Manager- Admissions

Job Type

Full Time




1140 W. Jackson Blvd.
United States


Provide direction and overall management for the Admissions team as they provide service for the youth and families who are looking for residential care at Mercy Home for Boys & Girls. 

·        Ensure a professional, welcoming, and trauma-informed environment for prospective youth and families seeking help.

·        Ensure admissions process is completed in a manner that is client-centered, culturally competent, ethical, and employs best practices.

·        Ensure all staff have clear expectations and have the tools and resources to do their jobs.

·        Provide effective oversight of the Admissions department including the provision of individual and group supervision. Provide direct care to youth and families in times of staff vacation, illness or turnover.

·        Ensure community based marketing efforts are effective in identifying youth in need of residential services. 

·        Maintain a focus on achieving consistent, high occupancy of all programs and lead the effort to problem-solve issues that contribute to difficulties with filling beds.

·        Oversee the overall provision of services which are a part of the Admissions process.

·        Ensure team functions are operative and youth and families’ needs are being addressed.

·        Coordinate overall communication between the Admissions team and other agency co-workers.

·        Collaborate with the Speaker Series Committee to offer a yearly Speaker Series for Mercy Home co-workers and community partners.

·        Prepare and monitor the Admissions budget.

·        Support, develop and implement all Policies and Procedures related to Admissions/Youth Programs.

·        Ability to be flexible with schedule in order to attend agency events and meet the needs of program.

·    Learn, align with, and execute the treatment philosophies, modalities and practices of the Agency.

·        Work collaboratively with the Youth Programs management team.


·        Master’s Degree in psychology, social work, sociology, or an acceptable Human Services Degree as determined by DCFS rule 401.

·        Clinical licensure (LCSW/LCPC) or ability to obtain within 6 months of hire.

·        A minimum of 5 years administrative and clinical experience in social service or child welfare agency with proven proficiency in clinical service provision, management, training, and program development.

·        Knowledge of COA and DCFS guidelines and procedures preferred.

·        Possesses a passion for working with children and families in need.

·        Has a strong understanding of the psychosocial and environmental factors that lead families to seek out of home placement for their children.

·        Has proven experience providing effective trauma-informed care to children, adolescents and their families.

·        Proficiency in using the most recent Diagnostic and Statistical Manual.

·        Proficiency in the administration, analysis, and use of basic psychometric assessment tools. Ability to ensure assessment tool results are clearly articulated in initial treatment recommendations.

·        Experience with effectively collaborating with internal and external constituents, including presenting youth for consideration to residential programs or marketing the Agency’s residential programs to community based organizations.

·        Is open and respectful of cultural and socioeconomic characteristics of clients with proven competency working with a diverse client population.

·        Experience effectively leading a team; providing professional development and supporting a healthy team culture. 

·   Ability to work both independently and as an active team leader.

·        Highly proficient with MS Office products, including Word, Excel, Access, PowerPoint, and Outlook.

·        Excellent time management, organizational, and problem-solving skills.

·        Excellent interpersonal, oral and written communication skills.

·        Flexibility to provide administrative support and managerial leadership outside normal work hours when necessary. 

·   A valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.

·        Regular and predictable attendance.

·   Commitment to the mission, values, and goals of the Agency.

Professional Level


Minimum Education Required

Master's degree