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Technology Support Coordinator

Posted by
Prospect Schools
|
Brooklyn, NY

Technology Support Coordinator Job Description

Location: Central Office

About the Position:

This position will report to the Director of IT Operations and works closely with academic leadership and faculty. The ideal candidate possesses a passion for innovative technology use in education and has a strong background in technology support. S/he is fully dedicated to the mission of Prospect Schools, and committed to keeping the academic and personal success of our students as a core focus, while striving to grow professionally and support the operational excellence of the school. Candidates should have interest or experience in education, and be committed to growing in our organization as we expand.

About Us:

Prospect Schools is a K-12 college preparatory community where excellent teachers prepare a diverse student body to have a positive impact on society and a lifelong passion for learning. Find more about who we are and what we believe by checking out our Prospector Principles.

Our Core Values are:

  • Curiosity: Develop sound judgment and intellect by asking questions confidently and thinking critically
  • Care: Support others by grounding every action in empathy while championing equity and inclusion in our work
  • Persistence: Grow and learn by solving problems with determination, creativity and tenacity
  • Passion: Succeed by approaching challenges with excitement, enthusiasm and self assurance

Job Responsibilities:

Technology Support & Management

  • Receive incoming tech support requests from faculty & staff and effectively troubleshoot issues, prioritizing for urgency and seeking outside support as needed
  • Report resolutions or escalate issues that cannot be resolved within the resources of the help desk
  • Customer service, regular communication with end-users
  • Maintain proper documentation of issue-resolution results and techniques
  • Collaborate effectively with managed service providers to achieve consistent and reliable network connectivity and equipment functionality, ensuring help desk tickets are placed as needed and quickly resolved
  • Installs, Maintains, and supports Desktop/network hardware and software
  • Identifies diagnoses and resolves Desktop/Network issues in a timely manner

Asset Management

  • Ensure proper use, reliability and safekeeping, and inventory tracking of BPCS technology assets (copiers, printers, computers, projectors, SmartBoards, etc.)
  • Advise on new technology purchases
  • Assist in the maintenance of, use, and implementation of organization-wide information systems and platforms
  • Set up, configure and distribute laptops to new staff, and ensure classrooms are properly equipped with appropriate technology at start of each new year

Technology Integration

  • Effectively communicate technical information to non-tech oriented colleagues
  • Proactively find more and better ways to effectively integrate technology with the academic programming of our schools
  • Encourage and support the use of technology to enhance learning
  • Lead regular professional development with faculty and staff around technology use at BPCS
  • Serve as Google account administrator to manage end-user accounts, groups and site services

General

  • Flexibility on traveling between school campuses is required
  • Remains current and knowledgeable about emerging technologies that relate to BPCS's present and future needs and makes recommendations to management for potential improvements/projects. (ie. Virtual technologies, Cloud technologies, Wireless technologies, cost savings opportunities, etc)
  • As part of a growing organization, contribute toward the development of standard operating procedures in all areas of influence, and continue to find new ways to improve quality and efficiency
  • Assist with other duties as needed, and provide general support of the BPCS mission in whatever way possible

About You:

  • Ability to travel between school sites required
  • Mac OS X, Networking and Google apps expertise desired
  • Tier 2 support experience preferred
  • Strong communication, organizational and prioritization skills
  • Ability to develop and implement strong systems
  • Consistent follow-through
  • 1-2 years working experience in a relevant field; experience in a school environment preferred
  • Able to independently advance work towards goals without significant oversight from manager
  • Collaborative spirit and a team oriented player


The critical features of this role are described above but not all encompassing.

Technology Support Coordinator Job Description

Location: Central Office

About the Position:

This position will report to the Director of IT Operations and works closely with academic leadership and faculty. The ideal candidate…

Details at a glance

  • On-site Location
  • Full Time Schedule

Location

355 Bridge Street, Brooklyn, NY 11201

How to Apply

Please apply directly on our website.

Please apply directly on our website.

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