TITLE: Helpline Advocacy Coordinator
GENERAL SUMMARY: The Helpline Advocacy Coordinator is responsible for public and professional awareness and use of the Helpline including the recruitment, training, and management of volunteer Helpline advocates.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Responsible for the screening, training, scheduling, and supervision of all volunteers associated with the Helpline program.
- Collaborates with the Blackstone Valley Advocacy Center to ensure an appropriate and prompt response to victims of sexual assault, domestic violence, and hate crimes at hospitals and police departments statewide.
- Ensures timely follow-up over the phone and in-person as needed to provide support, advocacy, and referrals to victims of crime, including referrals to the Sexual Assault Response Team, Law Enforcement Advocates, Children’s Advocacy Center, clinical services, and other providers to ensure comprehensive delivery of services to crime victims.
- Provides 24/7 on call support and coverage to advocates staffing the Helpline, including daytime, evening, weekend, and overnight hours.
- Develops and maintains records related to volunteer activities and the Helpline program, including regular entry of Helpline data, periodic grant reports for funders, and other Helpline/volunteer specific data logs.
- Collaborates and communicate effectively with Day One management, staff, volunteers, and others in order to ensure the continued successful operation of the Helpline program.
- Communicates and facilitates staff on call needs and scheduling for the Helpline program.
- Collaborates with agencies throughout Rhode Island to address service delivery and needs of survivors such as housing, basic needs, transportation, etc.
SKILLS AND ABILITIES REQUIRED:
- A high level of interpersonal skills in order to provide crisis intervention services to victims of sexual assault, domestic violence, and hate crimes throughout Rhode Island.
- Understanding of medical and legal processes following victimization.
- Excellent verbal and written communication skills.
- Excellent computer skills, including word processing, databases, and Internet.
- Sensitivity to issues related to the needs of crime victims, especially sexual assault and domestic violence.
- The ability to handle stressful situations in a calm and effective manner.
- Demonstrates cultural competency and value of diversity.
- Works in a normal office environment with use of telephone, computer, and other office devices.
- Position requires some in-state travel, valid driver’s license and insurance required in accordance with state law(s).
- Work requires flexible hours and occasional evening and weekend hours.
- Availability 24/7 for Helpline response and in person advocacy to hospitals and/or police stations in Rhode Island.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
- Bachelor’s degree or equivalent required.
- Experience and/or knowledge of interpersonal violence, domestic violence, sexual assault, and crisis intervention preferred.
- Completion of next Helpline volunteer training program required.
Send cover letter and resume to:
Crime Victim Advocate, DOC Victim Services Supervisor
100 Medway Street
Providence, RI 02906