Service Coordinator

EXPECTATIONS

Understand and follow Triple C Housing’s Compliance Plan, employee handbook, policies, procedures and rules, and its mission, vision and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to our community, accountability and ownership.

OVERVIEW

The Service Coordinator (SC) provides oversight and coordination of resident health and wellness activities on the Truman Square Campus. The general activities involve support to the entire campus with regard to financial literacy, case management referrals, job training and health care screenings, at a minimum. Wider range activities may involve outreach to local resources, job fairs, municipal support, food pantry, educational programs, etc. to enrich the lives of the families residing at Truman Square.

 A special emphasis has been placed on housing veteran’s at Truman Square to address housing stability and community integration, therefore specialized supports may be coordinated based on resident assessments, such as occupational and physical therapy in the fitness room on campus. Memorandums of Understanding amongst universities such as Kean and Rutgers, and other community partners, are encouraged to maximize benefits to the residents. 

The SC will work closely with the residents to assist them with in-house and outside services to establish a sense of community at the site, while building links to the broader community and community agencies.

 RESPONSIBILITIES

• Assists in Wellness Program components, including but not limited to: Fitness, Nutrition, Mental Health supports, Physical Therapy and Occupational Therapy, Meals on Wheels, Food Security Programs, Home Healthcare, Cultural Arts and Diversity programming, computer learning, socialization and other programming specific to the residential community. Completes monthly reports on programming and activities, families outreached, and posts calendars and newsletters.
• Prepares and submits all required annual and semi-annual supportive services reports to funders when required, and serves as the liaison for support services during all audits.
• Conducts general assessments of resident/family needs (i.e. self-sufficiency and wellness) to guide referrals and coordinate onsite programming.
• Develops programming that addresses self-sufficiency issues such as Financial Literacy programming (Money Management/Budgeting), Parenting skills/support and connections to childcare and resources, Job Readiness, Nutrition & Fitness, and Youth activities/engagement.
• Works directly with Property Manager to address and resolve lease compliance issues with residents including late rent, housekeeping, hoarding, noise complaints, illegal activity and issues with unauthorized occupants.
• Assesses and recommends solutions to resolve resident issues impacting their personal life, health and well-being, and refers residents to suitable community services, resources and Entitlement Programs as appropriate.
• Foster an active and collaborative relationship with local government, non-profit agencies, social service agencies/providers, residents, communities and outreach programs.
• Enforces and adheres to company policies, rules and regulations.
• Meets with the Resident Block/Neighborhood Watch representatives (if applicable) on a regular basis to review site issues and review any coordinated efforts to boost safety and security in coordination with the Property Manager.
• Collaborates with Resident/Tenant Council organizations (if applicable) to increase community participation and welcome new residents to the campus.
• Preserves and respects resident confidentiality.

 KNOWLEDGE/SKILLS/ABILITIES

·        Well-rounded background in business activities, with exposure to mental health, addictions, family issues, multicultural issues, elderly and veteran’s issues and resources preferred.

·        Strong communication skills, both written and verbal, as well as, the ability to exercise critical thinking skills, exercising sound judgment.

·        Ability to work with diverse populations, promoting cultural diversity and professionalism.

·        Organized and detail oriented with good time management skills.

·        Knowledge of entitlement benefits systems preferred.

·        Knowledge of Microsoft Office and ability to navigate technology.

·        Ability to work independently and as part of a team; and community organizations.

·        Ability to operate a motor vehicle (car/minivan) safely, practicing defensive driving techniques.

REQUIRMENTS

·        Bachelor’s degree in business with exposure to Social Services preferred.

·        Three to five years’ experience developing and implementing client or residential programs with a proven track record in networking and building partnerships.

·        Experience with community organizing and event planning preferred.

·        Experience working with low-income families and individuals/families with special needs and/or disabilities in a Multi-Family or senior housing environment, or a private, non-profit social service organization desirable.

·        Strong documentation and report writing experience necessary as well as proficiency in Microsoft Office Suite and other platforms. 

·        Ability to read, write and speak English language; bilingual is a plus.

PHYSICAL REQUIRMENTS

·        Use of standard office equipment (telephone, fax, computer, copier, etc.).

·        Moderate physical effort to assist consumer in home environment with daily living activities as needed.

·        Ability to walk, stand, sit, stoop, bend, lift, turn, drive, and exercise ability in order to effective perform job.

·        Ability to operate a motor vehicle safely (car/minivan), using defensive driving techniques compliant with Agency policy.

EOE