Details: Commensurate with qualifications.
1055 Wilshire Blvd.
Job Title – Community Manager/Cluster Director
Reports to –Director of Housing Programs
Status – Full-time, Exempt
United Friends of the Children empowers current and former foster youth on their journey to self-sufficiency through service-enriched education and housing programs, advocacy, and consistent relationships with a community of people who care.
United Friends has been an integral part of the Los Angeles foster care community since our founding by Nancy M. Daly in 1979. Our early advocacy efforts helped establish the Los Angeles County Department of Children and Family Services and pass the Foster Care Independence Act. Innovations in direct services span from co-founding the first transitional housing program in the nation for former foster youth to the creation of an 11-year education support continuum that follows foster youth from the seventh grade through the completion of a bachelor’s degree.
United Friends of the Children’s Pathways Housing Programs provides residents, ages 18-24, with housing and support services as they seek to obtain stable and secure housing, education, and employment. Reporting to the Director, Housing Programs, the Community Manager/Cluster Director will be responsible for creating a positive community experience for United Friends’ housing programs. The Community Manager/Cluster Director will coordinate community-building efforts, including events and life skills programming, oversee housing and property management, and develop strategic relationships with external partners (i.e., resource agencies and employers). In partnership with the team, the Community Manager/Cluster Director will build opportunities for residents to engage in relationships with each other, the Pathways program, and the surrounding community that will positively impact their ability to thrive.
The Community Manager/Cluster Director will work full-time during standard business hours, Monday-Friday (except Tuesdays or Thursdays from 12-8pm) and on weekends and evenings as necessary. United Friends’ downtown office will serve as the Community Manager/Cluster Director’s work location on Mondays. The Community Manager/Cluster Director will work primarily from one of the two housing cluster sites Tuesday-Friday each week (Inglewood/Westchester or Whittier). Also, travel between United Friends’ housing sites across Los Angeles County is required.
Duties and Responsibilities
- Collaborate with Pathways Team members to maintain an engaged, safe, and thriving community.
- Lead weekly site-based team meetings to identify and address community and facility needs and opportunities.
- Build and maintain meaningful relationships with residents; promote personal growth, independence, responsibility, and accountability and inspire individuals to reach their full potential.
- Lead team meetings with residents to identify areas of growth and improvement.
- Plan and implement dynamic community events and opportunities that bring Pathways community members together to engage in meaningful relationships.
- Respond quickly and appropriately to incidents and critical incidents at United Friends housing sites.
- Embrace United Friends’ high performance standard in all housing and facilities operations by supporting Property Management & Housing Coordinator in maintaining property conditions and resident compliance.
- Partner with the Transitions Team to create strategic linkages between residents and alumni.
- Build and maintain strategic partnerships with internal and external stakeholders and potential community partners to enhance the opportunities available to United Friends’ program participants.
- Represent United Friends’ interests and mission in the broader community.
Leadership and Program Management
- Understand and interpret the program’s contractual, ethical, and legal obligations.
- Work with the Pathways Management Team and Evaluation Team to set program goals and utilize data consistently to assess and communicate outcomes.
- Partner with the Pathways Management Team to record and uphold policies and protocols that support the program’s mission and goals.
- Lead, coach, and develop the Advocacy Counselors, Property Management & Housing Coordinator, Resource Specialist and/or Assistant Manager in meeting established goals. This includes engaging in regular performance engagement discussions, monitoring progress, providing support, and utilizing performance engagement plans as needed.
- Partner with Pathways Management Team to plan annual budget and monitor expenditures to ensure alignment with projected spending for community support, including life skills workshops, community events/ projects, and property management.
- Engage in continuous knowledge development regarding rules, regulations, best practices, tools, techniques and performance standards.
- Be a positive force for change and provide support for staff to be their best and do their best work.
- Other duties as assigned.
General United Friends Responsibilities
- Act as a role model within the organization to uphold and implement United Friends’ organizational values:
- Embrace program evaluation that leads to excellence and impact.
- Build effective and empowering partnerships with the youth, community and each other.
- Create a fun and exciting environment that inspires learning and innovation.
- Communicate openly, honestly and with humility across all groups.
- Work together as one organization.
- Advocacy Counselors (3)
- Assistant Manager
- Property Management & Housing Coordinator
- Resource Specialist
- Master’s Degree in Social Work or related field
- 5+ years of experience, including program management and team leadership, in a relevant social work setting
- Experience working with vulnerable populations
- Establishes and cultivates respectful relationships with people from diverse backgrounds
- Activates network to produce results that benefit program participants
- Demonstrated experience engaging groups and individuals in effective learning activities
- Responds effectively and urgently to critical incidents
- Works collaboratively and cooperatively as a member of a multi-disciplinary service team
- Works responsibly with sensitive and confidential information
- Balances multiple competing priorities with strong organizational skills and attention to detail
- Holds self accountable, sets high expectations for self and others, works independently and collaboratively
- Conveys thoughts and ideas clearly, listens well, communicates in a solution-oriented manner and incorporates others’ views into work
- An understanding and sensitivity to issues concerning former foster care youth
- Knowledge of the TAY resource landscape in Los Angeles
- Knowledge of the Los Angeles County Coordinated Entry System and Measure H
Comprehensive benefits package includes:
- Medical, dental, and vision insurance options
- Life, ADD and Disability insurance
- 403b retirement plan
- Paid time off
- Mission-focused work
- Fun and inspiring work environment
Minimum Education Required