Title: Associate Director, Volunteer and Community Service
Division: External Relations
Location: 39 Broadway – Downtown Office
Who We Are
To learn about who we are and how we serve as Food Bankers, click Our History, Our Mission
To learn more about our organizational core values, click Core Values
Volunteers are crucial to all operations of Food Bank For New York City, whether in traditional roles (collecting, sorting, and repacking food that comes through our warehouse every day), directly distributing fresh nutritious meals to Food Bank guests at our West Harlem Community Kitchen and Pantry, or using special skills to support with administrative functions or special projects.
Food Bank’s External Relations department is responsible for finding and connecting New Yorkers with opportunities to serve and support the city’s most vulnerable people, charities and communities. Success in this area looks like assisting New Yorkers transition from bystanders to active mission participants, bringing new bodies, skills and assets to a citywide network in various forms. From soup kitchen managers to celebrities to students, New Yorkers assist Food Bank For New York City in its mission to serve 1 out of every 5 New Yorkers. As the gap widens between those of means and those with great needs, an engaged public and support base are required in order to bridge the talent gap needed to serve those in need.
The Associate Director, Volunteer and Community Service leads Food Bank’s team responsible for recruiting and placing volunteers and servant leaders where our mission to end hunger needs them most.
The Food Bank For New York City is searching for an outcomes-driven leader to bring professionalism, authentic enthusiasm, strong leadership, and a desire to ensure consistent, viable and engaging opportunities for service by groups and individuals both for the organization’s operations and citywide network of charities.
As the Associate Director, Volunteer and Community Service, you will be a key member of the organization’s external relations leadership, acting as the face of community service and collaborating with senior leadership and colleagues across the organization. The primary purpose of this position is to manage the day to day operational and programmatic needs for volunteer assistance in the fulfillment of Food Bank’s mission, ensuring maximum outreach, role fulfilment and partner and community connectedness.
PRIMARY PURPOSE OF THE POSITION
The Associate Director, Volunteer and Community Service is responsible for the strategic implementation of developing and managing volunteer opportunities as well as managing recruitment, orientation, retention and recognition of volunteers and volunteer leaders to support Food Bank For New York City’s mission, events, programs and operations. This position places emphasis on strategic recruitment and retention as well as creating, supporting and retaining volunteer leaders. This position also reflects Food Bank For New York City’s strategic direction to expand its reach and impact through the engagement of a city-wide network of volunteers.
DUTIES AND RESPONSIBILITIES:
o Lead the team responsible for developing, implementing, recording and maintaining strategic volunteer recruitment, recognition and retention strategies both for ongoing needs and special projects such as New York City Wine and Food Festival, MLK Weekend of Service and etc. as needed.
o Lead the execution of high volume recruitment , management, and training of volunteers. Recruiting and managing hundreds on a monthly basis.
o Manage the development of high quality volunteer opportunities, with a focus on meeting the needs of Food Bank’s member charities (soup kitchens/pantries) as well as an audience of corporate employee programs;
o Ensure a comprehensive volunteer recruitment process encompassing customer service standards and the latest trends and methods showing highest rates of success;
o Act as key representative for organization at community based events/ tabling opportunities as needed;
o Lead the planning and execution of the organization’s month long Volunteer Appreciation events ensuring comprehensive engagement and opportunities for deeper connection to mission and organization by new and recurring volunteers.
o Use data on volunteer service/hours and experience to drive strategy on further recruitment, engagement
o Develop a comprehensive Volunteer Leaders program for sought after skills and profiles to ensure accurate fulfillments of talent gaps in the citywide hunger network.
o Work with Food Bank’s Marketing/Communication team on the development of a regular volunteer newsletter and regular and substantive inclusion of storytelling on volunteers the organization’s social channels.
To be successful in this role you will excel in three areas
1. Volunteer Program Administration – ability to master a large portfolio of requests, relationships, tasks, and perspectives required; excellent organizational skills with high attention to detail and follow through; ability to operate with purpose, urgency, and accuracy in a fast-paced deadline driven environment;
2. Interpersonal/Relationship Building Skills – strong listening and administrative skills with the ability to comprehend, write, and translate understanding into effective communication to others; ability to comfortably and competently interact with a culturally and ethnically diverse population required; high level of optimism, personal responsibility and drive towards goals; mature team player
3. Strategic Thinking Skills - excellent strategic thinker and goal orientation with a commitment to Food Bank’s mission; a flair for thinking creatively outside the box, particularly as applied to new and existing partnerships;
The ideal candidate will have:
· A minimum of 4-6 years of experience in volunteer recruitment, administration/management/and retention; corporate service leadership planning/execution
· Bachelor’s Degree
· A genuine love of people and a proven track record in getting them actively involved in causes/missions.
· Innovative, proactive, high energy person with excellent interpersonal skills is a must.
· Ability to work with flexibility, efficiency, enthusiasm and diplomacy both individually and as part of a complex team effort.
· Demonstrated ability to successfully and positively coordinate people and projects while under pressure to meet deadlines
· Excellent organizational skills demonstrating accurate attention to detail
· Excellent oral, written, and presentation skills
· Strong decision making and problem solving skills
· Ability to effectively supervise large teams, projects and tasks simultaneously
· Ability to take initiative, be innovative, work independently and function as a team player
· Ability to interact with staff and public in a positive and professional manner
· Ability to meet deadlines and work well under pressure, with a history of success in roles requiring creative and critical thinking while managing multiple priorities in a highly dynamic environment.
· Effective listening skills, with intellectual curiosity, honesty and sense of humor.
· Demonstrated success and acumen in managing, mentoring, and motivating people;
· Enthusiastic leader with an emphasis on collaboration, supervision and team building
· Superior interpersonal skills with the ability to project professional competence, leadership capability, & personal maturity;
· Demonstrated independent judgment and problem-solving skills.
· Excellent knowledge of Word, Excel, PowerPoint;
· Available for occasional week night and weekend experiences;
· Knowledge of poverty issues (knowledge of hunger issues a strong plus);
· Excellent organizational skills with a proven reputation for attention to detail;
· Experience with database management. Experience with Salesforce CRM a plus;
· Demonstrated commitment to Food Bank’s core values
· Demonstrated commitment to continuous process improvement
Minimum Education Required