Title: Associate Director, Community Kitchen and Pantry
Department: Community Kitchen and Food Pantry
Reports To: Director of Community Kitchen and Food Pantry
Location: 252 West 116th St. Harlem, NY
FLSA Status: Exempt
Primary Purpose of the Job:
The Food Bank For New York City is searching for a community experienced, outcomes-driven leader to bring professionalism, strong program and administrative skills to provide solutions to improving community food security in West Harlem well into the future. This proactive and dedicated Associate Director, Community Kitchen and Food Pantry will be comfortable working in a fast paced environment, providing a high volume of nutritious meals to our community friends and family in Harlem.
The Associate Director, Community Kitchen and Pantry provides operational and administrative leadership in partnership with the Director at the Community Kitchen and Food Pantry. This position will manage daily program operations, develop program policy/procedure, conduct program assessment and evaluation, and manage fiscal administration. The Associate Director, Community Kitchen and Pantry works closely with the Director in developing and advancing strategic goals.
Essential Duties and Responsibilities:
Daily Programmatic Operations
- Provide administrative support and leadership to staff, and general support of client needs, ensuring that daily program operations are well-managed.
- Ensure that the programs are appropriately staffed, including volunteers and service-corp members.
- Provide effective task and process supervision to direct reports
- Development and enforcement of department policies and Standard Operating Procedures, utilizing principles of continuous improvement.
- Develop and maintain systems to track purchases, deliveries, and inventory management and control.
- Collaborate with Operations lead to ensure a safe, well-maintained facility.
- Supervision of all programmatic activities related to the Neighborhood Center for 60+, ensuring contract compliance and successful assessments.
- Assist with planning, implementing, managing and evaluating current programs, projects, special events and outreach.
- Oversee team performance by leading, mentoring, and training to build team cohesiveness,
Administrative Reporting and Staffing
- Manage salesforce and other systems for tracking, analysis, and reporting on units of service data; ensuring accuracy and timeliness.
- Collaborate and make recommendations for staff development/learning needs of direct reports.
- Provide managers with technical advice to enhance client relationship, tracking, and reporting capabilities.
- Maintain facility records including but not limited to DOH and FDNY inspections
- Maintain record of community partners, such as NYPD.
- Quality Assurance: Ensure that the program is well prepared for, and does well on audits (internal and external).
- Finance/Budgeting: Manage and update program budgets to ensure that the program is operating within budget parameters and able to meet targeted goals.
- Work closely with Director in the budgeting, forecasting, and planning process.
- Create systems to identify and track program successes and milestones to meet fundraising and performance targets.
- Manage the accurate and timely processing of invoices, reimbursement requests, petty cash, donations (cash and in-kind) and other related financial billing processes to optimize programmatic functionality.
- Bachelor’s degree required.
- Highly proficient in Microsoft Excel. Ability to create spreadsheets, run formulas, and synthesize data to show the impact of meals provided.
- High level of analytical, data interpretation, and problem-solving skills
- Possess a proven track record in program management, with a solid understanding and dedication to addressing hunger and poverty issues
- Experience working in a fast paced community environment
- Proven ability to lead by example by/developing and managing a high-performing team
- Adaptable, well-organized, and an upbeat, positive leader who handles pressure well
- Strong verbal and written communications skills with proficiency in Microsoft office tools
- Three to five years of management experience, preferably in a nonprofit or social service organization.
- Knowledge of budget creation, budget allocation and monitoring the spending and spend down connected to funding
- Excellent organizational skills and attention to detail with the ability to manage multiple projects in a robust work environment.
- Ability to work some nights and weekends.
- Exceptional verbal and written communication skills, as well as strong customer service skills.
- Bilingual Spanish/English preferred.
- Proficiency in all MS office applications required.