Family Services Manager

Job Type

Full Time




1120 East Nasa Parkway
Suite 420
United States


Family Services Manager 

Bay Area Habitat for Humanity - Houston, Inc. 

Position Overview The Family Services Manager is responsible for ensuring a successful transition to home ownership for Bay Area Habitat for Humanity (BAHFH) home buyers. With the assistance of volunteer committees, the Family Services Manager will direct key aspects of the home ownership program, including homeowner selection, homeowner support, home buyer education, mortgage origination and servicing, and delinquency management. The Family Services Manager will also oversee compliance with federal lending laws and regulation related to mortgage lending.


Family Selection:

  • Develop, coordinate and oversee all homeowner recruitment processes to ensure the homeowner candidate pool matches the affiliate’s plan.
  • Develop relationships with community, faith-based and social organizations.
  • Monitor family selection committee’s compliance with housing and lending laws.
  • Provide support, training and guidance to the Family Selection Committee, which includes but is not limited to, board presentations and home visits.
  • Review and oversee letter of interest and application prior to being forwarded to Family Selection Committee.
  • Keep track of documentation and ensure candidates are notified of their status (declined or acceptance) within required time frames.
  • Meet with candidate to review credit report, including advising denied families as to steps should be taken to strengthen their chance of being accepted in the homeowner program in the future.

Loan Origination & Closing:

  • Liaise with mortgage servicing company and Title Company to complete loan application and closing on a timely fashion.
  • Request house appraisal and work with homeowner for the selection, approval, and purchase of homeowners’ insurance.
  • Research, apply and obtain down payment assistance and related grants.
  • Complete homeowner application for bootstrap and FHLB.
  • Responsible for assuring those homeowners are fully prepared for closing.
  • Attend closings along with the Executive Director and board signing officer.
  • Maintain keystone (family database) and mortgage filing up to date.

Family Support:

  • Inform families of opportunities to earn sweat equity hours and effectively track completion to ensure families are accumulating hours as required; provide and display sweat equity reports.
  • Provide program development and training for family support/self-sufficiency, including the areas of home maintenance, payment timelines, family financial management, budgeting and homeowner mutual support.
  • Implement delinquency/collection follow-up calls, mailings, home visits, and financial reassessment for families that are in default with their mortgages.
  • Implement and maintain case management program for financial counseling, which includes regularly scheduled face-to-face meetings with families.
  • Communicate and collaborate with other staff regarding issues homeowners raise with Habitat, including construction, home repair, financial and sweat-equity problems. All discussions and meetings with homeowner and candidates will be documented in the files with copies to the family.
  • Encourage and facilitate homeowners’ involvement in Habitat’s special events, conferences, dedications and any other events that allow for them to spread the mission of Habitat for Humanity.
  • Maintain homeowner files and correspondence files up to date, including documentation of contact related to collections, construction problems and conflicts with neighbors, etc.

Miscellaneous Duties

  • Write family bio and organize meet the family events.
  • Conduct meetings with families throughout process to maintain communication and ensure effective progress towards home ownership.
  • Support special events organizing: wall-raising and home dedications.
  • Update family photo albums
  • Research and develop policies as needed to comply with Habitat for Humanity International standards and directives.
  • Prepare a budget to accomplish the Family Service Plan and manage the activities consistent with the Budget.
  • Provide required monthly, quarterly and annual reports regarding mortgage delinquency, family selection, and sweat equity.
  • Recruit, organize, train, and retain volunteers for the Family Support Committee
  • Assist with volunteer sign in at construction sites.
  • Other duties as assigned.

Skills and Qualifications:

  • Commitment to Habitat mission and ability to work with people of all races, faiths and backgrounds.
  • College Degree and two year experience with human services or four year experience with mortgage origination.
  • Basic mathematical aptitude to calculate building measurements, quantities, etc.
  • Flexibility regarding work assignments and work hours. Position requires availability to work on Saturdays, occasional evenings or other abnormal hours as necessary.
  • Computer literacy and public speaking experience a must.
  • Proficient in Spanish is an asset but not required.

Please include cover letter, 5 professional references, and resume when applying for this position. Thank you.

Job Type: Full-time

Required education:

  • Bachelor's

Required experience:

  • human services: 2 years
  • mortgage origination: 2 years

Level of Language Proficiency

  • Proficient in Spanish is an asset but not required.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Include cover letter, resume, and five professional references.