Relief Residential Asst./Hotline Counselor

Job Type

Part Time


Details: $12.74 per hour




El Cajon
United States


Position Title:   Relief Residential Asst./Hotline Counselor          Dept: Housing & Advocacy Services

Reports To:        Residential & Hotline Services Manager               Wages: $12.74/hour starting     

Status:                Non-exempt                                                                   Category: Part-time       

Location:             Project Safehouse Shelter                                         Hrs/Schedule: Weekends+ Overnight, Relief as Needed

<img src="//:0" height="2" width="660">

CCS Summary: Since 1969, Center for Community Solutions (CCS) has been creating safe and healthy communities with a core emphasis on the prevention and intervention of sexual assault and relationship violence. Our mission is to end relationship and sexual violence by being a catalyst for caring communities and social justice. CCS is an equal opportunity employer that strives to create an inclusive environment and a diverse workforce from all backgrounds, abilities, and cultures.

Position Summary: Responsible for supporting the emergency shelter program at Project Safehouse during weekends, night shifts, and/or holidays, with a focus on safety and the basic operations of the facility and program. Responsible for providing screenings with use of Efforts to Outcome (ETO) data management system and referrals to all callers, as well as full shelter screenings, intakes, and basic orientations on an emergency basis. Provide crisis intervention for callers and conflict resolution for shelter residents when necessary. Support shelter staff with basic administration and maintenance. Answer calls from the Countywide Sexual Assault and Domestic Violence Hotline that are transferred to the shelter after business hours.

Essential Job Functions:

 Direct Service/Advocacy

·        Support residential program in providing seamless 24-hour services during non-peak hours at PSH, by: a) responding to all phone calls, b) providing basic crisis intervention to all callers, c) using ETO to do initial screening of clients over the phone and determine the immediacy of their needs, and

d) providing all callers with referrals. In case of emergencies, provide full screening, accept new clients and carry out a basic orientation to the shelter for new clients.

·        At the direction of the Program Manager, assist Family Advocates in caring for the basic needs of the shelter residents by following through with arrangement for their transportation, food, clothing and medical needs (e.g. distributing diapers, allowing clients access to their medication, etc.).

·        Carry out walk-through of the facility, during the beginning and end of the shift, with a focus on the general safety, cleanliness and well-being of the clients and facility. Address pressing safety and health concerns; document all other concerns for follow-up by appropriate staff.

·        In emergency situations, provide crisis intervention, conflict resolution and related support services to shelter clients.

·        Respond to Domestic Violence/Sexual Assault/Elder Abuse Hotline calls forwarded to the shelter after business hours. Interventions include: crisis counseling, providing information and referrals for victims of domestic violence, sexual assault and/or elder abuse; answering requests from law enforcement and medical providers; and responding to requests from the Countywide Sexual Assault Response Team (SART) for emergency advocacy services according to protocol.


 Upholding Program Standards

·        Promote the safety and well-being of shelter residents by modeling and encouraging healthy communication, safety-focused decision-making, and acceptance of diversity.

·        Meet agency standards in regards to professionalism, safety and service delivery when interacting with clients, community members, agency staff and the general public.

·        Serve as a contributing member of the Residential Services Team by participating in bimonthly meetings with supervisor, staff meetings, as well as trainings and development opportunities.

·        Attend monthly Hotline and Shelter staff meetings and trainings as scheduled by Program Manager.

·        Complete minimum of 10 hours ongoing training annually to maintain Crisis Counselor status.

·        Provide effective domestic violence/sexual assault hotline services, answering calls within 60 seconds.

·        Work as a team with all other CCS departments to provide comprehensive client services when needed. Participate in cross training and team collaboration efforts as necessary.

·        Work minimum of one holiday per six-month period (January – June or July – December).

·        Accept opportunities to work and maintain skill level by not declining three (3) offers to work in a row.

·        Provide mandatory response within 30 minutes of request to cover a shift.

·        Attend a minimum of one (1) ongoing training per quarter.

·        Meet once per quarter with supervisor.

·        Attend a minimum of one (1) staff meeting per quarter.


 Administrative Responsibilities

·        Accurately and thoroughly document contact with shelter residents and hotline callers, as indicated by Program Manager.

·        Maintain client confidentiality by protecting client information and ensuring that appropriate paperwork is understood and completed by clients (e.g. consent for services forms and release of information forms when collaborating with other programs/entities). Adhere to agency policies and protocols related to the security of electronic client service records.

  • Accurately document hours worked using designated timekeeping systems and submit timesheets and personnel paperwork according to agency standards and due dates.

·        Provide basic administrative and facility support to the shelter, such as photocopying materials, as assigned by Program Manager.

Secondary Responsibilities:

·        Carry out light housekeeping duties to assist with the upkeep of the shelter facility, as instructed by the Residential Services Manager.

  • Carry out other duties as necessary to ensure organizational success. All CCS staff members are encouraged to be flexible and responsive to changes in scope of duties.

<img src="//:0" height="2" width="665">

Essential Job Requirements:


·        College-level coursework in psychology, social science, or related field, or equivalent combination of education and experience.


·        Two years’ experience in the social service field or equivalent combination of education and experience.

·        Experience in the field of family violence intervention and/or crisis intervention required.


·        Excellent interpersonal communication, conflict resolution, and problem-solving skills.

·        Demonstrated knowledge of domestic violence and sexual assault issues and prevention and intervention strategies.

·        Computer competence in Microsoft Office, internet research, and ETO data entry.

·        Ability to work well with law enforcement.

·        Must demonstrate an acceptance and respect for cultural diversity in all its forms, including ethnicity, sexual orientation, abilities, and religious backgrounds.

·        Following the successful completion of the CCS’ California State-approved 65-hour Domestic Violence and Sexual Assault Crisis Intervention Training, complete a minimum of 12 hours of ongoing training per year as required by CalOES for staff that provide direct client services.


·        Bilingual (Spanish/English) oral and written language skills strongly preferred.


·        Commitment to CCS’ mission, vision, and values.

·        Capacity to balance and provide self-care while meeting the demands of a crisis-focused position.


·        Live Scan criminal background clearance.

·        Proof of a TB test showing individual is negative for infectious tuberculosis


·        Work is typically performed in a residential housing facility.

·        Must be willing to transport clients in personal vehicle.

·        Must be able to lift and carry 20 pounds.

·        Ability to sit for prolonged periods.

·        Ability to work in domestic violence, sexual assault and stalking fields, which at times inherently create safety concerns.

·        Availability for holiday, evening, and/or weekend hours.

Level of Language Proficiency

·        Bilingual (Spanish/English) oral and written language skills strongly preferred.

Professional Level

None specified

Minimum Education Required


How To Apply

Email cover letter and resume to Jacquelyn Hinek, Residential & Hotline Services Manager, at