Case Manager, Works Plus

Posted by
Center for Court Innovation
Jamaica, Queens, NY
Published 21 days ago

The Center for Court Innovation is a non-profit organization that works to create a more effective and humane justice system by performing original research and helping launch reforms by guiding justice innovators, nationally and internationally. The Center creates operating projects that have been documented to reduce the use of jail and prison, assist victims of crime, and strengthen communities.

The Queens Community Justice Center (QCJC) operates an array of programming for local youth, with a particular focus on engaging those with justice involvement. Current initiatives include a teen-led youth court, an alternative-to-detention program, intensive case management for youth with mental health needs, and a respite program for court-involved youth facing family instability. By offering positive pro-social programming for young people, QCJC aims to stop the cycle of delinquency and crime for adolescents and reduce reliance on detention. The comprehensive programming offers all participating young people leadership development and service opportunities designed to promote positive engagement in their communities.

Queens Community Justice Center is seeking a Case Manager. Reporting to the Program Manager of Workforce Development, the Case Manager is responsible for the case management of youth involved with the QCJC’s Works Plus programming and implementing programming to support social-emotional learning for all participants. They will be responsible for tracking participant progress throughout the program. The Case Manager will provide supervision and oversight to youth involved in programming during after-school hours and will work with stakeholders and staff to ensure effective delivery of services to participants and their families.

Responsibilities include but are not limited to:

  • Manage a caseload of 35 youth (16-29), which includes outreach, case management, coaching, crisis response, follow-up, coordination of care, referral services and aftercare;
  • Assist in the implementation of a comprehensive community outreach plan for youth who are eligible for Works Plus programming; 
  • Analyze assessment results to develop goals and an individualized plan of action;
  • Review identified participants’ casework and ensure that appropriate follow-up occurs from engagement through comprehensive aftercare;
  • Work with the Program Coordinator to build and maintain relationships with local service providers and program partners, including law enforcement, faith leaders, stakeholders, and community-based organizations to identify neighborhood resources;
  • Maintain records of identified participants’ contacts to produce regularly scheduled reports;
  • Maintain proper communication with QCJC and/or DOP staff to ensure all needs and expectations are being met;
  • Refer families to appropriate services and resources and respond with innovative solutions when challenges present;
  • Attend community meetings and events and other partner meetings, as requested; 
  • Provide all services in a culturally competent manner that is responsive to the needs of urban youth;
  • Additional relevant tasks, as needed.                                       

Qualifications: The ideal candidate will be a have a Bachelors Degree in a related field with at least two years of experience working with youth within the justice system. Candidates with a high school diploma and at least four years of related experience are also encouraged to apply. Candidate should have strong team skills and the ability to work in a fast-paced environment. Candidate should have strong computer skills for timely comprehensive tracking. Candidate must be a skilled communicator able to work in a multi-disciplinary setting and maintain strong relationships with multiple agencies and organizations both onsite and in the community. 

Compensation: Salary range starts at $43,000 and is commensurate with experience. Excellent benefits package including comprehensive health, dental and life insurance, four weeks paid vacation, paid sick time, TransitChek, Flexible Spending Account plans for health and dependent care, a 403(b) retirement plan and a 401(k) retirement plan with a generous employer match.

The Fund for the City of New York/Center for Court Innovation is an equal opportunity employer. The Center does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities as well as individuals with prior contact with the criminal justice system.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Only applicants under consideration will be contacted. No phone calls please.

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The Center for Court Innovation is a non-profit organization that works to create a more effective and humane justice system by performing original research and helping launch reforms by guiding justice innovators, nationally and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Professional Level
    Entry level


Jamaica, Queens, NY 11435, US

How to Apply

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