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Resident Engagement Supervisor

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Published 22 days ago

DEPARTMENT: HRA/Community Programs           

REPORTS TO: Resident Engagement Asst Prgm Director

JOB SUMMARY:  Reporting to the Assistant Program Director, the Resident Engagement Supervisor will act as a direct supervisor to program Advocates and provide direct intervention when complications arise. In coordination with other SHF staff, the Resident Engagement Supervisor will ensure staff are meeting the needs of each family, identifying possible barriers to permanency, and securing the resources necessary to promote stability.


Job Duties include but not limited to:

·      Provides supervision to Resident Engagement Advocates.

·      Meets with staff regularly to ensure effective service provision.

·      Monitor data entry to ensure timely submission of notes, goals, intakes, assessments, referrals, etc.

·      Identify service needs and appropriate intervention(s) to assist the families with desired outcome.

·      Provide direct supportive counseling, advocacy and/or outreach services to families as needed.

·      Identify information, referral sources, community partners, and other relevant parties for Resident Engagement program.

·      Familiarity with entitlements, housing programs, and other benefits available.

·      Serves as a liaison with property manager and various social service agencies.

·      Advocates for and assists families in the negotiation of the service delivery system, to ensure receipt of entitlements and maintenance of permanent housing.

·      Participates in weekly staff meeting and client conferences as needed.

·      Perform other duties as reasonably requested.

QUALIFICATIONS & EXPERIENCE:

·       LMSW or MSW preferred, or master’s degree in related discipline.

·       At least 3 years of experience working with homeless/formerly homeless families.

·      Extensive knowledge of various city social service agencies and community-based organizations related to housing and homelessness.

·      Bilingual a plus but not a requirement

·      Ability to work Monday through Friday, 9am- 5pm, with an unpaid hour for lunch.

·      Ability to relate to persons of diverse backgrounds.

·      Commitment to providing affordable housing for low-to-moderate income population.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

·      The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.

·      The ability to frequently sit and reach with hands and arms.

·      The ability to occasionally lift and/or move up to 20 pounds.

 

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

·      Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.

·      The noise level in the work environment is usually moderate.

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

 

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.

 

Settlement Housing Fund, Inc. is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of you as an employee. You may be asked to perform other duties as required. 

DEPARTMENT: HRA/Community Programs           

REPORTS TO: Resident Engagement Asst Prgm Director

JOB SUMMARY:  Reporting to the Assistant Program Director, the Resident Engagement Supervisor will act as a direct supervisor to program Advocates and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    Master's Degree Required
  • Professional Level
    Professional

Location

On-site
New York, NY, USA

How to Apply

Apply with cover letter and resume w/subject "Resident Engagement Supervisor".

Apply with cover letter and resume w/subject "Resident Engagement Supervisor".

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