143 Border St.
The goal of the Rental Housing Advocate (.95 FT/35.625 Hours per Week/7.125 Hours per Day) is to assist low- and low-to-moderate income Boston individuals and families avoid homelessness, and to find and retain suitable affordable apartments in the Boston area, with a special focus on case-management of fire and other emergency victim families experiencing a crisis situation which has left them homeless. NOAH is responsible for responding to requests from throughout the City of Boston.
Additionally, the Advocate will coordinate and perform administrative organizational duties related to the NOAH main office property, including answering the switchboard, greeting guests/clients at the front desk, ordering office supplies and helping to ensure the continued efficient operation of the copy machines, at .05 FT/1.875 Hours per Week/.375 per Day.
The position reports to the Director of Administration.
Primary Responsibilities for Bilingual EHAP/Rental Housing Counseling:
- Help market the services of the program in Boston neighborhoods
- Follow City of Boston/OHS contract protocols
- Help program clients avoid homelessness
- Assist emergency/crisis victims find both temporary and permanent housing; Place homeless clients in hotels for short-term and/or long-term stays; Process applications for EHAP resettlement grants
- Assist City of Boston Office of Housing Stability staff off-site to help emergency victims, as needed
- Work with/counsel rental housing clients, initiating necessary paperwork and assisting them with filling out intake forms and housing applications; interviewing them to determine need and screening them to ensure that clients meet the DND/HUD income guidelines; drafting an Action Plan (follow-up can include counseling, budgeting, housing search, eligibility screening, referrals, assistance getting legal or social services, applications, placement, etc.)
- Maintain confidential files for each client and keep databases updated
- Follow up with cases over time to determine case outcomes and ongoing need
- Translate marketing and other materials into Spanish
- Keep a full and accurate record of persons/families seeking assistance; make detailed case notes; and record and date each client interaction and result for the file; enter all client data into the CounselorMax online system
- Work with local realtors, housing authorities, homeowners/landlords and search online to locate suitable units for persons and families
- Search local and city newspapers for apartment-for-rent ads
- Consult with NOAH’s Property Manager to determine if any NOAH apartments might be available, including any for homeless populations
- When necessary, escort clients to view apartments; and assist persons/families negotiate with prospective or current landlord
- Draft timely and accurate reports for submission to the Department of Neighborhood Development, adhering to all deadlines
- Maintain systems for housing search and placement
- Build and maintain a database of landlords with units and contact information (including email addresses)
- Provide tenants’ rights information and advocate for tenants with their landlords
- Help those wishing to remain in their apartments to do so, including assisting clients at Housing Court, if needed
- Perform benefits screening, budget and income-maximization counseling, as needed
- Greet and direct clients and guests to appropriate programs, answer the general phone line/switchboard, maintain office equipment and coordinate necessary repairs/maintenance, order supplies as needed, and sort supplies when delivered. This requires some light to moderate lifting of boxes, etc.
Other duties as assigned.
- Reliable writing, filing, data base management and reporting abilities
- College degree required; social work or related degree preferred
- Ability to speak and write English and Spanish fluently
- Good ‘people skills’ and an enthusiastic ‘can-do’ attitude
- Willingness to work diligently on behalf of diverse low- and low-moderate income persons and families
- Entrepreneurial attitude and cooperative spirit
- Professional behavior exhibited at all times
- Cultural competency; able to work with diverse clientele
- Consistently demonstrate empathy and respect for all clientele and coworkers
- Highly organized and able to manage multiple tasks and projects
- Knowledge of rental housing counseling field and/or of various local, state and federal rental assistance programs preferred
Level of Language Proficiency
Ability to speak and write English and Spanish fluently.
Minimum Education Required
How To Apply
Please send a resume and cover letter via email to email@example.com and include ‘Rental Housing Advocate’ in the subject line; thank you for your interest!