Case Manager/Family Support Mentor

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Published 29 days ago

Intro/Program Description: Goddard Riverside’s Resource Center program is located in Central Harlem. The Resource Center helps low-income individuals and family's access and receive entitlements, benefits, and resources. The Resource Center also offers an array of services including, but not limited to, benefits screening, financial counseling, legal consultation and referrals to support services in the community and city wide.


Purpose of Position:  To screen and assist low-income individuals and families in applying and enrolling in a variety of government benefits as well as making referrals to other support services in the community, as needed.


ScheduleMonday through Friday (Occasional Saturdays) - 9:00am to 5:00 pm (combination of onsite and remote work)


Role, Responsibilities & Essential Duties

Case Management

  • Conduct benefit screenings for low-income individuals and families
  • Assist clients apply for benefits from local, state and federal agencies
  • Interview clients to assess social service needs and make referrals, accordingly, including referrals to in-house, legal counsel and financial counseling as needed
  • Serve as an advocate and a liaison between the clients and community organizations and government agencies
  • Work with clients who are seeking new housing opportunities, helping them fill out housing applications and referring them to the appropriate agencies and organizations
  • Help keep clients in their homes through assistance programs as well as eviction prevention measures
  • Using the 2Gen model, collaborate with families to develop goals and create family service plans to maximize self determination
  • Provide 1-1 mentoring and goal setting specifically around goals related to promoting economic mobility which includes housing, budgeting, career and education, child care, health care, and more
  • Monitor, track, and support clients’ efforts to set and reach milestones and accomplish goals
  • Maintain detailed case notes
  • Assist the team with recruitment, orientation and evaluation of Resident Coaches


Outreach Services

  • Participate in community outreach events to identify and communicate with prospective clients; facilitate presentations to explain services provided at The Resource Center
  • Represent the Resource Center at Community Board meetings, events hosted by our elected officials and local CBO’s activities.


Resource Center Team Member

  • Attend staff meetings, community meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement
  • Work as a member of an active team and respond flexibly to a fluid and evolving program environment
  • Track and provide outcomes for services rendered
  • Assist in maintaining program office space and assist clients who visit the office
  • Collaborate with HCCI to ensure that families have the maximum opportunity benefit from the program's services
  • Attend quarterly meetings with funders to assess program progress


Other duties as required


Qualifications/Educational Requirements

  • Bachelor’s degree in a related field
  • Bilingual English/Spanish strongly preferred
  • Experience working with low-income populations
  • Experience working with families a plus
  • Familiarity with government benefits and safety-net programs is a plus


Skills, Knowledge and Abilities

  • Ability to multi-task & work in a fast-paced environment
  • Strong communication skills
  • Team Player
  • Basic knowledge of focus group facilitation skills
  • Basic knowledge of workforce development, economic literacy, education and career exploration to assist clients in their efforts to become self-sufficient and financially independent


Computer Skills: To perform this job successfully, an individual should be:

  • Proficient in Microsoft Office programs, especially Outlook, Word and Excel
  • Able to use or learn electronic databases such as BDT


Physical Requirements

  • Occasional lifting of up to 30lbs
  • Frequent walking and standing


Work Environment

  • Remote and on-site work
  • Work site is located in Central Harlem on the lower level of a supportive housing residence for adults
  • Seasonal outdoor outreach events

Intro/Program Description: Goddard Riverside’s Resource Center program is located in Central Harlem. The Resource Center helps low-income individuals and family's access and receive entitlements, benefits, and resources. The Resource…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required


Excellent Benefits!

Excellent Benefits!


W 140th St, New York, NY, USA

How to Apply

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