P.O. Box 35
51 South Center Street
Program: Northeast Dutchess Transit Program
The Director of Transportation, reporting to the Director of Programs, is responsible for managing all aspects of the Northeast Dutchess Transit Program. The Transportation Director ensures that the program goals and objectives are met and services are provided in a safe, timely and efficient manner and are in compliance with all federal, state and local laws, as well as the Community Center’s requirements and policies. The Director of Transportation directly supervises the Transportation Assistant and all the drivers. The Director of Transportation is expected to follow best practices in all areas of work and to stay attuned to industry standards and innovations. The North East Community Center seeks someone who fully embraces its mission, vision and values.
The Northeast Dutchess Transit Program serves adult residents of the towns of Amenia, Dover, North East, Pine Plains, Stanfordville and Washington taking passengers anywhere in Dutchess County or to Sharon Hospital and medical offices in Sharon, CT. Seniors and persons with disabilities who have health-care appointments are the first priority. Rides for shopping and personal appointments may be accommodated if time and space is available. There are 3 vehicles currently in the NEDT fleet that operate 8am – 4pm Monday through Friday: Ford Transit 8-passenger wheelchair accessible van, a minivan and a Ford Taurus sedan. There are 3 other vehicles belonging to the Center that will fall under the Director of Transportation’s responsibility for maintenance and care. The Director of Transportation will assist the Director of Programs and the Executive Director in researching expansion opportunities.
Responsibilities and Duties
1. Manage the day-to-day activities of the NEDT program.
- Recruit, hire, train and supervise drivers including ongoing training and evaluation, both paid and volunteer
- Schedule drivers
- Book and schedule rides using the web-based software “Dispatch Bot” communicating it daily to the drivers
- Manage and schedule maintenance of all of NECC’s vehicles including the vehicles used by other programs, including a replacement program
- Ensure that all vehicles are registered, inspected, well maintained and clean
- Ensure compliance with all state, federal and county regulations and requirements
- Supervise the collection, analysis and use of all transportation data and records
- Evaluate operations and recommend routes, rates and other changes/improvements
- Maintain incident and accident records
- Provide excellent customer service to program clientele
- Investigate and resolve complaints
- Develop and implement the Center’s transportation policies and drivers’ guidelines
- Prepare, monitor and amend annual program budgets
- Review and approve time cards, analyze expenditures and authorize payments
- Conduct driving tests for drivers and drive occasionally as needed
2. Serve as public point of contact for the NEDT
- Schedule rides with support of Transportation Assistant organizing group rides as possible and coordinating with medical appointments.
- Provide transportation advice to residents seeking rides and guide them to an appropriate option if not NEDT
- Attend meetings with funders, other transportation agencies, partner organizations and health and human service organizations
- Stay in touch with trends, technologies and best practices in mobility management
- Be the reliable transportation expert for the Community Center
- Respond to inquiries and prepare correspondence regarding the NEDT
3. Collaborate with Center staff on administrative work
- Be a respectful, flexible, collaborative member of the staff team
- Prepare material on NEDT for the website, social media and press releases
- Collect and analyze data needed for grant reports on a monthly basis in appropriate format
- Prepare reports as needed for grant applications and grant reports
- Collect data to illustrate the impact of the program
- Attend biweekly staff meetings
- Support the Director of Programs and Executive Director as needed.
- A minimum of 3-5 years office administrative experience.
- Excellent organizational skills to create, deploy and maintain systems
- Clear understanding of scheduling and its potential permutations
- Appreciation for attention to detail
- Ability to manage stress gracefully and multi task via phone, email, and in person
- Preference will be given to applicants with experience in fleet operations or transportation programs
- Fluency with computers especially spread sheets and database computer programs particularly Google Suite as well as tablet and mobile devices
- Comfort with navigation via GPS and other way finding devices
- Strong communications skills both written and verbal.
- Valid and clean driver’s license.
- Excellent customer service skills.
- Healthy dose of patience, humor and compassion.
- Commitment to professional development
- Minimum of 25 years of age for insurance purposes
- Physically fit and able to operate a small bus with a wheelchair lift.
- BA preferred
To apply: Please submit a letter of interest stating relevant experience along with 3 professional references and a current resume to firstname.lastname@example.org. No phone calls please. Please write Transportation Director in subject line of email.
Start date: October 1, 2018 or as near to it as possible.
Compensation: salary, health insurance, contribution to simple IRA, vacation, sick leave
Health insurance, contribution to simple IRA, vacation, sick leave
Level of Language Proficiency
English proficiency required
Bilingual English-Spanish highly desirable but not required
Minimum Education Required