Case Manager Supervisor - The Brook

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.  

The Cooper Gardens Supportive Housing Program has an opportunity for a Case Manager Supervisor to join an established clinical team.

RESPONSIBILITIES 

• Supervise case work staff through weekly individual and monthly group meetings.
• Review case records and reports at least monthly.
• Direct staff interventions in difficult or crisis situations.
• Maintain and monitor program variance reports to ensure statistical goals are being met.
• Monitor program for quality assurance and contract compliance.
• Provide each staff member with a monthly progress report and yearly performance appraisals.
• Assist in the development and implementation of services for clients.
• Maintain a case load and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
• Interview and recommend new staff for hire.
• Submit reports to supervisor monthly, or more frequently as required.
• Represent the agency at meetings and Events.
• Act as a liaison between BronxWorks and other CBO’s, the area community district, and government agencies.
• Perform additional duties as assigned by manager.

 QUALIFICATIONS 

• A master’s degree in social work or in a related field of study, or a bachelor’s degree with three to five years’ experience providing case management services.
• Prior supervisory experience working in a social service agency preferred.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.