Serenity Court offers post-acute medical care to individuals released from a hospital stay following an illness, surgery or an injury, and are too ill or frail to recover in a homeless shelter. Serenity Court a provides clients with several services, including medication management, discharge planning, appointment transportation and scheduling, case coordination and connecting clients to primary care. At any given time, Serenity Court can serve 20 individuals, including both men and women.
The primary responsibility of the Admissions Manger is to strengthen and sustain outreach and admissions activities for Serenity Court. This individual will establish, develop, and maintain working relationships with current and potential referral sources, perform on-site patient evaluations to identify long term care needs, and assist with admission arrangements. The Admission Manager will work with the Serenity Court leadership and will serve as the ambassador for the program in the community.
- Update staff on all scheduled admissions and discharges working in collaboration with the Nurse Manager
- Complete initial screening of all referrals working in collaboration with Nurse Manager using established criteria to determine appropriateness for the program
- Update and maintain daily census and bed sheets
- Provide weekly Admissions Report to Serenity Court Leadership Team
- Maintain at a minimum 75-80% bed occupancy on a daily basis
- Maintain confidential information
- Local travel to hospital, health care centers, community/social service organizations
- Other duties assigned by supervisor
Admissions and Intake Duties:
- Conduct a pre-admission phone screening assessment with referral source to determine participant appropriateness for program
- Review SC Criteria for Admission with referring entity.
- Submit participant information for review and approval by Nurse Manager
- Arrange initial drop off for new admissions working in collaboration with referral agency
- Obtain initial authorization (i.e. number of days authorized for treatment) prior to or on day of admission
- At time of admission, provide prospective participants with an understanding of the program, including program duration, program activities, program rules and the philosophy of the program.
- Perform clothing inventory for all new admissions and ensure staff and participant sign off on sheet verifying items.
- Distribute Admission and Risk Assessment to all staff on day of admission as part of daily shift change report
- Work with Serenity Court leadership to develop new and update existing contracts with referral sources
- Complete Admission Intake Packet within 24 hours of admission and ensure all intake forms are correctly completed, signed and dated
- Give new admissions Welcome Aboard Manual
- Update Welcome Aboard Manual when program policies are created and/or modified.
- Insert new “Client Daily Activity Sheet” into the Nursing Log
- Conduct referral and/or injury phone calls and record all contacts.
- Complete weekly outreach to referral sources to address questions, concerns, provide feedback and maintain on-going working relationships
- Complete presentations to community agencies, health systems and homeless agencies to maintain a robust referral network
- Send monthly email blast to provider and community network
- Attend meetings as designated by Nurse Manager or Senior Director of Homeless Services
- Obtain all relevant client documents from referral source.
- Maintain wait list and potential admission dates for each participant
- Other duties as assigned by Nurse Manager.
- Strong written and verbal communication skills
- Customer service focus service delivery and interaction
- Experience in use of electronic health record
- Experience in Microsoft Office Suite of programs including Word, Excel and Outlook
- Strong organizational skills
- Work with diverse patient populations and levels of staff both internal and externally within organizations
- Bachelor’s Degree in social services, human services or health related field and minimum of 3 years of experience in related field. Associate degree in nursing or other health related field and five years of experience in related field
- Knowledge of health care systems and coordination of patient care
- Knowledge/experience in working with vulnerable populations including those who are homeless, have behavioral health concerns or medically fragile
- Outstanding communication skills and ability to maintain relationships with service providers, including hospitals, health care institutions and those who provide services to homeless individuals
- Ability and skills necessary to communicate and to maintain relationships with service providers in the community.
- Valid PA Driver’s license.
- Commensurate with education and experience.