Program Assistant

Job Type

Part Time



Start Date


Application Deadline



United States


Program Assistant for growing local non-profit

30 hours a week with potential for full-time in the future

·      Discuss and explain loan program on the phone with potential borrowers

·      Review and submit loan documents for eligibility, then submit to the Program Director for final review

·      Schedule and organize appointments with prospective borrowers as requested by program manager

·      Meet with borrowers to discuss concerns or questions, then relay those issues to the Program Director when needed

·      Pull Collections report monthly and call borrowers/guarantors who have missed payments/print out and send letters to delinquent borrowers/guarantors

·      Pull Paid Off Loans report monthly and send letters/Promissory Notes to paid off borrowers/guarantors

·      Perform outreach in the community when needed

·      Maintain the “team” email account and respond to messages in a timely fashion

·      Enter borrower payments into AutoPal software system and log them in journal

·      Maintain borrower files and add new information as it becomes available

·      Help borrowers fill out paperwork and attend to correspondence

·      Backup computer and hard copy file systems on a weekly basis

·      Other as needed tasks assigned from the Program Director.

·      Cross train in other office areas.


·      Computer savvy and capable of learning new software

·      Personable

·      Patient

·      Respectful

·      Handle fluctuating work load

·      Team player

·      Financial counselling/literacy experience preferred


·      Bachelor’s degree or comparable experience

Resumes and cover letters can be emailed or faxed.

Fax: 216-378-9007

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

Resumes and cover letters can be emailed or faxed.

Fax: 216-378-9007