Program Associate, Engagement Awards

Job Type

Full Time




1828 L Street NW
United States


Department: Engagement Awards

Reports to: Senior Program Officer, Engagement Awards


Position Summary


The Program Associate will contribute to the activities of the the Eugene Washington PCORI Engagement Award Program. The Program Associate works independently, with guidance, and collaboratively to develop and carry out activities in the following main areas: program administrative management, oversight and substantive contribution to the application review process, technical assistance to applicants and awardees, and project analysis.


Duties and Responsibilities


General Program Responsibilities

  • Supports the administration of the Engagement Award Program’s process for reviewing letters of inquiry, evaluating applications, and making awards using SalesForce (online application and awardee portfolio management system) and other internal tracking tools
  • Engages in cross-departmental collaboration with PCORI teams/departments that are involved in the development and execution of the Award Program’s review process
  • Monitors and tracks reviewer pool, including making selections and assignments, and following up on the completion of assigned reviews
  • Creates review meeting agendas, documents meeting discussions and reviewer decisions, and writes memos and other correspondence based on written and verbal comments provided during review panel sessions
  • Provides technical and programmatic assistance to applicants and awardees prior to and following submission of application materials
  • Makes post-application cycle recommendations for revisions and improvements to the merit review process to ensure it remains robust, rigorous, and responsive to PCORI and Engagement Award organizational and funding priorities
  • Addresses both internal and external informational inquiries related to the Engagement Award program



  • Develop and maintain proficient skills in Salesforce as demonstrated by the ability to:
  • Monitor and vet incoming applications, assign applications for review, and update the status of applications
  • Develop reports providing metrics such as numbers of applications received, percentages of awarded vs. declined submissions, and repeat applicants
  • Send programmatic information and decision correspondence from SalesForce to internal and external users
  • Work with SalesForce Database Administrator or outside consultants to develop additional customized modules or applications for the management and administration of the award program within SalesForce
  • Answer common technical support inquires through online and telephone applicant help management system (Zendesk)



  • Support various activities central to the award program’s operations, including, but not limited to:
  • Implementation of evaluation frameworks and reporting on program performance and progress toward goals
  • Documentation of processes and standard operating procedures
  • Creation, refinement and maintenance of print, electronic and web program materials, ensuring all remain up-to-date when program updates are made
  • Drafting, tracking, managing awardee outreach, finalization, and publication of project abstracts on PCORI’s website
  • Compilation, organization, and sharing of reports, and other documents and resources
  • Contribute to Engagement Team activities as assigned, including, but not limited to:
  • PCORI workshops
  • Meetings with patients, stakeholders and the organizations that represent them
  • Presentations, webinars, blogs, etc.

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated above.


Statements outlined in this section are designated as essential job functions in accordance with the Americans with Disabilities Act of 1990.


*PCORI Staff Conflict of Interest Statement - No PCORI employee can receive a direct financial benefit from a healthcare related organization during the course of his/her employment with PCORI.


 PCORI conducts background checks on all applicants.


PCORI is an equal opportunity employer committed to cultural diversity in the workplace.

Required Skills

  • Strong project or program administrative management skills, including demonstrated ability to think independently, work collaboratively, be flexible, juggle multiple priorities, work with minimal supervision, and be tolerant of ambiguity and change;
  • Ability to produce polished, high-quality work products that demonstrate a high-level of attention to detail;
  • Excellent verbal communication skills and articulate, professional speaking abilities for internal and external communication purposes;
  • Excellent analytic skills and ability to analyze and synthesize complicated content into clear and concise documents or content;
  • Ability to write professional business documents (e.g., applicant information request memos or decision notifications);
  • Excellent interpersonal and teamwork skills; collegial, able to develop productive relationships with colleagues, awardees, consultants, external funders, and others who contribute to program development and management;
  • Sound judgment and maturity, exemplified by consistent professionalism in dealing with individuals at all levels, both internally and externally;
  • Motivation to support PCORI’s mission and goals and inspire others to work towards achieving team goals.

Required Experience

  • Bachelor's degree plus three (3) to five (5) years of relevant experience required
  • Master’s degree in a related field (e.g., MPH, MPA, MPP, or MBA) or its equivalent with one (1) to four (4) years of related work experience preferred
  • Previous project/program administrative management, contracts/grants management or research administration experience strongly preferred

Professional Level

None specified

Minimum Education Required

No requirement