Program Coordinator- Housing Navigation

Published 14 days ago

Organization Description


Founded in 1988, the Lavender Youth Recreation & Information Center (LYRIC) provides support and services to over 500 lesbian, gay, bisexual, transgender, queer, questioning (LGBTQQ) and allied youth per year. LYRIC’s mission is to build community and inspire positive social change through education enhancement, career training, health promotion, and leadership development with LGBTQQ youth, their families, and allies of all races, classes, genders, and abilities. The organization has a budget of over $4 million, a staff of 30 staff, and nearly 100 youth in paid internships. In alignment with LYRIC’s Strategic Plan, the organization envisions: (1) schools that are transformed into safe, inclusive environments where LGBTQQ students can thrive and (2) a comprehensive network of community support to ensure successful progression into adulthood for Transitional Age LGBTQQ Youth. The organization works toward this vision by (1) uniting best practice with innovation to realize the organizational excellence needed to advance the field of LGBTQQ youth development and (2) growing community support that reflects a high level of partner investment in our mission, vision, and organizational sustainability. The organization is in an exciting period of growth and innovation, guided by our strategic initiatives and the following operating principles: 


  • Learning: We bring curiosity, creativity, and fun to our work.
  • Sustainable Impact: We commit to the long-term transformation of lives and institutions.
  • Leadership: We foster leadership to support a progressive movement that spans generations.
  • Allyship: We believe that everyone has a role in creating safe and thriving communities. 
  • Social Justice: We build upon a proud history of community self-determination by challenging institutionalized invisibility & inequity.



Position Summary

This position will support youth facing housing insecurity and homelessness in San Francisco by providing ongoing case management and referrals to appropriate resources. Because of the unique nature of each youth’s experience of homelessness, this position requires creative problem-solving skills and resourcefulness. This position also plays an active role in advocating on behalf of youth to shape the program to fit their physical, emotional, and social wellness needs. This position is in a bargaining unit represented by OEPIU Local 29.




  1. Conduct program orientations, intakes, and assessments utilizing multiple data systems
  2. Provide accurate documentation for housing navigation services offered and provided
  3. Develop strength-based, social justice-centered individualized service plans in collaboration with youth and staff
  4. Utilize culturally adaptive techniques for understanding and addressing youth’s unique experiences of homelessness
  5. Ensure successful transition of youth exiting housing navigation services to existing community resources
  6. Foster regular communication with supervisor and other program staff to ensure up-to-date information sharing regarding individual participants and issues impacting our youth in the community
  7. Build and maintain relationships with community-based service providers, city agencies, youth-serving organizations, and additional community resources
  8. Support the planning and implementation of housing navigation programs
  9. Develop outreach strategies, including street-based opportunities
  10. Attend staff meetings as well as other organizational retreats and gatherings
  11. Play an active role in shaping the Health & Wellness Team’s strategic plan for promoting community wellness
  12. Other duties as assigned.




  1. Understanding of positive youth development framework, youth-adult partnership frameworks and knowledge of LGBTQQ youth issues
  2. Understanding of social justice, restorative justice, and systems change
  3. Knowledge of San Francisco and Bay Area resources, especially for LGBTQQ youth, youth of color and their families
  4. Broad and deep knowledge of LGBTQQ community and issues impacting LGBTQQ youth
  5. Fluency in Cantonese, Mandarin, or Spanish, highly desirable



  1. Preferably two years of experience providing case management, counseling, housing services, family support, advocacy, educational services, or workforce development services to youth
  2. Experience with diverse models of working with youth (i.e. understanding of principles of youth development, youth-adult partnership, harm reduction, positive sexuality, HIV/STI prevention)
  3. Experience working with transgender youth, young women, youth of color, youth with disabilities, young men who have sex with men (YMSM), youth living with HIV, system-engaged youth, immigrant communities, youth engaged in sex work, youth who are homeless / marginally-housed, and other historically marginalized groups
  4. Experience working with families of LGBTQQ youth
  5. Competent in working in a multiracial, multicultural, multi-gendered, and intergenerational environment
  6. Experience with data collection and reporting
  7. Experience developing effective collaborations with other agencies and communities



  1. Self-motivated and able to take initiative, manage, and complete multiple projects within deadlines and within budget
  2. Strong youth-centered support framework for survivors of emotional, physical, and sexual abuse
  3. Excellent written/verbal communication and facilitation skills
  4. Action-oriented with excellent problem-solving skills
  5. Ability to seek out, encourage, and exchange appreciative as well as developmental feedback with youth, colleagues, and supervisors
  6. Ability to address challenges directly by de-escalating conflict and fostering mutual understanding
  7. Commitment to ongoing one’s self-improvement/professional development and LYRIC’s long-term sustainability
  8. Ability to work evenings and weekends as required



This position is full-time and non-exempt. The starting salary is $26.93 Hourly


Other benefits include:

  • Full coverage of medical, dental, vision, and acupuncture/chiropractic insurance for employee;
  • $800 annual health & wellness cash supplement;
  • Annual, merit-based raises up to 5%;
  • 403b retirement plan;
  • Generous holiday, vacation, sick, and personal leave;
  • Flexible schedule to support work/life balance; and
  • Position may meet qualifications for Perkins Student Loan cancellation.


Equal Opportunity Employer

LYRIC is an equal opportunity employer. Applications are strongly encouraged from women, people of color, immigrants, young people, lesbian, gay, bisexual, queer, transgender and genderqueer people, people living with HIV/AIDS, people with disabilities, and bilingual and bicultural people. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Organization Description


Founded in 1988, the Lavender Youth Recreation & Information Center (LYRIC) provides support and services to over 500 lesbian, gay, bisexual, transgender, queer, questioning (LGBTQQ) and allied youth per year…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    June 1, 2021
  • Application Deadline
    May 14, 2021
  • Professional Level
    Entry level


At least $26The pay rate for this role is 26.93 per hour


San Francisco, CA, USA

How to Apply

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