Case Aide (General Preventive)

Job Type

Full Time




958 East 176th Street
New York
United States


Position Summary: General Preventive Services Case Aides provide culturally competent, case management and advocacy to families in the GP Program in compliance with ACS policies and procedures.

The GP Case Aide is part of a clinical team that comprises of a GP Supervisor and up to 4 Case Planners. The Case Aide’s duties are performed in support of, as well as in coordination and collaboration with the GP Case Planners and Supervisors. The primary duties of the case aide are to assist and support the case planners in collecting critical information, such as educational and medical and with linking families to appropriate community resources. Based on Case Planners’ assessments, the case aide will provide families with concrete case management support and advocacy services to address families’ need for support in areas such as PA, housing, DOE, and referrals for community based services such as parenting classes, mental health services, job readiness programs, after school activities, summer camps, and other pro-social activities, etc.

Responsibilities: General responsibilities for the position of General Preventive Case Aide will be to support the work of the Case Planners by assisting families with concrete needs and services, educational advocacy and referrals to support services to alleviate barriers to their participation in treatment. Tasks of the GP Case Aide include, but are not limited to:

  • Assist with concrete case management tasks, e.g. rent arrears, utility shut off, furniture assistance
  • Perform system updates on PROMIS and CONNX
  • Assist with Intake tasks, set up intake packets, open, and close case records.
  • Monitor school attendance and obtain school records
  • Request medical records for all minor children
  • Assist with maintenance of case records for General Preventive unit
  • Assist with FTCs (Family Team Conferences) by helping clients get to and from the conferences and sending out letters to the families.
  • Conduct assessment of financial resources for families as needed
  • Research and Identify appropriate community based services to support families, e.g mental health programs, DV programs, pro-social activities for adolescents etc. 
  • Accompany clients to entitlement appointments such as HRA/Public Assistance
  • Make referrals/appointments to agencies/collaterals needed
  • Complete all required child welfare documentation such as progress notes, assessment forms, etc for concrete casework performed.
  • Assist with coverage of the front desk when AA is out or additional coverage is needed.
  • Answering the telephone, screening and directing calls while covering front desk.
  • Gathering resources for clients (e.g.-camps, vocational/alternative school settings, housing info, recreational activities etc.)
  • Collect Safe Mothers, Safe Children (SMSC) screening forms, Domestic Violence (DV) screening forms, Health Connections (HC) screening forms, and make referrals to Health Connections, SMSC and Family Wellness if appropriate.
  • Attend all trainings necessary to perform above tasks.
  • Accept tasks as assigned


  • Bachelor’s degree in social work (BSW) or a BA in a related field preferred; Associate’s Degree required.
  • Minimum one years of related experience working with children, adolescent and/or families preferably in a child welfare, juvenile justice or mental health settings.
  • Spanish speaking preferred.
  • Ability and willingness to work with families and teens in the    home, school and other appropriate settings in the community.
  • Ability to work flexible hours including evenings and some weekends    as needed.
  • Ability to work independently, as well as contribute to a team.
  • Very good interpersonal/communication skills, including ability to    write well and complete documentation in a timely manner. 
  • Computer literate.

Professional Level

None specified

Minimum Education Required

2-year degree

How To Apply

Please apply online through Children’s Aid website – Job ID: 002931

Children's Aid is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability