Diversion Specialist

Job Type

Full Time


Minimum: $44,000
Maximum: $44,000




550 Dudley Street
United States


Position Summary

Reporting to the Project Hope Diversion Coordinator, the Diversion Specialist will be responsible for providing triage, assessment, and diversion services to families who have applied for Emergency Assistance at the DHCD office. The Diversion Specialist will explore all possible options with each family and consider creative solutions to solve their current housing crisis. This staff person will utilize his/her resources in the community and reach out to outside communities to identify possible housing options to successfully divert families from shelter and into alternative housing options. This position is housed at the DHCD office at 80 Everett Ave., Chelsea, MA 02150

Agency & Program Background

Project Hope works in partnership with families so they can move up and out of poverty. We do this by being a catalyst for change in the lives of families and in the systems that keep them poor; developing and providing family support solutions for homelessness and poverty; and advocating for just public policies that strengthen families.


·      Meet each family who is applying for Emergency Assistance with respect and compassion;

·      Provide a thorough, strength-based assessment for each family;

·      Engage the family in a discussion to brainstorm about potential housing solutions and work together to explore each option and come up with a plan that is best for this family;

  • Develop comprehensive housing plans with each family which should include clear action steps for each party to follow-up;
  • Identify other needed services and make referrals as appropriate;
  • Assist families in contacting landlords, completing housing applications and other paperwork as necessary;
  • Complete a detailed budget with each family and determine what level of funding is necessary for the family to be successfully housed;
  • Complete all documentation necessary to access various funding options;
  • Remain up-to-date on housing regulations and programs relevant to program participants;
  • Meet regularly with Project Hope’s Diversion Coordinator to review cases and to receive guidance and other program information;
  • Build and foster relationships with staff at the Department of Housing and Community Development;
  • Ensure that all services are documented (e.g. face to face, phone and collateral contacts) in a timely and thorough manner;
  • Document client outcomes and enter client data into database;
  • Attend Housing Department staff meetings at Project Hope, all Project Hope staff meetings, and other trainings and events held at Project Hope;
  • Other duties as assigned by supervisor;


  • 3-5 years of housing search experience and/or case management experience required;
  • A bachelor’s degree in social work or a related field or relevant experience preferred;
  • Ability to work with and set appropriate boundaries with clients who may have mental health, substance abuse, and/or domestic violence issues;
  • A strong ability to keep work organized;
  • An ability to work closely with a team of direct service staff, as well as an ability to work with a diverse group of people;
  • A demonstrated ability to work independently;
  • Strong problem-solving skills, patience, and perseverance;
  • Good math, verbal and written communication skills; 
  • Computer proficiency in Microsoft Office Programs required; 
  • Bilingual candidates are encouraged to apply.

Education Requirements:

·       Bachelor’s degree in social work or related field


Health, dental, vacation, sick, personal time

Level of Language Proficiency

English. Spanish

Professional Level


Minimum Education Required

4-year degree

How To Apply


Please submit cover letter and resume.