Associate Director, Alumni Relations
- Job posted by Columbia University, Office of Alumni and Development
Details: Commensurate with experience
622 West 113th Street
Reporting to the Director, Regional Clubs and Alumni Relations the Associate Director, Alumni Relations is the primary alumni relations liaison to major market regional clubs across international and domestic regions. This position will work with partners across the University to develop opportunities for alumni engagement such as volunteer initiatives, alumni-student events, Columbia Alumni Leaders Weekends, Connects, as well as other signature events and University alumni club initiatives. The Associate Director works with the Director to help grow the alumni club community’s leadership, engagement, volunteer management and outreach. Coordinates with other members of the regional team including shared interest groups and Arts Access, as well as other Alumni and Development offices such as Events and Programs, Annual Fund Programs in order to maximize CAA offerings and development opportunities (alumni hosting, sponsorship) to benefit regional club activity.
Responsibilities include, but are not limited to the following:
- Partners with alumni in key areas/cities to create and sustain vibrant University relationships and alumni clubs
- Develops and manages innovative programs and communications designed to encourage alumni participation and involvement in the life of the University
- Supports and collaborates for strategy and coordination of programming and communications for these groups
- Communicates regional club vision and mission as well as important University information to volunteers in both group and individual settings
- Provides clubs with University best practices as it relates to creating and managing communications to their members/region; utilize club categorization to provide guidance to club leaders as well as manage metrics related to growth expectations and performance
- Takes an active role in club formation/leadership transition/succession and managing and recruiting volunteers and works closely with colleagues in development and in the school-based alumni offices and with campus offices (admissions, career services, etc)
- Recommends alumni for special consideration and greater University involvement within CAA for potential leadership roles
- Encourages active alumni use of University electronic resources for address updates, networking, etc (NationBuilder, Alumni Community, etc)
- Becomes proficient in the use of NationBuilder or other university platforms in order to facilitate club management communications and membership growth
- Oversees the maintenance and updating of the Alumni Relations database
- Participates and handles the logistics for the special events, projects and meetings
- Handles all telephone and email inquiries from assigned areas
- Uses appropriate metrics, tracking, and assessment tools to measure activity
- Assists with other clubs, priorities, projects, events and University committees as assigned
- Partners with Faculty campus wide to develop intellectual programming in major market regions
- Manages budget for assigned regional clubs
- Perform other duties as assigned
Bachelor’s degree required. At least three (3) years of alumni relations or similar work experience required. Previous higher education experience preferred. Proficiency in MS Office and working knowledge of desktop publishing required. Previous leadership/managerial experience preferred. Experience managing databases is required. Flexibility is essential.
Demonstrated knowledge and/or prior experience with alumni relations programming in a university setting, knowledge of managing alumni programs and volunteer development, as well as an ability to strategically develop programs to meet those needs is desirable. Must have extensive experience developing innovative programming, managing alumni events, managing and developing volunteer leaders, and developing programs and providing strategic management to develop future volunteer leaders. Must have the unique ability to recognize the needs and interests of students and alumni.
In addition, the individual should possess the following skills, traits, and characteristics:
· Demonstrated ability to work in a high pressure, fast-paced, and time-sensitive environment.
· Have demonstrated excellence in a variety of competencies including: project management, teamwork, analytical thinking, and client/customer awareness and service.
· The ability to perform in an ever changing environment, be flexible, nimble, and prioritize multiple projects.
· Possess excellent analytical, organizational, interpersonal, oral and written communication skills.
· Possess a high level of attention to detail and active listening skills.
· Must be able to problem-solve, troubleshoot, and work independently in a dynamic team environment.
· Demonstrated ability to effectively partner with a diverse group of administrators and academic leaders.
· Must possess strong negotiation, issue resolution, discretion, and influencing skills.
· Must possess a passion for excellent customer service and a commitment to exceptional quality.
· Superior presentation skills required, including the presence to deal effectively with diverse constituencies such as alumni, principal donors, board members, and leadership in the field.
· Must be able to confidently and comfortably speak in public events. Public speaking experience in front of large, diverse audiences recommended.
· A valid driver’s license and willingness to travel is required.
· Some night and weekend work will be required.
Lastly, this individual should understand the need to navigate the CAA and the University structure and collaborate with Columbia officials and colleagues. Possess the ability to engage and successfully utilize volunteers in achieving membership and programming goals required.
Medical, Dental, Retirement, Paid Time Off, Life Insurance, Disability Insurance etc.
Minimum Education Required