Information Services Manager

Job Type

Full Time




189 Allen Street
New York
New York
United States


We are seeking an Information Services Manager who will be an expert in Salesforce, the relationship management tool University Settlement and our affiliated organization, The Door uses to track clients and outcomes. The ideal candidate will be a resource for program staff, providing ongoing operational assistance and advanced technical issue resolution. The Information Services Manager will create documentation on database protocol to streamline agency-wide operations, manage small and large-scale in-house Salesforce implementations, and work strategically with programs to develop agency-wide data metrics and evaluation tools.

For more information please visit Information Services Manager


  • Bachelor’s Degree in related field required
  • Minimum of 4 years Salesforce Administration, preferably in a non-profit environment
  • Salesforce certified professional required
  • Knowledge of Apex, Lighting, and Visualforce preferred
  • Experience transitioning from Classic to Lightning on SFDC a plus
  • Advanced SQL administration skills preferred
  • Knowledge of SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) preferred
  • Demonstrated ability to design and write technical end-user documentation
  • Excellent customer service and communication skills
  • Ability to interface and work well with all levels of staff while maintaining confidentiality
  • Advanced skills in Microsoft Office Suite particularly Word and Excel
  • Ability to work with and manipulate large data sets
  • Project management experience preferred
  • Strong analytical, organizational and problem solving skills
  • Attention to detail and adherence to department policies and procedures

Professional Level


Minimum Education Required

4-year degree