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Consumer Quality Team (CQT) Interviewer

Posted by
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Published 7 days ago

Job Purpose

Responsible for conducting site visits to behavioral health facilities across Maryland, conducting interviews with mental health consumers and producing accurate reports. Completes special projects as needed.

Duties and Responsibilities

  • Conducts site visits to public mental health facilities around the State of Maryland, driving to sites and staying overnight as needed, and interviews consumers using these services
  • Writes, reviews and edits Site Visit Reports, ensuring reports are complete, clear and accurate
  • Attends meetings with providers and funders
  • Completes special projects including but not limited to: data and file management, training, and community outreach
  • Handles telephone calls from people with lived experiences and the community, and documents them using the appropriate form
  • Other duties as assigned

Qualifications

  • Must be a self-identified behavioral health consumer or family member
  • Support the values of consumer self-determination and recovery and the involvement of consumers in service monitoring and quality oversight
  • Self-motivated individual who displays initiative, good judgment and effective problem-solving skills
  • Able to work a varying weekly schedule with frequent statewide travel, including overnights
  • Flexible and able to adapt to changes as the program develops and grows
  • Excellent oral and written communication skills. Good organizational and time-management skills
  • Ability to manage multiple projects simultaneously while maintaining attention to detail
  • Demonstrate strong interpersonal skills and ability to work with diverse groups of individuals
  • Work effectively in a team environment as well as independently with limited supervision
  • Maintain strict confidentiality
  • Must have a valid driver’s license, a clean driving record and a personal vehicle for use in making site visits
  • Must submit to a background check
  • General office skills and computer proficiency, including facility with Windows XP, MS Office Suite, Adobe Acrobat

Position Classification

Full time (35 hours per week), non-exempt and benefits. Benefits include vacation, sick, personal, and holidays, life insurance, short-term and long-term disability, 403(b) retirement plan, medical, dental and vision insurance, and health savings account.

General Conditions

  • Monday through Friday, varying schedule. Evenings, including overnight work
  • Prolonged periods sitting at a desk and working on a computer
  • Reliable transportation
  • Mileage reimbursement
  • Must be able to lift-up to 25 pounds at times
  • Attend trainings, as required
  • Weekly debrief meetings

Travel Requirement

Ability to travel throughout the State of Maryland

Flexible Work Arrangement

Position is FWA eligible and candidates should be prepared to work in the office location for this position as necessary.

Location

State of Maryland

How to Apply

Send a cover letter noting your interest with salary requirements and resume to jobs@mhamd.org

All applicants must state that they are a behavioral health consumer or a close family member is a consumer in their cover letter for consideration.

MHAMD is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Job Purpose

Responsible for conducting site visits to behavioral health facilities across Maryland, conducting interviews with mental health consumers and producing accurate reports. Completes special projects as needed.

Duties and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    High School Diploma Required

Benefits

Full Time (35 hours per week), non-exempt and benefits. Benefits include vacation, sick, personal, and holidays, life insurance, short-term and long-term disability, 403(b) retirement plan, medical, dental and vision insurance, and health savings account.

Full Time (35 hours per week), non-exempt and benefits. Benefits include vacation, sick, personal, and holidays, life insurance, short-term and long-term disability, 403(b) retirement…

Location

Temporarily Remote
Work must be performed in or near Lutherville, MD
Associated Location
1301 York Rd, Lutherville, MD 21093, United States
Suite 505

How to Apply

Send a cover letter noting your interest with salary requirements and resume to jobs@mhamd.org

Also, all applicants must state that are a behavioral health consumer or have a close family member that is a consumer in their cover letter for consideration.

MHAMD is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Send a cover letter noting your interest with salary requirements and resume to jobs@mhamd.org

Also, all applicants must state that are a behavioral health consumer or have a close…

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