Job

Impact Coordinator

Posted by
Recovery Cafe | Seattle, WA
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Recovery Cafe


New
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Published 14 days ago

Application Deadline

June 14, 2019


ABOUT RECOVERY CAFÉ AND RECOVERY CAFÉ NETWORK

Our Mission: We are a community of individuals who have been traumatized by homelessness, addiction and other mental health challenges coming to know we are loved and that we have gifts to share.

Recovery Café (RC) was founded on the truth that every human being is precious and beloved regardless of past trauma, mental and emotional anguish, addictive behaviors or mistakes made. We provide a beautiful, safe, warm, drug and alcohol free space and loving community to anchor Members (our most closely-supported consumers) in the sustained recovery needed to gain and maintain access to housing, social and health services, healthy relationships, education and employment. Our program is designed to help people maintain recovery, reduce relapse and fulfill their potential.

The Recovery Café Network (RCN) is committed to nurturing groups seeking to start recovery communities based on the Recovery Café model. Through a cohort learning model, groups and organizations are provided mentorship, materials, expertise, and facilitated learning experiences to create a recovery community in their area. The Network is committed to helping those who join the Network be successful in starting their program, building recovery capital in their communities, and offering effective long-term recovery support for years to come.

THE JOB

Database Training, Maintenance and Support

The Impact Coordinator is responsible for ensuring accurate and complete database management for Recovery Café using AGENCY, our database software (www.agency-software.org). This role requires an understanding of how data is used to inform program operations and includes, but is not limited to, responsibility for Member enrollment, survey data administration, data entry and reporting at Seattle locations and collaboration with external database consultants. The Impact Coordinator provides training and on-going support to staff regarding collecting, storing, and using data including reviewing and operationalizing internal processes and protocols for data entry and integrity. To support a deeper understanding of RC programming the Impact Coordinator may be asked to facilitate a weekly support group called a Recovery Circle.

AGENCY Onboarding of RCN sites

The Impact Coordinator will serve as the primary point person for RCN member organizations and, using a train-the-trainer model, ensure accurate AGENCY use. This includes onboarding groups into AGENCY and ensuring the right data is gathered and entered to assist the member organization implement the Recovery Café model. This person will conduct initial and ongoing database training and provide ongoing database support as needed to RCN’s member organizations. This may include training in-person during launch, via phone and video conference, or other methods. The Impact Coordinator is responsible for updating all sites when changes are made to AGENCY.

Evaluating Impact of the Recovery Café Model:

The Impact Coordinator will work with a team to systematically evaluate the impact and effectiveness of the Recovery Café model. This will include working with RCN’s network-wide data collection efforts by RCN surveys and other tools (and how they relate to AGENCY if applicable) to member organizations and training each member organization on how to use them.

This person may adapt data collection requirements, tools, and efforts as needed to best help each RCN member organization track its impact according to RCN goals and standards. They will work with RCN’s Director and Recovery Café’s Director of Programs to ensure that RCN is tracking network-wide data in a way that tells the RC and RCN story including both quantitative and qualitative data. This person will coordinate RCN’s work to gather and consolidate data, ensuring data quality across RCN’s member organization sites. The Impact Coordinator will work closely with RCN member organizations and with a variety of staff at Recovery Café Seattle, as well as any consultants Recovery Café Seattle or the Recovery Café Network may engage.

PRIMARY DUTIES

•        Provide training and on-going support to staff regarding collecting, storing, and using data

•        Review and operationalize internal processes and protocols for data entry and integrity

•        Participate actively in the engagement of RC Seattle Members through administration of the enrollment forms, Member data entry and recovery circle assignment

•        Coordinate the frequency, process, and metrics for routine data collection at RC Seattle and RCN member organizations

•        Prepare regularly scheduled (at least monthly) data reporting as an accuracy check on RC and RCN data entry

•        Using a train-the-trainer model, onboard new RCN Members into AGENCY via in-person, email, telephone and videoconference communication

