Data & Technology Operations Manager

Posted by

Excel Academy Charter Schools

Published 9 days ago

Excel provides a competitive compensation package that includes benefits and is commensurate with experience.

Organizational Overview

Founded in 2003 to provide a free, public, high-quality college preparatory education for the students of East Boston and Chelsea, Excel is proving that children’s ability to succeed in high school, college, and beyond is not determined by zip code. We have grown from one school serving approximately 200 students to a network of four schools serving more than 1,300 students, and our purpose and theory of change remains consistent: we believe that when a student has the support and tools to pursue a productive post-secondary pathway aligned with personal identity and values, it can fundamentally change his/her life trajectory. As a true public school, Excel is defined not by whom we exclude but by whom we include in our community. We are proud of the fact that we serve many students with special needs.

After 8 years of operating a small single-site middle school in East Boston, Excel was designated a “Proven Provider” by the Commonwealth of Massachusetts and granted two additional charters to serve middle school students. After four more successful years, Excel Academy Charter High School opened in 2015. In spring 2019, we are excited to cheer on our first senior class as they become the first cohort to receive high school diplomas from Excel.

About the Role

The purpose of the Data & Technology Operations Manager (DTOM) role is to 1. Manage several centralized operational systems and programs of Excel Academy Charter Schools, including training, troubleshooting, and improving these programs and systems over time, 2. Support school-based Operations teams in implementation of centralized operational systems, and 3. Contribute to the goals of the Network Team. The position reports to the Managing Director Operations.

This role is envisioned to be a growth opportunity with coaching provided by the Managing Director of Operations and opportunity to increase responsibilities with strong performance.

Specific Duties & Responsibilities:

Serve as a Manager

  • Serve as the manager and coach for the Network Operations Associate (one full-time team member), including supporting the NOA to set and meet weekly and monthly goals

 Manage Compliance Processes and Data Submissions 

  • Coordinate the annual calendar of compliance-related activities and submissions (Superintendent’s checklist)
  • Manage the completion compliance data submissions, including SIMS, EPIMS, SCS, waitlist reports, charter school claim form, Annual Report, and other DESE-mandated reports, including troubleshooting and correcting data to ensure accuracy.

Manage Data Platforms

  • Manage data platforms including BrightArrow, DeansList, PowerLunch, and RevTrak; coordinate data integrations across platforms; support Network and school staff with these platforms as needed.
  • Serve as a technical contact for PowerSchool SIS and support the Managing Director of Operations in administering the PowerSchool database, including:
  • Attending live and online trainings in PowerSchool SIS management
  • Serve as a point of escalation for technical issues from our school campuses, including both SIS database needs and PowerTeacher support needs
  • Collating and updating resources for PowerTeacher and sharing out to schools
  • Manage importing and exporting of various types of data, as needed
  • Manage data quality initiatives as requested
  • Supporting our schools with data processes (storing grades, etc.) at end-of-quarter and end-of-year
  • Ensure compliance with DESE requirements in all data platforms.

Lead Student Enrollment

  • With support from the Managing Director of Operations, lead Excel’s Student Enrollment team and manage the annual student enrollment cycle to ensure that schools are fully enrolled by the first day of school. This will include:
  • Planning and implementation of strategy and goals outlined by the MDO
  • Overseeing the work of the Network Operations Associate in implementing enrollment steps
  • Ensuring fidelity of enrollment data
  • Ensuring compliance with Enrollment Policy and DESE requirements

Manage Student Technology Systems

  • With support from the Managing Director of Operations, manage aspects of student technology infrastructure to ensure students have reliable technology for learning:
  • Maintain accurate inventory systems for student Chromebooks and iPads
  • Maintain student accounts and credentials in our Google admin system
  • Oversee the support request ticketing system; work with the Instructional Technology Associate to ensure timely response to support requests
  • Serve as a point for escalation of technical issues

Manage Network Team Systems

  • Manage Network Team-facing systems such as supplies requests, space reservations, tracking staff absences, etc.
  • Manage special projects, as requested

Serve as a Member of the Operations Department

  • With the Managing Director of Operations, contribute to the continual improvement of operations planning, procedures, and documentation
  • Meaningfully contribute to Operations Department meetings; lead Professional Development as requested
  • Work with network and school colleagues on a variety of critical short- and medium-term projects.
  • Resolve urgent operational issues to allow staff to fulfill our core educational mission.


  • Deep commitment to Excel Academy’s mission
  • Experience managing projects including creating systems and engaging with stakeholders to achieve project outcomes
  • Interest in working with technology, including technology and database administration
  • Strong attention to detail and an ability to self-organize and prioritize
  • Experience in an educational organization preferred
  • Strong interpersonal and communication (verbal and written) skills
  • Hunger for feedback and ability to effectively incorporate feedback
  • Bachelor's degree required.

Preference will be given to applicants who also:

  • Have experience in a public or charter school setting
  • Speak Spanish, Portuguese or Arabic fluently
  • Can speak to the importance of rigorous classroom instruction and culture 
  • Can speak to the importance of diversity, equity, and inclusion.

Organizational Overview

Founded in 2003 to provide a free, public, high-quality college preparatory education for the students of East Boston and Chelsea, Excel is proving that children’s ability to succeed in high school, college, and…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required


Boston, MA

How to Apply

Would you like to apply to this job?

Please visit to learn more about working at Excel, and/or visit to view a current list of career opportunities and submit an application. Applications will be reviewed as they are received; candidates are encouraged to apply as soon as possible.

Excel Academy Charter Schools is committed to building a diverse staff that reflects the community that we serve. We strongly encourage applications from candidates whose experiences share important points of intersection with those of our students. Staff who demonstrate fluency in Spanish, Portuguese or Arabic will also receive additional compensation.

Excel Academy Charter Schools do not discriminate on the basis of race, color, national origin, creed, sex, ethnicity, sexual orientation, gender identity, disability, age, ancestry, athletic performance, special need, proficiency in the English language or a foreign language or prior academic achievement.

Would you like to apply to this job?

Please visit to learn more about working at Excel, and/or visit to view a…

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