Reports to: Director of Operations, National
Start date: November 2021
Location: Chicago, IL
Despite decades of work and millions of dollars invested, the degree divide continues to be one of our nation’s most complex and critical injustices, with deep roots in systems of oppression and racism. Only 22% of students from low-income communities earn a college degree, compared to 67% of their peers from high-income areas.
COVID-19 further exposed and exacerbated inequity in communities of color and those in low-income areas impacted at disproportionately high rates. We are looking for individuals to join us in our fight for equity during this extremely critical time.
- OneGoal has grown from a small afterschool program serving just 32 students in Chicago to a nationwide movement that is serving some 12,500 students in six communities.
- Our model, honed over 14 years, has three core differentiators: A rigorous, culturally relevant content and experience, cohorts of students who can support each other over the course of three years, and a teacher who supports our most vulnerable students’ long-term ambitions.
- 88% of OneGoal high school graduates enroll in a postsecondary institution and 79% of those who enroll persist one year after high school.
You believe – and your work has demonstrated your belief – that all students can earn a postsecondary degree and the life that comes with it. As the Manager of Operations, you will be uniquely positioned for local and national impact: you will help monitor and enhance the office operations at our National headquarters to ensure all Chicago-based team members are able to effectively do their best work every day. In addition, you will support the Director of Operations in their support of six regions and 150+ staff members across the country.
The Manager of Operations will serve as a steward of OneGoal, representing the organization with internal and external constituents. He/She/They must embody our core values, pay keen attention to detail and be extremely organized, and operate with a strong customer service mentality while executing on these primary functions:
Lead office operations at National Headquarters in a way that supports staff having what they need to do their work in a safe, inclusive space (40%):
- Manage and organize headquarter office facilities, equipment, and supplies in an effort to ensure that the office is always a welcoming, clean, organized and tidy workspace.
- Provide exceptional customer service to external partners, internal staff, and visitors; ensure that any visiting staff have the resources and information to feel welcomed.
- Improve systems to enhance productivity and staff satisfaction- i.e. Office Space Reservation System
- Establish and maintain strong working relationships with building management, OneGoal preferred vendors, internal teams, and external stakeholders.
- In partnership with the Director of Operations and our Human Assets team, maintain and update the HQ Office Operations Handbook on an annual basis.
- Work with the Director of Operations to assist with the processes associated with new staff onboarding and staff departures, including: arranging for new staff supplies and equipment needs and coordinating logistics for set-up of office space, telephones and computers as well as conducting office tours and training sessions.
- Maintain the reception area which would also entail answering all inbound calls and preparing outgoing shipments as well as receiving incoming packages.
Partner with the Director of Operations, to ensure a level of consistency in operations across the organization (30%):
- In partnership with the Director of Operations play a supportive role in the development of OneGoal’s Business Operations, including in OneGoal’s travel and Vendor Management processes.
- Maintain, improve, and develop systems for office-wide communications via the team intranet page
Demonstrate strong communication and collaboration through operational support to National Finance & Operations Team (30%):
- Manage key functions of our materials and equipment infrastructure, such as:
- Manage various aspects of our Verizon + RingCentral phone and mifi accounts.
- Support supplemental materials and equipment requests from all staff, including remote National staff members in various locations.
- Job duties as assigned by manager
The Manager of Operations is likely to see himself/herself/themselves in the examples below as they are designed to help you determine if this opportunity aligns with your own passion, purpose, skills, and experiences.
You thrive in and enjoy behind-the-scenes work in a results-oriented, fast-paced environment.
- You are highly organized and can simultaneously manage a variety of projects toward ambitious outcomes.
- You take pride in identifying and implementing high impact solutions that will improve office efficiency, and want to be a part of a team that is building and codifying sound internal systems and resources to ensure all staff, regardless of location, can effectively do their best work each day,
You are a problem-solver.
- You have the ability to break down and sequence large projects into manageable pieces for yourself and others. You see the big picture, but you have a disciplined attention to detail.
- You don’t mind the occasional fire-drill and can apply quick solutions to sudden challenges.
- You enjoy the complex work of overcoming staff obstacles to productivity while keeping an eye towards equity, inclusion, and our core values.
You are a clear communicator and strong collaborator.
- You are an effective communicator. You enjoy being responsive to the needs of others and you are always looking for ways to improve our operations. You constantly look for “teachable moments” and opportunities to build the capacity of others.
- You value people over process and you wed your success to the success of others. You recognize that great collaboration and support starts with strong relationships. You thrive on collaboration and feedback and you support your team members by demonstrating empathy, inclusivity, and trust.
- Lived experience of the Fellows we serve (Preferred)
- Six months – 3 years of professional experience (Preferred)
- Prior operations or events experience with demonstrated evidence of results (Required)
- Previous experience in the communities we serve or in the nonprofit or education field (Preferred)