•        Trouble shoot all AGENCY issues raised by the RC Seattle and RCN team

•        Update as needed training plans related to utilizing AGENCY and data collection with RCN staff (outsourced or in-house) for RCN member organizations, including choosing appropriate training methods and locations

•        Keep abreast of existing data gathering tools and metrics used at each RCN member organization, and coordinate efforts to update and standardize tools to align with RCN’s data needs. Maintain these tools in alignment with RCN’s staff’s needs

•        Provide ongoing support to RCN Emerging and Full Member organizations in aspects of the Recovery Café Model as related to technological platforms that support their implementation and data collection and storage efforts

•        Support the development of survey questions, assessment tools and research methods that further the evidence base for the Recovery Café Model

•        Support proposal development as well as reporting and compliance needs related to donor communications, grant deliverables and other external reporting

•        Identify and understand gaps in data, and work with RC Seattle and the RCN team to address missing information including how to develop, use, and maintain appropriate data collection, storage, and transmission tools

•        Provide recommendations and support for data quality assurance, data presentation, and results reporting

•        Generate data summary reports on RCN member organizations for RCN staff

•        Perform other tasks as needed in support of RC Seattle and RCN


REPORTS TO:          Ruby Takushi, Recovery Café Seattle

DESIRED EDUCATION, EXPERIENCE, & PERSONAL CHARACTERISTICS

Qualified candidates ideally have a Bachelor's degree or equivalent in Public Health, Social Science, Public Policy, Evaluation, or related discipline. Candidate has at least 1-2 years of work experience, one of which must be in a program and/or data coordination role. Experience in a social services or addiction recovery non-profit is preferred. This position requires a fundamental understanding of types of data, data collection mechanisms, data quality assurance, and using data for programmatic decision purposes; as well as demonstrated experience coordinating projects and training people in topics related to data coordination in resource-limited settings. In addition, candidates must have a strong quantitative aptitude and desire to learn new skills, including particular interest in developing skills related to monitoring and evaluation, data visualization, quality control, training, and technological implementation. Knowledge of Salesforce, AGENCY, SQL (Structured Query Language), and/or statistical analysis software is a plus. Candidates must have the ability and willingness to travel to RCN’s member organization sites across the United States (estimated travel 5%).

DESIRED ATTRIBUTES INCLUDE

•        You love databases, data and details but are able to understand and communicate information at a broader level

•        You have experience working in a social services or recovery context, and a strong interest in addiction recovery, homelessness and/or mental health 


•        You demonstrate excellent organizational skills, self-motivation, flexibility, and the ability to work and thrive in a fast-paced, energetic, entrepreneurial environment 


•        You are results-oriented and you place a high value on the quality and accuracy of your work

•        You have a keen intellectual curiosity and ability to create meaning out of data

•        You have strong communication skills and ability to connect with people of various levels in an organization

•        You are a strong communicator who is comfortable using e-mail, video conferencing, and other such methods to collaborate with teams across geographies and time zones

•        You desire to be part of and enjoy working with a team that values authentic relationships and collaboration

•        You are personally motivated by Recovery Café’s mission and goals

ABOUT RECOVERY CAFÉ AND RECOVERY CAFÉ NETWORK

Our Mission: We are a community of individuals who have been traumatized by homelessness, addiction and other mental health challenges coming to know we are loved and that we have gifts to share…

Details at a glance

  • On-site Location
  • Full Time Schedule

Benefits

15 days of paid vacation,

10 days of paid sick time,

6 paid holidays,

health, vision and dental coverage,

life and short and long term disability insurance, an ORCA pass, lunch/dinner on the days the Cafe is open, and

Recovery Cafe will also provide a 1% retirement contribution and up to 2% retirement match annually.


15 days of paid vacation,

10 days of paid sick time,

6 paid holidays,

health, vision and dental coverage,

life and short and long term disability insurance, an ORCA pass, lunch/dinner on…

How To Apply

Please send a cover letter and resume to the attention of Alex Clark.

Please send a cover letter and resume to the attention of Alex Clark.

Location

2022 Boren Avenue, Seattle, WA 98121
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