Community Liaison, Diversion Programs

Job Type

Full Time


Details: Salary range starts at $38,000 and is commensurate with experience and excellent benefits package.



Application Deadline



314 West 54th Street
New York
New York
United States


The Center for Court Innovation is a non-profit organization that works to create a more effective and humane justice system by performing original research and helping launch reforms around the world. The Center creates operating projects that have been documented to reduce the use of jail and prison, assist victims of crime, and strengthen communities. Nationally and internationally, the Center performs original research and provides consulting services to justice innovators.

The Center for Court Innovation is one of New York’s leading providers of diversion programming and in 2015 launched a new initiative called Project Reset, a diversion program for 16- and 17-year-olds. Building on the success of Project Reset, the Center now offers diversion opportunities through Project Reset to eligible adults in Manhattan. This collaboration with the New York Police Department and Manhattan District Attorney’s Office seeks to create a proportionate response to low-level crime, holding people accountable for their actions while avoiding the use of incarceration and the potential harms associated with the traditional criminal justice process. The goal is to restore confidence in justice and bolster the legitimacy of law enforcement in the eyes of the public, helping to mend relations between the community and the justice system.

Midtown Community Court is seeking a Community Liaison to work on Project Reset as well as other future diversion initiatives. Reporting to the Diversion Programs Program Manager, the Community Liaison is the first and primary point of contact for potential participants. For this part of the role, the Community Liaison will, among other things, conduct initial outreach, preliminary intakes, scheduling, and completion protocols. This role also assists in assessing and gathering community resources and building relationships with community stakeholders. The Community Liaison may also be called upon to support other departments and initiatives of Midtown Community Court as needed.

Responsibilities include but are not limited to:

·        Contact potential participants to frame programming, conduct an initial intake/screening, and schedule them for programming;

·        Contact participants to remind them of upcoming programming and encourage compliance;

·        Determine whether a potential participant is suitable for group-based work or merits additional screening and/or individual counseling with a clinical social worker;

·        Maintain organized records of outreach attempts, daily attendance sheets, completion, and other project details;

·        Maintain accurate computer records in both the Center’s internal case management tool and a case-processing technology that is shared with project partners;

·        Prepare and circulate outreach materials and certificates of program completion;

·        Work with the clinical team to refer participants to voluntary social services;

·        Collaborate with colleagues to co-facilitate some programming, especially to present voluntary services to program participants;

·        Research, identify and organize potential referral sources for program participants;

·        Participate in staff meetings and in-service trainings;

·        Participate and staff evening and weekend community meetings, events and programming, when necessary;

·        Perform other duties as necessary to support project and department activities.

Qualifications: The ideal candidate will have:

·        Associate’s Degree required, Bachelor’s Degree preferred;

·        Bilingual (Spanish/English) strongly preferred;

·        Highly organized, with a strong commitment to systems and process; 

·        Excellent communication skills, both verbal and written;

·        Human services OR customer service experience strongly preferred;

·        Knowledge of community-based resources throughout New York City is helpful;

·        Candidates must have the ability to work with people from diverse backgrounds in a culturally-competent manner;

·        Demonstrated ability to collaborate with colleagues;

·        Candidates must be willing to work productively with a variety of court personnel and on-site partner agencies. Court-based work is a unique and demanding area of practice, and candidates must be open to constructive engagement with other professionals who have differing and, at times, competing perspectives.

Level of Language Proficiency

Bilingual (Spanish/English) strongly preferred;

Professional Level

None specified

Minimum Education Required

2-year degree

How To Apply

How to apply: 

Send resume, cover letter and salary requirements with Community Liaison, Diversion Programs in the subject line to:

If you are unable to access email, you may submit materials by mail or fax to:


Midtown Community Court

314 W 54th Street

New York, NY 10019


(212) 397-0985


The Fund for the City of New York/Center for Court Innovation is an equal opportunity employer. The Center does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities as well as individuals with prior contact with the criminal justice system.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Only applicants under consideration will be contacted. No phone calls please. Applications will be reviewed on a rolling base until the position is filled.