Through progressive leadership and a client focused approach the Admissions Supervisor sets the tone for Admissions Staff in providing services to our clients who are often experiencing pet care crises and need a safe space and empathetic ear with whom they can explore their options.
A key figure in ACC’s goal to keep pets at home with their families, the Admissions Department is tasked with the complex job of interacting with clients in challenging, sometimes emergent situations and connecting them to resources that prevent unnecessary relinquishment of their pets to the shelter. The team will interact with pet owners who may be considering surrender of their pets due to pet illness or injury, behavioral challenges, ability to provide general care, and more, often due to a simple lack of access to resources.
He or she must be an equal parts multi-tasking and time management pro, mediator, and negotiator while always working to achieve strategic goals as outlined by the organization.
Staff Development/Supervision (60%)
Programmatic Development (10%)
Must possess excellent customer service, people and organizational skills. Must be able to communication well both verbally and in writing. Computer literacy in Microsoft Office Word, Outlook and Excel. Animal computer software experience preferred. Reliability, high level of integrity, professionalism and punctuality. Valid and current NYS Driver's License.
Education and Work Experience
College degree preferred, High School diploma required... Minimum of two years management/supervisory experience, or suitable related experience in customer service. Prefer some experience working with animals in a shelter, kennel or veterinary hospital. Preferred experience in crisis management, social work, or counseling environment.
Position requires local travel among ACC locations throughout the five boroughs. Candidate must have ability to work in an animal facility where euthanasia is performed. Ability to remain calm, assertive, and professional in stressful situations is required. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.
Reports To: Director of Admissions and Client Care.
Overtime: This is a non-union position and is eligible for overtime.
Through progressive leadership and a client focused approach the Admissions Supervisor sets the tone for Admissions Staff in providing services to our clients who are often experiencing pet care crises and need a safe space and…