Operations and Development Associate

Job Type

Full Time



Start Date


Application Deadline



415 Michigan Ave NE
Suite 250
United States


About Generation Hope: 

Founded in 2010, Generation Hope provides mentoring, resources, and services to help teen parents become college graduates and to help their children become kindergarten rock stars. Teen parents are often dismissed by school officials and others when it comes to their potential to pursue higher education. Generation Hope presents college-readiness workshops in the community throughout the year to identify and recruit promising students to our program. Once accepted, Generation Hope provides each Scholar with three supports that we believe increase the likelihood that they will obtain their college degree; up to $2,400 per year in tuition assistance, one-on-one mentoring, and crisis support. Additionally, Scholars receive an increased network of support from the extended family that the program provides to them and to their young children. This support stays with Scholars until they earn their two or four-year degree. To date we have provided more than $500,000 in tuition assistance, supported 170 teen parents in college, and celebrated 51 teen parents earning degrees through our program.

Generation Hope currently serves 101 teen parents attending 18 different colleges and 300 expecting or parenting high school students annually through college-readiness workshops. In July 2018, Generation Hope expanded its services in a pilot program called Next Generation Academy, which provides literacy and social-emotional learning as well as case management to the children of Generation Hope Scholars. This two-generation solution to poverty is focused on increasing the school-readiness levels of our Scholars’ children when they enter kindergarten while simultaneously helping their parents become college graduates.

Generation Hope’s founder is a CNN Hero and was named a 2017 Minority Business Leader by the Washington Business Journal as well as one of the “Top 40 Under 40” by the Washingtonian in April 2017. Additionally, the Catalogue for Philanthropy has named the organization “one of the best” nonprofits in the D.C. region.


The Operations and Development Associate is a full time position, working directly with the Director of Operations to enhance the organization’s internal and external effectiveness. The Operations and Development Associate serves as the first point of contact for the organization and is responsible for providing outstanding customer service, being an enthusiastic professional, and being able to build relationships with internal and external stakeholders. S/he also represents Generation Hope to nonprofit partners, students, donors, and various other constituent groups.


Operational Support 

  • Ensure that Generation Hope is a warm, welcoming, safe and efficient place to work or
  • visit. This includes answering Generation Hope’s main telephone line, relaying messages, and
  • fielding general inquiries.
  • Maintains a stocked and organized office space, including conference rooms and storage rooms
  • Assist with the internal operations including ordering supplies, conference room(s) scheduling, and other relevant duties as needed.
  • Maintains customer confidence and protects operations by keeping all stakeholder information confidential
  • Assist with board meeting scheduling and preparation, committee meeting scheduling and preparation, and donor/media scheduling and preparation where appropriate.
  • Serve as a liaison with internal and external stakeholders in terms of relaying logistics, meeting dates/times as they relate to operations and development needs, such as subscription-based services, building maintenance, etc.
  • File and retrieve documents and reference materials.
  • Monitor organizational memberships, such as Center for Nonprofit Advancement, Association of Fundraising Professionals, etc.
  • Revise and streamline policies and procedures, manuals and other office guides
  • Assist with bookkeeping tasks, such as credit card reconciliation and data entry
  • Work with supervisors to ensure birthdays, life events, and work anniversaries are celebrated, including picking up supplies
  • Maintain staff meeting lead schedule to ensure that all staff members have an opportunity to run weekly staff meetings
  • Maintain staff morale schedule and ensure that planning is underway each quarter
  • Works on special projects as assigned.

Executive Support 

  • Manage every aspect of the CEO's calendar and ensure all information is up-to-date and represented accurately, including setting all appointments, working with the CEO to prioritize meetings, anticipating CEO’s scheduling needs, etc.
  • Schedule all internal and external meetings for the CEO and make sure that she is prepared before each one
  • Develop and maintain systems and processes to help maximize the CEO's time
  • Conserves time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications on the CEO’s behalf
  • Serve as a representative for the CEO at meetings and events as needed. Represent the organization and the CEO through your communications and interactions with supporters, acting with warmth, respect, and sophistication at all times
  • Work with other staff members to ensure CEO is providing information and deliverables that they need in a timely manner
  • Coordinate all travel for the CEO
  • Manage all speaking engagements for the CEO, including working with speaker agencies, vetting opportunities, liaising with internal and external stakeholders, preparing the CEO and managing on-site logistics
  • Support the CEO on special projects as needed

Fundraising & Development Support

  • Conducts research on topics or identified donor prospects
  • Manage the administrative functions related to the database, such as data entry (adding/updating consistents, gift/pledge entry and managing the acknowledgement process, pulling list for routine correspondences such as thank you cards, newsletters and annual reports and organizing data.)
  • Train new staff on constituent database and maintain internal usage guide to assist staff with how to use the database on an ongoing basis
  • Apply and renew memberships to local fundraising campaigns, such as the Combined Federal Campaign, DC One Fund, America's Charities and update organizational profiles, such as GuideStar, Charity Navigator, Catalogue for Philanthropy, etc.
  • Assist with planning and executing fundraising events, campaigns and projects, including third-party fundraising events, such as local restaurants, fundraising days, board house parties, etc., the annual gala and other annual events
  • Other tasks to support the development team’s goals, such as prospect research, making presentations in the community, etc.


  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Other duties as assigned.


  • At least two years experience providing administrative support.
  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite, Google for Business, etc.
  • Knowledge of standard office administrative practices and procedures.
  • Associate’s degree required.
  • Extreme attention to detail. You cringe at typos, and you are the first to identify a formatting error.
  • Resilient and flexible
  • Have a positive, rolls-up-your-sleeves mindset and are willing to take on “lower-level” and “higher level” work based on what needs to be done.
  • A successful track record in setting priorities; keen analytic, organization and problem-solving skills, which support and enable sound decision making.
  • Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
  • Self starter with excellent time management and multi-tasking skills (i.e. the ability to wear many hats). Innovative and creative, coming up with ideas that will streamline work.
  • Big picture thinker. Despite all the details that you manage, you constantly “helicopter up” to see the big picture to help inform your thinking and prioritization.
  • Must be available for special events and meetings, which may occur on evenings and weekends.
  • Personal qualities of honesty, credibility, and dedication to the mission of Generation Hope including being passionate about social justice and youth.


Benefits include flexible work environment, paid holidays and vacation time (PTO) health and dental insurance, 403(B) retirement plan with a match and professional development funds to support staff in achieving their goals.

Level of Language Proficiency


Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply


To apply, please complete the online application. If this link does not work, you can access the application at the URL below:


*Please do not call