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Program Evaluation and Systems Manager

The Lesbian, Gay, Bisexual & Transgender Community Center


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Published 19 days ago

Reports to: Chief Operating Officer

Classification: Full-Time | Exempt

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 10:00 a.m. to 6:00 p.m.; flexibility required.

Summary: The Program Evaluation and Systems Manager is responsible for overseeing the software systems our programs use, strengthening data driven decisions-making throughout staff, designing evaluation efforts, and providing analytical insight for all Center programs.

Essential Duties and Responsibilities:

  • Manage all systems and processes to deliver our programs.
  • Customize our case management software (Exponent Case Management within Salesforce) and other connected program systems.
  • Lead evaluation at the program and organizational level that supports The Center’s mission and organizational goals.
  • Use qualitative and quantitative data to monitor progress, identify trends, and derive insights about the organization’s performance.
  • Conduct ongoing assessment of staff needs to better run our programs and understand their impact.
  • Prioritize projects and provide project management leadership to improve and enhance our case management software and other program systems.
  • Produce regular reports and/or dashboards to facilitate data-driven inquiry.
  • Manage consultant relationships for case management software and our other program systems.
  • Facilitate analysis of data to strengthen service provision and outcomes.
  • Analyze data for local, foundation, and government grants.
  • Lead quality assurance testing in our systems and ensure quality data for our programs.
  • Provide user support across client-serving platforms.
  • Ensure that the reports, analytical insights, and other data & evaluation resources are communicated across the organization.

Position Requirements:

  • Three (3) to five (5) years of experience in data management, analysis and evaluation preferred.
  • Experience working with Salesforce required; Exponent Case Management experience preferred.
  • Experience and skills in other database applications, electronic health records, SPSS or other statistical tools and case management or health applications a plus.
  • Certified Salesforce Administrators are encouraged to apply
  • Experience setting up data collection systems and processes to facilitate decision-making.
  • Strong quantitative and qualitative analysis skills, with an expertise in evaluation methodologies used in social policy research and program evaluation.
  • Associate or Bachelor’s Degree in a human service evaluation or related field preferred or equivalent, transferable life/professional experience.
  • Attention to detail and ability to validate and reconcile data collected from multiple sources.
  • Proven ability to take initiative, set priorities, meet deadlines, and manage multiple work streams.
  • Extremely strong verbal, written, and presentation skills.
  • Excellent interpersonal skills and ability to work with a wide range of personalities.
  • Strong commitment to inclusive, multicultural programming; prior experience working with diverse communities.
  • Flexible, creative, assertive, self-starter a must.
  • A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

The Center is an Equal Opportunity Employer.

Reports to: Chief Operating Officer

Classification: Full-Time | Exempt

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 10:00 a.m. to 6:00 p.m.; flexibility required…

Details at a glance

  • On-site Location
  • Full Time Schedule

Location

208 West 13th Street, New York, NY 10011

How to Apply

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