Intake and Enrollment Associate

Job Type

Full Time


Details: Compensation based on experience




900 Pennsylvania Ave
San Francisco
United States



The Home-Delivered Groceries (“HDG”) program provides weekly, supplemental groceries to low-income seniors and adults with disabilities in San Francisco who have difficulty going out to get groceries due to some physical or cognitive impairment. In addition to providing nutritious food, the program aims to reduce loneliness and provide a simple wellness check to a population that can be isolated or homebound. We do this by partnering with faith- and community-based organizations who use their congregants, staff, and/or volunteers to deliver groceries to participants.

The HDG program is growing and we need help reaching out to all those who are interested. Bilingual fluency in Spanish/English required.

If you enjoy talking to seniors and adults with disabilities and want to do something that improves their health and well-being, join us!


A)  Participant Enrollment

  • Make outreach phone calls to people who have expressed interest in enrolling in HDG.
  • Explain program to participants, social workers, community members and others.
  • Conduct intake interviews over the phone, assess applicant eligibility, and enroll as appropriate.
  • Enter data accurately into various databases.
  • Communicate regularly with partners about participant enrollment and disenrollment, delivery capacity, delivery routes, weekly menus.
  • Effectively manage paper and electronic participant records. 
  • Streamline and improve enrollment procedures, processes and policies.
  • Respond to participant questions, complaints, and concerns in a timely and professional manner.
  • Provide additional support as needed.

B) Other Program Support

  • Occasional public speaking at events or in-house meetings.
  • Support internal and external reporting and surveys.
  • Coordinate occasional mass mailings.
  • Attend quarterly meetings with HDG providers throughout San Francisco and other meetings as needed.
  • Problem solve and provide programmatic and customer service support to programs staff and agencies as needed, including occasional off-site responsibilities.

C) Other Duties as Assigned


  • Bilingual fluency in Spanish/English required.
  • Passionate about helping others.
  • Awareness of and sensitivity to the needs of low-income seniors and adults with disabilities.
  • Superior customer service skills.
  • Understanding and patience when working with high-need participants.
  • Ability to establish rapport and trust quickly and effectively.
  • Ability to maintain client confidentiality.
  • Interest in a non-profit or caregiving career.
  • Proven record of good organizational skills and attention to detail.
  • A.A., B.A., or equivalency preferred.
  • Physical demands: ability to stand and talk to people waiting for food distributions outdoors; ability to perform clerical and computer work temporarily in a variety of settings and physical arrangements; ability to carry up to 20 pounds of materials.


Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

Level of Language Proficiency

  • Bilingual fluency in Spanish/English required.

Professional Level

Entry level

Minimum Education Required

High School