The Chesapeake Bay Foundation seeks an Applications manager to be based at its Philip Merrill Environmental Center headquarters located in Annapolis, MD.
THE CHESAPEAKE BAY FOUNDATION
Established over 50 years ago, the Chesapeake Bay Foundation (CBF) is the nation’s leading conservation organization dedicated solely to restoring and protecting the Chesapeake Bay, our nation’s largest estuary. With over 240,000 members, an annual operating budget of $26 million, and a $55 million endowment, CBF’s 190 full time staff work in offices in Annapolis and Easton, MD; Richmond and Virginia Beach, VA; Harrisburg, PA; Washington, DC; and in 15 field education program locations across the Bay watershed.
CBF's headquarters - the Philip Merrill Environmental Center – in Annapolis is the world’s first USGBC LEED platinum building. In 2014, CBF opened the Brock Environmental Center in Virginia Beach; the Brock Center is the tenth certified Living Building and one of the most energy efficient, environmentally smart buildings in the world.
CONTEXT OF THE POSITION
The Applications Manager coordinates the administration and integration of all applications within the organization, including but not limited to Fundraising, Grassroots, Education, HR, Finance, and Web-based application. Chairs steering committee to work with all CBF staff to determine their data and business process needs and helps address those needs through technology. Administers CBF’s enterprise CRM system (Salesforce), performing all required support and maintenance to ensure staff have access to and the ability to use the system. Provides support to all CBF reporting platforms including the creation of new reports and dashboards.
Essential functions include:
1. Perform basic administration of all CBF applications.
a. Perform end-user application support and maintenance.
b. Stays updated on upgrades to enterprise CRM system (Salesforce) and performs upgrades to in-house databases.
c. Conduct file transfers, imports, and exports.
d. Troubleshoot database problems and integrations.
e. Ensures data is kept updated and clean through a variety of methods including validations, automations, and data appends.
2. Establish application policies and procedures; audits systems.
a. Develops import and export routines.
b. Maintains user access security within applications
c. Document SOP, database systems, and administrative tasks.
d. Performs audits on systems to ensure policies and procedures are being consistently followed.
e. Design strategies for maximizing application effectiveness and use by the organization; coordinate these with other CBF staff.
f. Conduct strategic planning relating to database structure and design for future use of the database systems by CBF.
3. Establish and execute integrations, upgrades, and migrations of databases.
a. Establish goals and objectives in consultation with other departments.
b. Design plans for the integration of databases and maintain current integrations designed in Jitterbit, Salesforce Data Loader, and other tools.
c. Plans for improvements and upgrades for current database systems. Suggests new technology that can benefit staff in their use of the current database systems.
d. Coordinate scheduling of upgrades and maintenance in harmony with daily tasks of other departments.
e. Provides project management support on application upgrades, conversions, and new system deployments.
a. Works with Human Resources and the Director of Information Technology to establish staff training programs for key applications.
b. Conducts staff training sessions on a regular basis both in person and via web sessions.
c. Identifies specific training gaps and conducts one on one training sessions
5. Supervises the Outreach Database Specialist
a. Sets work plan goals and objectives
b. Provides on-going performance feedback and formalized annual feedback.
c. Provides guidance and feedback on projects, initiatives and oversees daily duties and functions.
PROFESSIONAL EXPERIENCE AND QUALIFICATIONS
Bachelor’s degree in computer science and three years’ experience in managing a portfolio of enterprise applications; or the equivalent. In-depth knowledge of Salesforce administration, Jitterbit, SQL, and other cloud based database systems and a strong reporting and analysis background. Knowledge of nonprofit business process, experience using Blackbaud’s Luminate CRM and Luminate Online as well as Salesforce Administrator Certification a plus. Uses specialized publications to keep abreast of new technology developments, as well as changes to and advancements/upgrades in existing technology.
Minimum Education Required
How To Apply
To apply, please send cover letter, resume, and salary history and requirements no later than April 13, 2018.
Chesapeake Bay Foundation
CBF offers a comprehensive benefits package to include: 20 vacation days, 10 sick days, health, vision, dental, life insurance, and a tax deferred retirement plan. The Chesapeake Bay Foundation is an Equal Opportunity Employer.