Patron Experience Manager

Posted by
Everyman Theatre Inc
Baltimore, MD
Published 17 days ago


Based in Baltimore, MD, Everyman Theatre seeks a collaborative and dedicated individual to join a team of talented staff, artists, and board members in the role of PATRON EXPERIENCE MANAGER.

Who is Everyman Theatre?

Everyman is a professional theatre celebrating the actor, with an award-winning Resident Company of artists from the Baltimore/Washington, DC area. The theatre is dedicated to engaging through a shared experience between actor and audience seeking connection and emotional truth in performance. Everyman is committed to serving Baltimore through its robust Education and Community Engagement Programs including the High School Matinee Program and Lifelong learning initiatives, having served ages ranging from 3 to 93. Everyman CARES (Committee on Anti-Racism, Equity, and Solidarity) is an active committee of Staff and Board dedicated to reviewing all facets of the organization and implementing meaningful change.

With an annual budget of about $4.5million, Everyman’s robust theatrical offerings and innovative education and community programming engages audiences and students of all ages with the mission to be a theatrical home for all.

Everyman Theatre offers an extensive benefits package including 100% medical, dental, and vision insurance coverage as well as life insurance and paid time off to include vacation, holiday, sick, and personal days. The salary range for this position is $35,000 to $38,000.

The PATRON EXPERIENCE MANAGER leads and oversees all House Operations, including House Management, Front of House, and our lobby bar, and works with the Ticketing Services Manager to create a patron-first experience that is welcoming, efficient, inclusive, and safe for all Everyman audiences. S/He/They are a key member of the Marketing/Communications team, reporting to the Associate Director of Marketing and Strategic Communications. This position is ideal for an energetic, adaptable, personable, and solutions-driven individual who is eager to find innovative and easy ways to address challenges, set a positive tone and be a model for the rest of the House team. Take this opportunity to become part of a dynamic, fast-paced Baltimore cultural institution that prioritizes quality, first-rate customer service and patron experience, and access above all else.


●      Supervise, schedule, budget, train and manage all part-time Front of House staff

●      Maintain the financial records and budget for Vinny’s Bar (concessions)

●      Oversee, budget, and manage periodic merchandise sales

●      Manage the inventory of Vinny’s Bar, including ordering from food and beverage distributors and making pick-ups and deliveries as necessary (travel is reimbursable)

●      Coordinate the theatre’s specialty food offerings at Vinny’s Bar with partner restaurants, and local eateries

●      Help coordinate bar and at-theatre event needs for other departments as needed

●      Oversee the House Management team to prepare the theatre for performances

●      Curate a positive and welcoming atmosphere in Everyman’s lobby, ensuring an excellent experience for patrons - this may include music and lobby displays, etc.

●      Work closely with Everyman’s facilities team to maintain a clean, safe, sanitary workplace

●      Work closely with outsourced, part-time Volunteer Services Coordinator and Ticketing Services Manager to foster relationships with our Volunteer Corp ushers on a day-to-day basis (including meetings, trainings, and communications with the group)

●      Occasionally cover shifts in other Front of House areas as needed (bar, box office, and house staff) 

●      Work with the marketing, development, education, and facilities teams to prepare for special events, programming, and rentals being held at the theatre

●      Other duties as assigned


●      Minimum 2 years in a similar role, preferably at another customer-centered organization

●      Prior event or bar management experience (Front of House theater experience a big plus)

●      Alcohol awareness certification a plus - you will be trained at Everyman’s expense if not already certified

●      Prior cash handling and financial reconciliation experience a big plus

●      Access to safe and reliable transportation

●      Exceptional attention to detail and the ability to juggle multiple tasks/responsibilities at the same time

●      Ability to work nights and weekends as needed (schedule highly flexible)

●      An ability to give and take constructive criticism and follow direction

●      Great communication skills, both written and oral

●      A good listener, able to respond to results and research

●      A proven ability to meet deadlines

●      Proficiency in/with the Google Suite of programs, Microsoft Excel, Microsoft Word as well as a basic understanding of Point-of-Sale systems

●      A great sense of teamwork and comradery as well as a good sense of humor is very much valued.


This position is full time and requires some off-peak hours for monitoring/managing front of house operations, special events, and occasional shift coverage. Compensation will be commensurate with experience and competitive with similar positions throughout the country.

Everyman Theatre’s core values are People, Community, and Excellence. The organization is deeply committed to cultivating an atmosphere in which every individual is valued and to fostering a diverse and inclusive environment at every level. Everyman Theatre is proud to be an equal opportunity employer (EEO) and is committed to providing employees with a work environment free of discrimination and harassment of any kind. All employment decisions at Everyman are based on business needs, job requirements, and individual qualifications. Every application will receive equal consideration without regard to race, color, religion, gender identity, familial or parental status, sex, national origin, disability, age, veteran status, or genetics.

Everyman seeks a broad spectrum of employees and is strongly committed to a diverse, inclusive, and equitable work environment.  We encourage applicants from populations underrepresented in the theatre field, and applicants without theatre backgrounds, to apply.

Interested in joining the Everyman Theatre team? We want to meet you! Please send your resume and a cover letter, including three references to: Corey Frier at


Based in Baltimore, MD, Everyman Theatre seeks a collaborative and dedicated individual to join a team of talented staff, artists, and board members in the role of PATRON EXPERIENCE MANAGER.

Who is Everyman Theatre…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    July 26, 2021
  • Application Deadline
    July 23, 2021
  • Education
    High School Diploma Required
  • Professional Level


$35,000 - $38,000


315 West Fayette Street, Baltimore, MD 21201, United States

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