Under the direction of the Sr. Director of Engagement, the AOA Program Coordinator is responsible for managing the Chinatown YMCA’s Aging Well Together Program, its budget and staff. Aging Well Together is a program serving seniors with wellness and social programs. This includes managing, training, maintaining, developing and evaluating programs and staff. The AOA Program Coordinator regularly evaluates programs and participant satisfaction and implements program changes in response to feedback. In addition, the AOA Program Coordinator is an advocate and resource for seniors and is motivated to assist them. As a part of the branch full time team, the AOA Program Coordinator will also engage actively in our Annual Giving Campaign by recruiting and supporting volunteers and being accountable to a department campaign goal. The position will also assist with various branch activities like Healthy Kids Day, Chinatown Community Health Fair, We Can Program, and other events.
· Minimum 21 years old
· High school graduate or equivalent required; Bachelor’s degree preferred.
· Work schedule is Monday through Friday, with occasional weekends for special events and trips.
· Minimum two years of experience working with seniors or related field required.
· Minimum two years of experience in program design and implementation.
· Excellent interpersonal, verbal and written communication skills required.
· Proficiency with Microsoft Outlook, Excel, Word required.
· Experience with preparation and monitoring of budgets preferred.
· Monitoring of program data and report writing experience preferred.
· Hold current YMCA approved CPR/First Aid/Oxygen certifications (will train).
· Achieve YMCA Team Leader certification level within 2 years of position.
· Bilingual in English and Chinese required
WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS
· You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
· All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Fingerprints will be taken upon commencement of employment and will be submitted to the Association Office human resources department prior to beginning the first day of work.
1. Cultivates meaningful relationships with members, guests and staff.
2. Hire, supervise, and evaluate staff.
3. Recruit, onboard and supervise volunteers.
4. Develop and monitor program budgets.
5. Develop and regularly evaluate program. Program includes social and wellness components like Tea Time, Lunch & Learn, field trips, exercise classes, health workshops, etc.
6. Branch Events TBD
7. Develops opportunities for member ambassadors and opens doors to volunteerism.
8. Attend staff meetings and trainings as required.
9. Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
10. Demonstrate the Character Counts values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff.
11. Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
12. Collaborate with other community agencies and partners.
13. Communicates appropriately with program participants.
14. Assist in upholding all necessary requirements of the Metta Fund and Office on the Aging Grants.
15. Coordinate check in's with active older adults participants.
16. Survey active older adult participants and members to collect data around our health and wellness efforts.
17. Plan and Attend 1 monthly senior trip for members and community members.
18. Collaborate with Project Open Hand to provide Breakfast and Lunch to community members
19. All other duties as assigned by your supervisor.
YMCA LEADER COMPETENCIES
Mission Advancement: Accept and demonstrate the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Support fundraising.
Collaboration: Work effectively with people of different backgrounds, abilities, opinions, and perceptions. Build rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listen for understanding and meaning; speaks and writes effectively. Take initiative to assist in developing others.
Operational Effectiveness: Make sound judgments, and transfer learning from one situation to another. Embrace new approaches and discover ideas to create a better member experience. Establish goals, clarifies tasks, plans work, and actively participate in meetings. Follow budgeting policies and procedures, and report all financial irregularities immediately. Strive to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursue self-development that enhances job performance. Demonstrate an openness to change, and seek opportunities in the change process. Accurately assess personal feelings, strengths, and limitations and how they impact relationships. Have the functional and technical knowledge and skills required to perform well; use best practices and demonstrate up-to- date knowledge and skills in technology.
While all competencies are significant, the following are critical to success in this position:
· Values - Behave in a manner consistent with the Y mission by modeling excellence and enthusiasm in everything you do
· Community – Serve as a resource of programs and services for all participants & families. Support the goals/dreams of every youth in your program
· Developing Others – Provide staff with feedback, coaching, guidance and support. Delegates responsibility and coaches others to develop their full capabilities. Recognize when you grow your staff, you will have a successful program.
· Decision Making- Use multiple resources/tools to support decisions. Be open, be confident, and see the big picture- Recognize the challenges, successes, & effects.
· Quality Results – Define clear goals and focus efforts on high-value priorities. Deliver high-quality experience to participants and school community.
· Change Capacity- Think outside the box. Recognize that change is good with a great attitude, be open to the possibilities, & acknowledge that change is an ally.
EFFECT ON END RESULTS
- Enthusiastic and satisfied participants who recommend program to others
- Developing and maintaining positive relationships with all participants and members. Have good working relationships with co-workers and community partners.
- Meeting or exceeding key outcomes by funders (DAAS & Metta Fund) which includes attendance, service and satisfaction indicators.
- Participants attendance of events, activities, etc, meets or exceeds set guidelines
- Timeliness of fiscal management
Generous benefits package including membership to the YMCA, health plan, and more.
Level of Language Proficiency
Fluency in Cantonese or Mandarin and English.
Minimum Education Required