Operations Manager

Job Type

Full Time




33 W Monroe St.
Suite 1200
United States



Maximizes the effectiveness, responsiveness, functionality and accuracy of the Ounce Institute’s Operations Team. Oversees special projects related to technical assistance and training within the Ounce Institute.

Essential Job Duties

●   Manages the daily and long-term training functions for the training institute; provide oversight of training calendars, schedules, and logistics.

●   Manages and develops public and privately funded annual and quarterly reports, consultant contracts, and vendor agreements.

●   Coordinates long and short term state funded projects from inception to completion using project management strategies and tools.

●   Ensures that the quality of training logistics, project timelines and efficiency requirements are met on all projects.

●   Oversees development and production of publications, newsletters, calendars, and other marketing tools related to professional development and training.

●   Manages the workflow of multiple projects to ensure timeliness and quality of work. 

●   Produces project KPI’s for key stakeholders.

●   Ensures and improves the efficiency and quality of all procedures, processes, and supports across the OI division.

●   Ensures adequate staff capacity for the completion of work related to all division projects, events and operational needs. 

●   Actively participates in leadership functions across the organization; manage effective communication flow among various internal departments and external stakeholders.

●   Provides leadership, coaching, and professional development for supporting staff.

●   Performs other job related duties as requested.

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

●      Bachelor's Degree in Social Services, Early Childhood, Business, Public Health, Organizational Management, Liberal Arts, or related field.

●      Minimum three years related experience. Project Management course work or certification completion.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

●      Ability to monitor, analyze, consult, and report on program performance.

●      Process, protect and exercise discretion in handling confidential information and materials in a professional manner.

●      Ability to work in diverse communities.

●      Strong communication (both verbal and written), organizational, time management, analytical, interpersonal, and problem solving skills. Ability to work as a team member and a leader, integrating feedback from a variety of sources into project outcomes.

●      Must be a licensed driver and have ongoing access to an insured vehicle.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

●      General office conditions. Exposed to moderate noise levels.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

●      Regularly required to sit and work on a computer; must have clarity of vision at 20 inches or less and be able to judge distance and space relationships as well as identify and distinguish colors.

●      Must be able to have repetitive wrist, hand and/or finger movement and precise hand-eye coordination.

●      Frequently required to talk and hear.

●      Must have clarity of vision at 20 feet or more.

●      Must be able to lift up to 10 pounds.

●      Regular attendance is a necessary and essential function.

Professional Level


Minimum Education Required

4-year degree