Intensive Service Referral Supervisor

Job Type

Full Time




San Francisco
United States






Job Summary: The Intensive Services Referral Supervisor provides leadership and direct oversight of the clinical intensive and comprehensive case management services to residents of the RAD portfolio (227 Bay, 990 Pacific and Ping Yuen and Ping Yuen North – 4 former San Francisco Housing Authority’s public housing developments that were recently transferred to CCDC beginning in December 2015). Residents of the RAD portfolio are a mix of isolated seniors and families from trauma informed backgrounds. Ping residents are currently facing temporary relocation of up to 1 year to accommodate significant rehabilitation activities onsite until 2019. This position requires a motivated and resourceful person who shows sensitivity to helping address the needs of diverse ethnic families, isolated seniors, and trauma informed populations. This position is ideal for someone who has an interest in social work, mental health, affordable housing, and non-profit work.



Full-Time (40 hours), Exempt


Chinatown neighborhood, San Francisco


Monday through Friday, flexible hours needed plus some nights and weekends


DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We manage 33 affordable housing buildings serving over 3,700 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.


General Job Responsibilities:

  • Directly supervise RAD portfolio Intensive Case Management staff
  • Lead oversight of the housing stability intensive support and enhanced referral system in collaboration with the Deputy Director of Program for the RAD portfolio (227 Bay, 990 Pacific, Ping Yuen, and Ping Yuen North)
  • Lead the tracking, monitoring, and implementation of housing stability resident interventions by actively coordinating/participating in all PM and RS coordination meetings
  • Lead and provide guidance in the development and execution of resident needs assessments, care coordination, engagement and service plans
  • Provide leadership in the convening of case conferences with Residents, Property Management and Third-Party service providers (i.e. mental health providers, CPS, APS, social service agencies, etc.)
  • Identify, develop linkages with, and coordinate access to services as the Central Point of Control for referrals to community-based providers
  • Provide crisis intervention, conflict resolution, and de-escalation services as needed
  • Manage the relationship between providers, acting as a liaison between support systems engaged with resident housing stability (i.e. PM, ICM’s Third-Party Providers, RSC’s, CCDC legal counsel, community legal aid providers and other CCDC teams, etc.); lead communication channel to ensure a coordinated service delivery approach
  • Promote a resident empowerment approach to Intensive Case Management services within a voluntary service model
  • Chart and document services provided
  • Occasionally provide backup coverage for the Resident Services Ping Yuen Team
  • Attend case conferences and other meetings as required or needed
  • Provide consultation and training as needed to staff to improve clinical effectiveness

Knowledge, Skills, and Experience:

  • Demonstrated ability to provide effective clinical services within a context of harm-reduction practices and within a voluntary service model
  • Demonstrated ability in providing intensive case management services to individuals and families, especially those experiencing chronic medical and behavioral health issues
  • Experience in a multi-disciplinary setting and in working collaboratively with other providers within the San Francisco behavioral health care system
  • Experience in crisis intervention and conflict resolution
  • Strong written and verbal communication skills and ability to communicate effectively with a diverse population of staff and residents
  • Experience in developing engagement and service plans
  • Strong administrative and computer skills (MS Word, Outlook, Excel, service data base systems)
  • Ability to work in fast paced environment with comfort and flexibility and with ability to respond rapidly
  • Understanding of interagency relationships/service delivery networks
  • Familiarity with funding sources, budgets, and their requirements 
  • Strong organizational and administrative skills
  • Strong time management/prioritization skills
  • Creative and comprehensive problem-solving skills


Minimum Qualifications:

  • Master’s degree in a behavioral science or equivalent level of experience (social work, counseling, psychology)
  • Minimum five years providing clinical and administrative supervision to staff
  • Minimum five years experience providing services to individuals and families with co-occurring issues
  • Three years of experience in tracking and reporting on outcome measures 
  • Five years of experience providing direct services and/or managing services within a housing and services context 


Preferred Qualifications:

  • Five years of experience in developing, supporting, and supervising staff 
  • Seven years of experience in managing community programs for low-income seniors, families with children, and/or single adults with substance use, mental health, or co-occurring disorders 
  • Five years of experience in tracking and reporting on outcome measures 
  • Five years of experience providing direct services and/or managing services within a Permanent Supportive Housing Model 
  • Bilingual in Chinese, Russian, Spanish, or Arabic  
  • Familiarity with San Francisco’s low-income and ethnic neighborhoods 
  • Prior experience with non-profit management

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To Apply:

Please click on the link or visit our website to complete an online application.