Vice President of Day and Family Supports

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Published 8 days ago


Reports to: Chief Operating Officer

Location: Fitchburg, Massachusetts

Start Date: August 16, 2021

Who are we: The Arc is a civil and human rights movement supporting people with disabilities since 1952. We work every day to build a future of inclusive work, play, community, travel, and more.


The Vice President of Day and Family Supports, in collaboration with senior leaders across the organization, leads the transformation of service delivery in a post-pandemic environment. As an executive team member, you will leverage your lived experiences and learned expertise to center The Arc of Opportunity as a thought-leader and center of excellence in the disability sector. You will deploy dynamic thought and visionary leadership to create strategic alignment and drive innovation among all members of the team who support and inform The Arc of Opportunity’s programming, including devising and informing strategies for creative programming, and using analytics and insights to drive programmatic impact.


 Engagement and advocacy on state-level with funders and other stakeholders

 Marketing through knowledge and cross-selling of various service models; staying up to date with changes in service delivery; developing innovative models of service delivery

 Knowledge of labor trends

 Communicate the strategic vision and direction for program goals and delivery

 Knowledge and application of quality measures for licensing and certification E.g., CARF, MassHealth and Optum, Department of Labor Wage and Hour, and DDS Office of Quality Enhancement

 Oversight and management of risk and quality as it pertains to each division

 Inspires and motivates others to facilitate a culture of belonging and excellence resulting in increased independence and improved quality of life for program participants

 Negotiates contracts and contract amendments, monitors overall spending and revenue generation across programs


 Five years successful senior leadership experience in human services, program management, or public advocacy with direct experience addressing cross-system issues, resource management, and programmatic evaluation including expertise with data analysis to identify gaps/disparities and inform strategies, communications, advocacy, and public policy.

 Demonstrated success in managing or overseeing research, evaluation, or performance management projects. This includes supervising staff, project budgeting and planning, and people management.

 Deep expertise in working with and mission passion supporting people with disabilities and their families


 A growth manager. Strong strategic thinking skills; a proven track record of successfully implementing and scaling strategic initiatives and managing workflows for complex projects with multiple competing priorities and tight timeline deliverables.

 Empathetic. Off-the-charts EQ with solid relationship management and negotiation skills; an acuity for developing alliances and coordinating shared interests of all parties within a highly matrixed environment.

 An exceptional written and verbal communicator. Must possess a high degree of comfort and practice in public speaking and brand ambassadorship; experience developing creative briefs, blogs, concept notes, a huge plus.

 Insightful. A keen ability to decipher information from insight; sophisticated knowledge of intersectional analysis.

 Current and future trends conscious. A curiosity for and a finger on the pulse of current trends among our primary demographic, and the ability to apply an intersectional equity and inclusion lens to inform understanding of people with disabilities and their families

 A people manager. A proven track record of successfully building, retaining, and developing diverse teams, and of consistently employing inclusive and race-intentional leadership practices to engage and grow reports.

 An organizational leader. A high degree of comfort and confidence stepping up as a thought-leader across the entire organization. Collaborative by nature with an affinity for working cross-functionally. A discernible passion for developing and mentoring team members is a must.

 Committed to intersectional equity. An ability to lead across difference and model a commitment to continuous learning and exploration of race, equity, inclusion, and cross-cultural competency in the workplace.

SALARY: $112,861.00


 4 weeks’ vacation per year

 12 holidays

 Medical and dental premiums - either family or single – covered by us at 80%. You read that right!

 An incredibly compelling reason to wake up and make it to work every day.


The Arc of Opportunity is an Equal Opportunity Employer. We are committed to full inclusion of all qualified individuals. As part of this commitment, The Arc will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and or to receive other benefits and privileges of employment, please contact the Human Services office. 987-343-6662 extension 1037.


Please include your Resume and Cover letter along with your application.


Reports to: Chief Operating Officer

Location: Fitchburg, Massachusetts

Start Date: August 16, 2021

Who are we: The Arc is a civil and human rights movement supporting people with disabilities since 1952. We work…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 16, 2021


$112,861 - $112,861


Fitchburg, MA 01420, USA

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