Volunteer Engagement Coordinator

Posted by
Cradles to Crayons | Brighton, MA

Cradles to Crayons

Published 28 days ago


Competitive salary offered.

About Cradles to Crayons:

Cradles to Crayons (C2C) was founded in 2002, with the mission of providing children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive - at home, at school and at play. C2C is at the cutting edge of volunteer management, and through its “Giving Factory” provides unique, hands-on opportunities for people to help other people. Headquartered in Boston, MA, C2C opened in Philadelphia in 2007 and in Chicago in 2016.

How Our Model Works: Cradles to Crayons collects new and nearly new children's items through grassroots community drives and corporate donations. Donations are then processed and packaged by volunteers, and are distributed to disadvantaged children through a collaborative network of social service agencies and school partners. C2C supplies these items free of charge by engaging and connecting communities that have with communities that need.

Cradles to Crayons meets a critical need as many children 12 years old and younger live in low-income and/or homeless situations. These living conditions can have negative effects on self-esteem as poverty can lead to increased social and emotional behavioral challenges; it impacts early education since half of children living in poverty start 1st grade up to 2 years developmentally behind their peers; and safety may be compromised as children living in poverty have increased risk of injury.

While meeting the immediate needs of low-income children, Cradles to Crayons also sets a foundation for lasting change by providing meaningful, tangible volunteer opportunities to thousands of individuals and families and hundreds of corporations each year by organizing clothing collections, hosting fundraisers, or working in the "Giving Factory" warehouse.

Cradles to Crayons earned the highest possible rating from Charity Navigator for several consecutive years. Only 2% of charities rated have received this distinction, differentiating C2C from its peers, exemplifying the high standard of service at C2C, and indicating that C2C outperforms most other charities in America.


Volunteers are the engine that power Cradles to Crayons, from the acquisition of product at community drives and at the “Giving Factory”, through the processing of product donations, to the packaging of KidPacks. Providing an exceptional volunteer experience, before, during and following the volunteer visit, to individuals and groups alike, is necessary to ensure the inflow of product, funds and volunteer labor to fulfill our mission. The Volunteer Engagement Coordinator will serve a critical role in helping develop strategies for deepening engagement for groups of all ages to enable Cradles to Crayons to increase our capacity to impact local children in need.

Reporting to the Manager of Operational Initiatives, the Volunteer Engagement Coordinator will demonstrate superior written and verbal communication skills, be comfortable in serving as a spokesperson for the organization and collaborate effectively with both internal and external constituencies.

You will work closely with volunteers in the Giving Factory, working alongside volunteers and leading stations during the week and on weekends. Your schedule will rotate between Monday to Friday one week and Tuesday to Saturday the next, to ensure you have contact with the communities you are interacting with.


  • Model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.

·      Manage the volunteer scheduling process for non-corporate groups located in the Greater Boston area, ensuring that all groups scheduled to volunteer are:

-         accurately listed on the calendar,

-         guided/requested to donate product/perform product collections as a prerequisite to their being granted volunteer slots. Work with Community Engagement team to determine current ‘most needed items’ and work with Community Engagement team to follow up with groups who have not conducted the agreed upon collections.

-         registered and accurately tracked in Salesforce

-         compliant with the adult/child ratios requirements, ensuring that volunteers below third grade have appropriate alternatives to engage them

·      Work with volunteers in the “Giving Factory” to provide a Quality Volunteer Experience to all of our volunteers by delivering a great orientation and by following work station guidelines and expectations. Work at least two shifts during the week, as well as every second weekend shift.

·      Administer, and contribute to bi-weekly meetings with Development Volunteer Engagement peers to align priorities between Development and Operations and collaborate on how to boost volunteer numbers.

·      Develop relationships with colleges and universities to ensure a steady stream of donations and a regular presence of adult volunteer help. Ensure that all college group relationships are mutually beneficial by creating partnerships that bring in product donations and volunteer hours, as well as accommodating their goals for volunteering. Act as an advocate and voice for college partnerships within the organization.

·      Oversee the Boston volunteer calendar. Work with Development and Production Managers to create and edit the calendar and communicate updates to Development Volunteer Engagement peers.

·      Continually evaluate our processes in the Giving Factory to ensure a Quality Volunteer Experience is offered to our volunteers, making recommendations to the Senior Manager of Production Planning and Volunteer Experience for improvements.

·      Oversee the Volunteer Survey by regularly checking volunteer feedback and, when appropriate, following up with volunteers for additional feedback. Use volunteers' feedback to evaluate and improve Quality Volunteer Experience in the "Giving Factory". Create and send a Quarterly Volunteer Engagement Report to all market staff.

·      Manage the volunteer communication process by improving and maintaining automated emails, identifying opportunities for additional messaging, and coordinating messaging surrounding last minute updates (i.e. snow day cancellations).

·      Identify and acknowledge exceptional, regular volunteers and work with the Marketing team to feature the acknowledgment in a Cradles publications.

·      Provide excellent customer service by responding in a timely manner to emails and phone calls from volunteers. Working closely with members of other teams regarding product collections and fundraisers by volunteer groups, handing off these relationships to the appropriate team member for follow-up and management where appropriate and entering information/notes on volunteer group’s product collection plans in Salesforce.

·      Work with the Development team to identify follow-up prospect opportunities emanating from group visits.

·      Serve on C2C’s project teams as needed.


·      Successful executions of above responsibilities.

·      Excellent communication exists with volunteer groups.

·      Successfully renew and increase volunteer engagement.

·      Ability to work collaboratively and cooperatively with other C2C staff in Boston and other C2C sites.

·      Uphold extremely high quality of customer service with all C2C stakeholders.



·      College degree required. At least one year of nonprofit preferred, professional, volunteer opportunities or internships.

·      Read, speak and write fluent English, with great written and verbal skills.

·      Cooperate and show willingness to assist others.

·      Communicate with co-workers and volunteers in a courteous and professional manner.

·      Easily navigate through Microsoft Office suite, Salesforce experience is recommended.

·      Work independently, work under supervision, and work in a team-based and goal-oriented environment.

·      Work some evening and weekend hours.

·      Easily walk up and down stairs, bend down, reach, push and pull and lift up to 30 lbs.


Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.



This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions.


In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization. 

About Cradles to Crayons:

Cradles to Crayons (C2C) was founded in 2002, with the mission of providing children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive - at home, at school…

Details at a glance

  • On-site Location
  • Full Time Schedule


Full benefits package available.

Full benefits package available.

How To Apply

To Apply:

Please send a cover letter and resume with relevant experience to

To Apply:

Please send a cover letter and resume with relevant experience to


155 North Beacon Street, Brighton, MA 02135