200 West 8th Street
The Visitor Services Associate reports to the Executive Director of The Gaylord Building and serves as an informed and friendly ambassador for the site and the National Trust for Historic Preservation. The Associate will convey the mission of the site and provide information to individuals and groups about current initiatives, upcoming programs, and events. The Associate is charged with assisting in all regular activities of the historic site for part-time hours and must have the ability to work Saturdays and Sundays from 11:00 a.m. until 4:00 p.m. along with the additional availability for one weekday (approx. 11:00 a.m – 5:00 p.m.) Flexibility for occasional other days/evening/weekend hours a plus.
- Open and close public spaces in non-leased areas of the historic site;
- Welcome visitors entering the historic site and establish a positive, friendly, and helpful atmosphere;
- Provide visitors with information about The Gaylord Building, its history, current exhibits, and public activities, as well as information about the National Trust for Historic Preservation, and direct visitors to various public areas of the historic site;
- Provide visitors with information about Lockport attractions and tourism-related locations within the I&M Canal National Heritage Corridor;
- Answer telephone calls, providing site information as requested or taking messages for other site staff;
- Maintain daily attendance logs and other demographic records;
- Maintain literature racks in a neat and orderly manner
- Assist in monitoring security of building, exhibits and grounds and visitor safety, responding calmly and professionally to emergencies and promptly notifying supervisor of incidents or unsafe conditions.
- Perform custodial services in non-leased areas of the historic site as needed; and
- Assist with other historic site activities and services, as determined by the Executive Director.
- One or more years experience in a multi-tasking, customer service oriented environment. Previous experience in a museum, gallery, hospitality/tourism or retail setting a plus. Knowledge of and enthusiasm for history, architecture or other cultural topics related to the site preferred.
- Basic problem solving skills, including issue identification and prioritization.
- Strong organizational skills and attention to detail, with ability to adapt and be flexible in a dynamic work environment.
- Effective and engaging interpersonal skills. Strong communication skills, with ability to speak and read English fluently. Bi-lingual fluency (in English and Spanish or other language) a plus.
- Demonstrated ability to engage effectively with culturally diverse audiences, and visitors of varying age.
- Trustworthy, dependable, team player, with friendly, positive attitude and good sense of tact & decorum.
- A proficiency with Microsoft operating systems, including Word and Excel; and
- Must be at least 18 years of age, with professional business appearance;
- At least a High School Diploma or Equivalency required;
- Reliable transportation and ability to work Saturdays & Sundays 11am-4pm required; additional availability for Fridays 11am-5pm preferred, and flexibility for occasional other days a plus.
- Minimum physical requirements include but are not limited to: Ability to stand for periods up to 30 minutes; climb stairs; lift and carry loads of up to 20 pounds on a frequent basis and occasionally more.
Please email cover letter and resume to 833296-CSfirstname.lastname@example.org
ABOUT THE GAYLORD BUILDING
More than 170 years ago, the creation of the Illinois & Michigan Canal was one of the great enterprises of the 19th century. The Gaylord Building, located in downtown Lockport, Illinois, played a vital role in the construction of this final link in America’s great water highway system. In 1838, this handsome canal-side building was made of local limestone that was unearthed while digging the canal. Its many tenants and uses across its history exemplify the canal’s commercial success as the key to mastery of the American mid-continent. The Gaylord Building originally stored canal construction materials and later housed a variety of commercial ventures. In the mid-1970’s it became vacant and fell into disrepair. Between 1983 and 1987, however, the building was restored, and today it is a national example of adaptive re-use serving as a gateway to the nation’s first heritage corridor, the I&M Canal National Heritage Corridor. Guests can explore the history of the region in the exhibition galleries, and dine in the renowned Public Landing Restaurant.
Minimum Education Required