Platform Analyst

Job Type

Full Time


Details: Competitive compensation commensurate with experience and skills for the position.




Palo Alto
United States


QuestBridge is a revenue-generating nonprofit organization that connects outstanding low-income students with educational opportunities that can change their lives, as well as the demographics of our nation’s leading educational institutions. 

As a Platform Analyst, you will be the go-to expert for our key mission-critical and ancillary production systems. You will primarily engage in and provide support for business facing activities, including determining (or creatively bridging) system feature-fit with business requirements, producing data and reports to support student recruitment efforts, analyzing college application campaign performance, and providing software feature support to all end-users.

The primary goal of the Platform Analyst is to provide end-user and decision support for our mission critical platforms to our various student and college programs. This position reports to the Director of Data Analytics & Technology and works cooperatively with our software engineering and other data analytic roles.

Primary Responsibilities

●     Address planned and unplanned production issues, coordination, maintenance, communication and business support.

●     Perform troubleshooting of all mission-critical platforms, provide triage, resolution or recommendations.

●     Provide front-line technical support of mission-critical admissions platform to all program teams.

●     Build and QA queries to support multi-platform student outreach campaigns and related activities.

●     Perform ad hoc and strategic analyses of campaigns and other student engagement activities.

●     Perform data imports from third-party source into our core and ancillary platforms

●     Configure admissions platform to support student engagement activities, such as building forms, implementing student portals, and configure admission application review screens and workflows.

●     Build and QA HTML to support conditionally based targeted messages.

●     Perform new feature exploration of platform to determine feature-fit for strategic and tactical program activities.

●     Support configurations and testing business processes in admissions software.

●     Administer user accounts for all platforms, including creating new accounts, setting prescribed user permission, etc.

●     Lead documentation efforts to improve admissions platform sustainability and support business users.

●     Provide supplemental support for Salesforce and Jira (including user management, system configuration, minor customizations, etc.).

●     Fulfill reporting requirements across multiple teams in the organization.

●     Perform rigorous data standardization and quality assurance, independently and in conjunction with the other teams at QuestBridge.

●     Work cooperatively with internal stakeholders to understand and clarify reporting needs.

Other Responsibilities

●     Support a fast-paced environment with multiple, simultaneous projects amidst changing priorities.

●     Promote a culture of collaboration and teamwork.

●     Participate in other QuestBridge team initiatives such as: annual conferences, application reading, innovation groups, etc.

●     Perform other administrative and miscellaneous tasks as needed.


●     Bachelor’s degree

●     2+ years of related work experience

●     2+ years of experience using SQL Server including SQL and T-SQL (or other relational databases)

●     Experience using Technolutions’ Slate cloud-based admissions CRM is a VERY STRONG PLUS

●     Experience using other customer and student management applications

●     Experience with HTML is a plus.

●     Experience in developing test cases to ensure full coverage of requirements

●     Self-starter, with ability to self-manage and take ownership of work. Keen sense of accountability.

●     Strong verbal and written communication skills

●     Ability to advise and train users in the use of complex systems/applications and effectively prepare specifications and other written reports/documentation in a clear and concise style

●     Deep-seated personal integrity.

●     Passion for issues in education and access to higher education

●     Team player, enjoy working collaboratively with a small team of passionate colleagues

Hours and Location of Work

This is a full-time position at the QuestBridge headquarters located in Palo Alto, CA.

Thank you for your interest in employment with QuestBridge.

QuestBridge is an equal opportunity employer.



Well-rounded benefits package included with full-time employment.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Application Process

Please send your cover letter and resume to with the job title and your name in the subject line, e.g. "Platform Analyst - John Doe".