Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health-home for the many that have been denied access to care. As health care activists, we are dedicated to ensuring that individuals who do not have healthcare coverage receive the same quality healthcare as those who do. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings that link individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.
Be on the frontlines of excellent community healthcare. As vulnerable populations lose access to care, it becomes more important than ever that those who can lend their skills and passion to serving their communities step forward, live their values, and advance our mission. Maybe community healthcare made it possible for you to have medical care growing up, and maybe you feel ready to come home to serve. If you have this calling, La Clínica is the place for you. Join the La Clínica family and work shoulder to shoulder with some of the most dedicated healthcare professionals you’ll meet. Yes, you will work hard, but the sense of teamwork, commitment to our community, and our dedication to giving our diverse patients the high quality healthcare they deserve, will inspire you. You will be rewarded by your work with patients whose families choose La Clínica generation after generation. You will see the impact of your hard work in the faces of our patients and the clinical staff who depend on your leadership to do amazing things. You will build your skills through La Clínica’s trainings and unique professional development opportunities that ensure our managers have the support they need to do their essential work. We offer robust perks including educational leave plus stipend. Our clinics are located in the thriving Bay Area known for its cultural diversity, beautiful weather, highly sought after schools and year-round recreational activities. Come to La Clínica and take your place among our mission-driven leaders who are transforming community health.
As a Clinic Supervisor for a School-Based Health Center, you will have the unique opportunity to work at the top of your skills in providing critical and seamless support to a team of school-based professionals providing comprehensive medical, sexual health, behavioral health, health education, and youth development services to children and youth in Alameda County.
This position is located at Roosevelt Middle School, a School-Based Health Center serving the students of Roosevelt Middle School and Garfield Elementary School.
Major Areas of Responsibility include but are not limited to:
- Administratively supervises all SBHC staff, including Human Service Specialists, Medical Assistants, medical and behavioral health providers. Coordinates the efforts of subcontractors and other agencies within the SBHC. Assists with the hiring and training of new staff, subcontractors, interns and volunteers. Reviews, evaluates and develops improvement plans for staff and initiate remedial instruction for staff observed to need retraining.
- Participates in relevant meetings, trainings, and collaborative activities. Plans and facilitates regular, effective site-level staff meetings.
- Ensures coverage of absences on a daily basis. Performs tasks in absence of key staff or as workload demands.
- Facilitates smooth clinic flow and communications between all departments.
- Ensures compliance with existing policies and procedures and works with SBHC department leadership to revise and develop new policies and procedures.
- Ensures the maintenance of a safe and functional clinic environment, including facilities, equipment, custodial services and information technology.
- Seeks to maximize third party revenues through appropriate provider scheduling, efficient clinic flow and outreach.
- Works with SBHC manager to establish and monitor site budget, including revenue, expenses, and variance.
- Works with SBHC manager and Planning Department to support fund development for maintaining and expanding services. Monitors and coordinates site-based grant deliverables, and helps to prepare/submit reports required by funders in an accurate and timely fashion.
School and Community Partnerships
- Acts as liaison to school administration, teachers and school service staff. Creates and maintains good working relationships with the schools and community organizations/service providers that partner with the School-Based Health Center.
- Conducts outreach to students, families, school staff and broader community regarding services provided and student health needs. Actively seeks involvement of youth and families in health center planning and youth development activities.
- Acts as liaison to Alameda County School-Based Health Center Coalition and UCSF evaluation team. Oversees program evaluation efforts to ensure that quality, culturally competent care is delivered to youth.
- Advocates for patients by responding to complaints, supervising appointment tickler system, and providing patient letters.
- Collaborates with Site Manager, Associate Medical Director to maintain high standards of care and customer service.
Other duties as assigned by supervisor.
Minimum Job Requirements
- Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, and coordination of people and resources.
- Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Patient Service: Knowledge of principles and processes for providing patient services. This includes customer needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.
- Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records
- Personnel and Human Resources: Working Knowledge of principles and procedures for personnel recruitment, selection, onboarding, performance management and training.
- Health Technology: Working knowledge and experience with NextGen, Practice Management System and Microsoft Office software
- Ability to deal courteously and effectively with stakeholders and maintain good working relationships with other staff
- Ability to create a budget, documenting revenue and expenses preferred
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- English/Spanish proficiency preferred but not required.
Experience and Other Certifications
- 2-3 years progressively responsible work in an urban community health center, including direct services to low-income and immigrant patients
- High School Diploma or equivalent required
- Bachelor’s degree or medical/dental assistant certification with additional 3 years of experience preferred
- Cultural competence working in diverse/low income communities
- Experience working with school-based health centers, on a school campus, or in an adolescent health care setting strongly preferred.
- Supervision experience strongly preferred