BILINGUAL RECEPTIONIST – PART TIME (English and Spanish or Portuguese)


Job Type

Part Time

Salary

Details: Salary commensurate with experience

Published:

04/12/2018

Start Date:

05/15/2018

Application Deadline:

04/27/2018

Address

Somerville
Massachusetts
United States

Description

ABOUT THE ORGANIZATION

Parenting Journey, a nonprofit agency headquartered in Somerville, MA, offers powerful programs that help parents build safer, stronger families and partners with other social service agencies to train their staff to implement and scale our high-impact approach. Since its founding in 1982, Parenting Journey (formerly The Family Center), has provided direct services at our center’s “learning lab” to thousands of low-income and/or immigrant family members annually in Greater Boston. In addition, we have trained more than 1,900 human service professionals who have replicated Parenting Journey’s programs in more than 500 sites throughout New England and New York City, Florida, and Washington, DC to the benefit of more than 52,000 parents and their 130,000 children.

 

THE POSITION

Reporting to the Program Manager (PM) The Bilingual Receptionist serves visitors by greeting, welcoming, and directing them appropriately; notifies organization personnel of visitor arrival; maintains security and telecommunications system and support a variety of clerical activities and related tasks.


RESPONSIBILITIES:

  • Create a warm, nurturing, welcoming environment for our clients and guests in person or on the telephone
  • Answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel; take and deliver messages or transfer calls to voicemail when appropriate personnel are not available; monitor visitor sign-in log book
  • Maintains safe and clean reception area by complying with Parenting Journey policies, procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
  • Maintains security by following policies, procedures and monitoring the visitor sign-in logbook and program attendance sheets
  • Schedule client intakes and liaise with facilitators and Program Manager to ensure clients receive timely communication
  • Answer questions and provide callers with address, directions, and other information
  • Receive, sort, and route mail; assist users in photocopying and mailing projects
  • Organize training and group materials as directed
  • Provide data entry, clerical support and research for groups and training programs as directed
  • Perform other clerical duties such as filing and photocopying as assigned
  • Responsible for actively inputting and maintaining data in Salesforce database to ensure complete and accurate reporting

 

CORE ​COMPETENCIES

  • Highly developed communication skills ​(written/verbal) ​and ​interpersonal ​savvy
  • High integrity, sound judgment, enthusiasm and optimism
  • Ability to value diverse perspectives and treat all persons with dignity and respect
  • ​Unquestionable ​personal ​code ​of ​ethics, ​diversity ​and ​trust
  • Creative problem solver with strong strategic and tactical sense
  • Ability to create and foster a healthy and positive work environment
  • Must be able to follow directions accurately and carry out or communicate effectively tasks to other co-workers as needed

 

 

THE IDEAL CANDIDATE:

The Bilingual Receptionist must be a compassionate, motivated, self-starter who has the ability to create and foster a healthy and positive work environment. The successful candidate will have a proven ability to:

  • Display a high integrity, sound judgment, dependability, enthusiasm, and optimism
  • Values diversity and treats all persons with dignity and respect
  • Excellent interpersonal and oral communication skills with strong attention to details
  • Proven organizational skills with the ability to handle multiple tasks and projects concurrently
  • Proficient in MS Office, databases and conducting Internet research


QUALIFICATIONS:

  • Minimum of three years related work experience

·        Bilingual – English and Spanish or Portuguese required

  • Associates degree or higher preferred
  • Ability to create and foster a healthy and positive work environment.
  • Ability to work independently and provide the highest standard of service to clients, visitors, and guests
  • Experience in administrative work, office management, phone systems
  • Ability to successfully multitask
  • Experience working with Microsoft Word, Excel, Google Docs and database experience preferred


JOB TYPE: Part-time

  • 12 hours/week 4-8pm weeknights while programs are in session, with the possibility for occasional additional hours

 

Level of Language Proficiency

  • English
  • and Spanish or Portuguese

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

lstremy@parentingjourney.org

http://Massachusetts

TO APPLY

Parenting Journey is an equal opportunity employer and all qualified candidates are encouraged to apply. Please email a cover letter and resume to Ms. Leticia St. Remy at lstremy@parentingjourney.org by 4/27/2018 For more information about Parenting Journey, please visit our website at www.parentingjourney.org.


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