Volunteer Coordinator- PT & FT

Job Type

Full Time

Published

10/23/2018

Start Date

11/12/2018

Application Deadline

10/23/2018

Address

41 West Street
Boston
Massachusetts
02111
United States

Description

ABOUT SAMARITANS

Samaritans, Inc. is the premier suicide prevention organization in the communities of Suffolk, Norfolk, Middlesex and Worcester counties, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to reduce the stigma associated with suicide. For over 40 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support free of charge for callers to its Helplines.


Samaritans’ volunteers and staff now provide a full range of suicide prevention, intervention, and postvention services through community education and outreach; phone and text based crisis service Helplines for those in distress; and grief support groups and personal visits which assist families impacted by a suicide loss in their grieving and healing process. This growing organization provides services that make our communities healthier and happier and provides a working environment that celebrates the positive and lifesaving work that occurs here each and every day.


POSITION SUMMARY

The Volunteer Coordinator’s role is to support adult and teen volunteers to insure 24/7 coverage of our helpline in order for the agency to fulfill of its mission of serving the isolated, despairing and suicidal through compassionate and non-judgmental listening.  Part time and Full time positions available


ESSENTIAL FUNCTIONS

·        Coordinates volunteer schedules, ensuring volunteers meet their agreed to time commitments, conduct additional role plays with volunteers when needed and support the training.

·        Monitors the ongoing quality and consistency of the befriending services provided by the volunteers in conjunction with the Training Team, including addressing concerns/problems with volunteers.

·        Supports the volunteers from the PULSE program (Boston College Service Learning Program) and other college / internship programs including their recruitment and evaluations as assigned by the supervisor. .

·        Responsible for the Crisis Services room including its cleanliness and availability of necessary materials for volunteers in order to properly befriend, document calls, and texts and make referrals

·        Maintains all relevant data and statistics on the 24/7 helpline and Teen Line for both calls and text in order to track the effectiveness and impact of the service, to provide input into board reports and funding requests

·        Maintains current and accurate volunteer records and files through Raiser Edge

·        Conducts Quality Assurance assessments as assigned by the Training and Quality Assurance Manager

·        In collaboration with other staff, organize volunteer recognition events and activities including Annual Volunteer Appreciation Event, Holiday Party, milestone recognition and others as determined by the Supervisor

·        Works with the other Volunteer Coordinators as appropriate to support the successful ongoing recruitment of prospective volunteers – including reviewing publicity materials, attendance at fairs/events, participating in recruitment events and facilitating group information sessions.

·        Collaborates with the Crisis Services Team on the process of orienting, interviewing, accepting/rejecting befriender applicants

·        On-Call Rotation

·        Other responsibilities as assigned


SPECIAL REQUIREMENTS/PHYSICAL DEMANDS/WORKING CONDITIONS

·        Some travel may be required for industry related conferences as well as visits to other agencies, board members and donors as necessary.

·        Flexibility in meeting demands and remaining positive during interactions is essential.

·        Flexibility in working hours appropriate for responsibility for 24/7-hour services required. (includes weekends)

·        Successfully completes the befriending training.


COMMUNICATION SKILLS

·        Ability to interact effectively with others. 

·        Resolving conflicts and internal issues appropriately, including providing difficult feedback to volunteers.  

·        Functions well as a member of a team. 


PREFERRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES

·        BA or BS required

·        Minimum of 2 years of professional experience in a social services agency

·        Previous work as a volunteer or working with volunteers preferred

Benefits

Competitive benefits

Professional Level

Professional

Minimum Education Required

4-year degree

How To Apply

jobs@samaritanshope.org
http://samaritanshope.org

How to apply

·        Please send your resume (saved as Lastname_resume) and brief cover letter (saved as Lastname_coverletter) explaining your interest in the position to jobs@samaritanshope.org with “Volunteer Coordinator” in the subject line.




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