Volunteer Support Manager, Girl Scout Product Program 9.18

Job Type

Full Time


Minimum: $49,205
Maximum: $49,205



Start Date


Application Deadline



1000 Davis Pl
United States


Girl Scouts of Western Washington. Yep, we do cookies…and so much more to develop girls into leaders.

Do you love building relationships with and supporting volunteers? Do you want to be at the heart of a 100-year old tradition of Girl Scout cookie sales and supporting tomorrow's entrepreneurial leaders by providing the program framework ? Do you love driving around southern Washington state and working as part of a collaborative team? If so, our Product Program Manager position is your dream position!

As a Product Program Manager you'll champion and provide support, training and resources to 20+ key volunteers who run our fall and spring product programs- (hint: think Girl Scout Cookies!). You must love Seattle winters as you'll be travelling regularly throughout your assigned Girl Scouts of Western Washington territory during our intensely busy winter/spring cookie season. Track your mileage as we reimburse for your travel. Your territory spans back-country roads and well-lit highways across counties south of King County to Cowlitz County (except our Peninsula region). Your schedule needs to be flexible to work regular evenings and weekends to meet and train our volunteers during an intensely busy cookie season from January- April. You’ll call our DuPont office home- but will travel for regular meetings with your highly collaborative team at our headquarters in Seattle, or one of our regional offices in Everett, Bremerton or Bellevue. If you have experience with volunteer management, have good conflict resolution skills and are comfortable with debt collecting-- we want to hear from you!

NOTE: Due to the nature of the primary function of this position- supporting our Product Program sales cycle- vacation time may not be requested from mid February to mid March.

Position Summary:

As part of an integrated product sales team, the Product Program Manager will oversee the planning, implementation and execution of the annual product programs in an assigned area requiring regular travel. Through active recruiting, educating, supporting and managing a dynamic team of volunteers and by effectively managing the inventory and logistical components of the product programs, they will ensure that programmatic goals and financial goals of the product programs are achieved. The key programmatic goals are based around the 5 skills: goal setting, decision making, people skills, business ethics and money management.

Essential Functions:

Recruit, direct and support the work of the volunteer positions directly associated with the product programs including product program volunteers and Cookie Cupboard Managers.

As part of the Product Program team, travel to provide effective training, as well as marketing materials and strategies, to key volunteers that will enable them to run a successful product program in their Service Unit/geographical area. This includes both programmatic elements – financial leadership and personal leadership development skills - and logistical elements of the product programs.

Support promotion and education of the product programs for the volunteers through active participation travelling to Service Unit Roundtables, Service Unit team meetings and other events as needed.

Travel to and attend weekly staff meetings held in various regional offices to collaborate with team regarding product program providing input for future needs and plans.

Coordinate the promotion, education and implementation of the product programs for independently registered members and girls in all pathways, allowing the opportunity for every Girl Scout in western Washington to participate in the product programs.

Work directly with vendors, including the bakery and delivery agents, in managing inventory and logistical elements of the product programs.

Manage recognition program to honor and thank cookie sellers and volunteers.

Work with product program volunteers to ensure that inventory is available for troops throughout the sale dates. Monitor inventory to ensure Council does not have excess inventory at the end of the sales.

Coordinate external and internal facing promotion of the product programs with Marketing and Communications.

Ensure product programs meet the organization’s safety and risk management standards. Assist with crisis management as needed.

Administer all facets of and support volunteer’s use of our organization’s product management systems - eBudde and M2 .

Collect and reconcile all final program paperwork, including processing all debts and troop reimbursements. Assist with ensuring collection of all sales revenue and delinquent accounts.

Research and recommend new sales and marketing strategies to benefit participating girls, parents, volunteers and our communities.

Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree in related field plus two years’ demonstrated success working with volunteers or managing/leading teams by working productively and efficiently in a fast paced, ambiguous, constantly changing environment in addition to a minimum 1-2 years demonstrated success in marketing and/or sales management; or equivalent combination of education and work experience
  • Demonstrated experience in development and administration of budgets and work plans preferred
  • Strong demonstrated ability to multi-task, prioritize multiple deadlines, work independently, take initiative and maintain confidentiality
  • Strong ability to effectively resolve conflict through modeling, interpersonal and negotiation skills
  • Strong interpersonal skills to ensure effective interactions with individuals at all levels and backgrounds
  • An innovator with demonstrated critical thinking skills strongly preferred
  • Highly skilled in Outlook, Word, Excel and familiar with Access or similar program
  • High level of comfort with learning and using new technology
  • Bilingual/bicultural in languages and/or cultures with significant presence in Western Washington strongly preferred
  • Demonstrated experience successfully working with diverse constituents
  • Willingness and ability to demonstrate a commitment to support the organization’s efforts to enhance the diversity and cultural and global awareness of volunteers, girls and staff
  • Availability to work varied hours, including regular nights, weekends and 8+ hour shifts
  • Ability to lift and move hundreds of 10 lb cases of cookies during the cookie sale as needed
  • Valid Washington State driver's license, vehicle in working condition, proof of insurance or the ability to fulfill timely and extensive travel requirements across widespread regional geography. Weekly travel is required year-round and extensive travel is conducted seasonally from January- April.
  • Ability to operate in a constant state of alertness.
  • Satisfactory results from criminal background search
  • Maintain membership in Girl Scouts of the United States of America

To apply, please send a cover letter along with your resume.

Job Type: Full-time

Salary: $49,205.00 /year


What’s in it for you? A great opportunity to be a part of a 100 year old tradition overseeing volunteers who support the Girl Scout cookie and fall product sales. Plus, we’ve got benefits! Starting with three weeks of paid vacation, sick leave, paid parental leave and a two week paid year-end holiday break. We’ve got you covered for individual health, wellness and 403b retirement benefits too. Need a day off for volunteerism and professional development? No Problem- take one!

Level of Language Proficiency

Proficiency in English.

Preferred- any secondary languages commonly spoken in southern Washington state.

Professional Level


Minimum Education Required

2-year degree

How To Apply


Please apply online through our careers website: https://www.girlscoutsww.org/en/about-girl-scouts/our-council/careers.html