Community Cares Coordinator

Job Type

Full Time

Published

10/12/2018

Address

201 Alabama Street
San Francisco
California
94103
United States

Description

Summary:

The Community Cares Coordinator is responsible for supporting the SF SPCA community medicine programs and vision of ending animal abandonment by working within targeted high-need communities to ensure that people are kept with their pets. The Community Cares Coordinator has the skills to work successfully with a diverse urban population, develop and foster relationships with community/faith and other outreach programs; and the technical skills to provide basic medical care including: administering vaccines, restraining dogs and cats, and providing basic animal husbandry and medical care.

The Community Cares Coordinator is an organized, enthusiastic team member, who is collaborative, analytic and flexible. The Coordinator is also passionate about improving community access to affordable veterinary care. This position is responsible for coordinating two key aspects of the Community Cares Program: the Mobile Vaccine Clinics (within the community and at Navigation Centers), and the Community Cats TNR (trap/neuter/return) program. The Community Cares Coordinator works closely with Community Medicine Program Manager, Community Medicine Nursing Manager and the Director of Community Medicine to ensure effective and smooth implementation of all Community Cares Program work. This includes coordination of Community Medicine volunteers; service to clients; collaboration and communication with external and internal partners (other departments, community organizations and animal welfare organizations); outreach to underserved communities; and partnership on all Community Medicine program activity.

Essential Duties and Functions:

Mobile vaccine clinics:

  • Coordinate planning and organization [BB1] of mobile vaccine clinics and outreach events, in partnership with the other Coordinator, Community Medicine Program Manager and Nursing Care Manager
  • Track client demographic data and pets served in Salesforce and Infinity
  • Oversee a team of 40 regular volunteers and provide on-site supervision for volunteers and other medical staff.
  • Oversee all clinic inventory and medical supplies; ensure all inventory is up to date, restocked as necessary and in good working order. Responsible for timely entry of all clinic medical records and invoices in Infinity, and ensuring spay/neuter follow-up appointments are booked with clients.
  • Under the supervision of a veterinarian, provide direct medical support to clients including: staffing medical table, restraining dogs and cats with questionable temperaments, vaccinating, de-worming, applying flea treatments and recognizing signs of basic canine/feline diseases.
  • Oversee and participate in the set up and break down of mobile clinics
  • Drive the SF SPCA Sprinter van to and from the clinics and transport client-owned animals to and from spay/neuter appointments as needed

Community cats:

  • Work with volunteers and staff to coordinate trapping and transport of community cats for TNR services
  • Partner with Shelter Medicine and SF Animal Care and Control (ACC) to facilitate intake of nursing moms and underage kittens by vaccinating, sexing and recognizing obvious signs of disease
  • On surgery days, coordinate intake of community cats, complete paperwork, report veterinarians’ findings and recommendations to caretakers, coordinate end of day pick up
  • Provide basic husbandry for cats who stay overnight
  • Partner with ACC to coordinate responses to public inquires about community cats

Community outreach:

  • Represent the SF SPCA externally; clearly communicate the SF SPCA’s Vision 2020 and Community Cares Program contributions and strategy.
  • Attend community outreach events in targeted neighborhoods including health fairs, Sunday Streets and other local events as needed
  • Plan and present classes in local libraries and community centers to promote responsible pet ownership and animal care and promote the human-animal bond
  • Develop and maintain relationships with established community service organizations and individual community residents
  • Maintain relationships with external community partners including (but not limited to) San Francisco Animal Care and Control (ACC), SF Department of Homelessness and Supportive Housing, management of various Navigation Centers, and mobile clinic hosts

Customer Service

  • Provide courteous, accurate and informative customer service for clients, volunteers, and staff while actively promoting our mission, values, programs and events
  • Follow up on and resolve client and public complaints and questions
  • Promote donation and giving opportunities as appropriate
  • Practice and encourage the humane treatment of animals

Volunteers

  • Oversee recruitment and training of CCP volunteers, in coordination with Community Medicine Program Manager and Volunteer Services
  • Work cooperatively with volunteers and recognize the talent and commitment they bring
  • Coordinate projects for volunteers based on need

Safety

  • Ensure a safe work environment; follow all safety guidelines and model safe practices
  • Take immediate action to address safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols. Participate in keeping the SF SPCA campus clean and well maintained

Diversity and Inclusiveness

  • Work effectively with individuals from diverse communities and cultures
  • Recruit and engage diverse volunteers
  • Promote cultural competency

Open Communication

  • Facilitate open, direct communication
  • Embrace and promote the BLISS direct communication program

Physical Requirements and Work Environment:

  • Work is performed in shelter/animal hospital setting and outdoors
  • Regularly sits at a computer station and operates electronic equipment
  • Frequent bending, reaching, kneeling, climbing stairs, walking and standing on feet while performing job functions
  • Exposure to disinfectant solutions when cleaning
  • Occasional lifting of up to 50 pounds with reasonable accommodations
  • Consistent exposure to animals and animal allergens
  • Tetanus and rabies (pre-exposure) inoculations are required or must be waived
  • Available to work mornings, weekends and evenings as needed

Reporting Relationships and Contacts:

  • Reports to Community Medicine Program Manager
  • Regularly collaborates with: Director of Community Medicine, Community Medicine Nursing Care Manager, CSR Supervisor, Development and Marketing teams

Education and Experience:

  • Bachelor’s degree or equivalent experience preferred
  • Bilingual Spanish or Cantonese/Mandarin required
  • Working knowledge of animal welfare and sheltering and prevention strategies
  • Working knowledge of Trap-Neuter-Return (TNR) preferred
  • Background in in social/community services preferred
  • Valid California driver’s license and insurable to operate SF SPCA vehicles requiredd

Knowledge, Skills and Abilities:

  • Commitment to the mission, values, goals, and success of the San Francisco SPCA
  • Proven knowledge and experience in community organizing
  • Familiarity with community development principles and tools to strengthen community participation
  • Ability to understand a community’s culture, identify opportunities and respond positively to challenges
  • Experience planning and facilitating meetings, identifying community needs, working with community leaders and volunteers of diverse backgrounds
  • Strong, effective verbal and written communication skills
  • Experience in establishing professional and well organized communication with partner organizations and community leaders
  • Ability to work in a fast-paced work environment, embrace and foster change, problem solve and multi-task
  • Excellent computer proficiency, including Excel, Word, PowerPoint, databases, web
  • Ability to prioritize and manage multiple projects
  • Experience working creatively and successfully with volunteers
  • Strong interpersonal and phone skills required
  • Ability to comfortably speak publicly required


Benefits

The salary for this position depends on the length and breadth of experience. Eligible for full benefits package including: paid time off, holiday pay, medical, dental and vision insurance, life insurance, long-term disability, tax-deferred retirement plan, pre-tax commute expense deductions, pet bereavement leave, discounted veterinary care, employee discount on retail, pet supplies, dog training classes, and humane education.

Level of Language Proficiency

Bilingual Spanish or Cantonese/Mandarin required

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

http://sfspca.atsondemand.com/

IMPORTANT NOTE: All applicants must apply through the following SF SPCA link to be considered for a position http://sfspca.atsondemand.com/. To apply, please select the blue "Apply" button and proceed with the application process.


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