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Membership Manager

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Published 13 days ago

ABOUT THE CHILDREN’S MUSEUM

The Children’s Museum of Manhattan helps children and families thrive at home, at school, and in the community. Our offerings embrace the intersection of the arts, sciences, and humanities and include exhibitions, classes, workshops, performances, and festivals.

Our programs and exhibits are designed to address the multiple ways children learn and to help parents understand and support their children’s development. The Museum’s special areas of focus include early childhood education, creativity, health, and world cultures.

Founded in 1973 by parents as a grassroots neighborhood organization, the Children’s Museum flourished. Today it is a beloved citywide resource for children, family, and educators as well as a popular destination for visitors from around the world. Each year approximately 350,000 people visit our 38,000 square-foot learning facility on Manhattan’s Upper West Side. Hundreds of thousands more benefit from the Museum’s outreach programs at schools, libraries, homeless shelters, Head Start centers, and hospitals; its touring exhibitions; and its online tools and curricula.

ABOUT THE POSITION

The Children's Museum of Manhattan (CMOM) seeks a Membership Manager to lead membership efforts. The Membership Manager will report to the Director of Development (DOD) and work in partnership with the entire Development team and other CMOM colleagues to oversee member outreach, stewardship, develop strategic membership plans, and work to increase membership revenue.

RESPONSIBILITIES (include, but are not limited to)

  • Creates, executes, and exercises independent judgment about membership policies and strategies including the management of solicitation calendars, stewardship, and customer service.
  • Delivers strategic plan of initiatives and activity to retain current members and reinstate lapsed members.
  • Oversees all aspects of membership acquisition campaign creation, launch, optimization, and reporting.       
  • Authors membership communications and oversees membership outreach.        
  • Creates opportunities to move members up the pipeline toward higher levels of giving.
  • Partners with onsite teams to coordinate efforts toward member engagement and superior customer service (Visitor Experience, Retail).       
  • Tracks and analyzes data, reports on performance across the organization, and optimizes ongoing strategy.
  • Performs other duties related to Development operations at CMOM.
  • Conceptualizes and executes member events in coordination with the Development team.       
  • Oversees library membership acquisition, renewal, and activation.
  • Assists with corporate membership as needed.


QUALIFICATIONS

  • Bachelor’s degree and two years relevant experience in membership.
  • Experience working with data and insights to drive results.
  • Strong interpersonal and communication skills as they relate to both internal colleagues and external members and donors.
  • Superior organizational skills and attention to detail.
  • Budget and database experience required. Raiser's Edge, ACME, and Mailchimp experience preferred.
  • Hybrid schedule of remote and in-office work currently required for all administrative employees.

CMOM requires proof of Covid-19 vaccination for all employees.

COMPENSATION

Compensation will be commensurate with experience.

ABOUT THE CHILDREN’S MUSEUM

The Children’s Museum of Manhattan helps children and families thrive at home, at school, and in the community. Our offerings embrace the intersection of the arts, sciences, and humanities and include exhibitions…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required

Location

Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
212 West 83rd Street, New York, NY 10024, United States

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