Position Summary: The Communications and Member Engagement Senior Specialist is responsible for coordinating CBA’s internal and external communications strategy and ensuring that the organization’s resources are put to their most productive use. The position is part of CBA’s Member and Stakeholder Relations team and is responsible for executing day-to-day communications, event coordination, and supporting and increasing engagement with new and existing CBA Community Members.
1. Communications (50%)
a. Hone and implement CBA’s communications strategy by:
i. Assisting with creation of high-quality written materials;
ii. Improving content and functionality of external communications channels;
iii. Executing social media plan and regular posting schedule to maximize engagement;
iv. Managing CBA’s contact database for external communications; and
v. Posting content on CBA websites.
b. Execute communications for special events, campaigns, and promotions. This includes for
in-person and virtual-based trainings, conference presentations, exhibit booths, Hill briefings, CBA Credit Building Symposium via electronic communication channels such as the CBA website, newsletter, Form Assembly/survey tools, E-blasts, webinars, and social media.
c. Develop (as needed) and oversee the deployment of standardized documents to improve
internal and external communication efficiencies:
i. Communication tools (style guide, website manual, etc.);
ii. Messaging guide to communicate the value of CBA services;
iii. Templates for automated messaging across CBA platforms; and
iv. Staff flow chart for reviewing documents.
d. Measure and improve external communications channel messaging, distribution, and impact, in collaboration with the Data and Technology Associate.
e. Support CBA Team on additional communication projects as needed.
2. Member Engagement Support (30%)
a. Support CBA’s Member Relations strategy through communications with current and prospective members, and engagement activities including:
i. Responding to inquiries about CBA services;
ii. Delivering CBA info sessions and other CBA orientations and outreach presentations;
iii. Executing member engagement campaigns and related training/presentations; and
iv. Tracking member communications, info request and annual profile updates.
3. Event Coordination (15%)
a. Manage CBA event coordination, planning, and logistics as needed, including virtual events,
conferences, Hill events, and CBA’s Annual Credit Building Symposium.
4. Other duties as necessary (5%)
a. Support strategic initiatives to promote CBA “brand” with members and other stakeholders.
Position Summary: The Communications and Member Engagement Senior Specialist is responsible for coordinating CBA’s internal and external communications strategy and ensuring that the organization’s resources are put to their most…
CBA offers competitive health, dental, and vision benefits, short- and long-term disability, a Flexible Spending Account, 403(b) retirement savings-plan with employer match, and generous paid time off and holiday policies.
CBA offers competitive health, dental, and vision benefits, short- and long-term disability, a Flexible Spending Account, 403(b) retirement savings-plan with employer match, and…
English language fluency.
English language fluency.
For full consideration, candidates should provide a resume and cover letter that addresses the responsibilities and qualifications described above and submitted by email to email@example.com. Please include the job title " Communications and Member
Engagement Specialist " in the subject of your email. We will begin reviewing applications by June 30, 2021.