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Director of Strategic Process Management

Posted by
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Published 17 days ago

NOTE: All applicants must comply with ICL/NYC’s vaccination policy.  Individuals selected for employment cannot begin working until they  provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

Under the general supervision of the Chief Quality and Compliance Officer, the incumbent will work in the Department of Quality directing project teams and managing the day-to day analysis and optimization of ICL’s business processes in order to improve overall organization performance and using quality improvement methodologies and change management techniques. The incumbent will ensure that the outcomes derivable from a business process are in line with the strategic goal of the organization  He/she will also be responsible for facilitating multiple work teams and ensuring that projects remain on track. The incumbent will supervise Strategic Process Management Specialist.

Essential Job Functions:

SUPERVISION:

Supervise Strategic Process Management Specialist to promote employee development, satisfactory completion of assigned tasks, and successful integration of workflows and processes into organization’s strategic goals and mission.        

PROJECT MANAGEMENT:

  1. Responsible for assisting in the development of project mission and vision statements and facilitating the definition of project scope, goals, deliverables, and timeline; creates and executes project work plans and revisions as appropriate, defines project tasks and resource requirements, and ensures the assignment of individual responsibilities through discussion with project workgroup.
  2. Develops workflows and operational procedures.
  3. Manages day-to-day operational aspects of a project and scope, tracks project deliverables using appropriate tools and constantly monitors and reports on progress of the project to all stakeholders.
  4. Monitors project progress, analyzes obstacles to implementation and works with project team to develop solutions; identifies areas for improvement in internal processes and/or opportunities for synthesis across initiatives along with possible solutions.
  5. Applies effective project management methodologies and control techniques to achieve identified outcomes. 
  6. Tracks project progress with respect to time, budget and demonstrated results. 

COMMUNICATION:

  1. Coordinates the project team, which will include project staff and other collaterals as appropriate, to ensure consensus on project goals, objectives and deliverables along with relevant policies and procedures.
  2. Coordinates and participates in regular status meetings and problem-solving activities with members of various project workgroups regarding implementation of initiatives, utilizes effective communication skills to facilitate and maintain progress towards project goals and deliverables.
  3. Effectively communicates relevant project information to superiors, keeps project team well informed of changes within the organization and general corporate news, and keeps track of lessons learned and shares those lessons with project team members.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

  • A bachelor’s degree plus a minimum of 2 years’ experience working in various functional areas, such as operations, research and analysis, project management, strategic planning, business process engineering or quality improvement, preferably in a not-for-profit setting.
  • A master’s degree in a mental health field, business administration, public health or a related area may be substituted for the 2 years of experience. Preference will be given to candidates with a demonstrated interest in business operations and organizational change management and to candidates with experience/participation in improvement methodologies such as: PDSA, Root Cause Analysis, LEAN or process/system improvement, optimization project.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

Strong written and verbal communication skills to present findings and recommendations. Strong analytic skills. Strong proficiency in Microsoft Software, along with skills in Excel and Visio. Ability to apply qualitative and quantitative assessments of data.  Ability to work in teams and manage timelines and projects.  Detail-oriented, good problem solving and research skills. Demonstrated ability to think strategically and tactically.

Requires solid project management skills, ability to multitask and manage multiple projects in a cross-functional environment.  Requires excellent communication, interpersonal, organizational and team building skills, business judgment, and proven expertise in directing the efforts of a team

NOTE: All applicants must comply with ICL/NYC’s vaccination policy.  Individuals selected for employment cannot begin working until they  provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
Salary
USD $79,999 - USD $80,000
/ year

Location

Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
125 Broad St, New York, NY 10004, USA
3

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