The Rapid Re-Housing (RRH) Lead Case Manager (LCM) is a member of the RRH leadership team for Housing Up. This position supports the Directors of Rapid Re-Housing and the Case Manager Supervisor, in problem solving, resource management, and reviewing/auditing case files for continuous quality assurance. The LCM works closely with the Supervisor to provide training and oversight to Rapid Re-Housing teams. The LCM promotes a cooperative team environment and fosters a focus on excellence, so that high-quality case management is being provided to program participants. This position also maintains a full caseload of families. This would include developing and implementing client-defined goals; assessing the needs of homeless families and children; and utilizing resources to meet identified needs, so that program participants obtain and maintain permanent housing.
In this role, the LCM is focused on two main objectives – to serve as a team leader and to provide case management to program participants.
Serve as a Team Leader
• Assist the supervisor with regular review of case files, case notes, and other pertinent information for quality assurance.
• Assist the supervisor with training and on-boarding for new and existing employees, which includes accompanying team members on field visits and the proper use of HMIS and CATCH.
• Collaborate with the Directors and Case Manager Supervisor concerning critical program information, community resources, training needs, and other information related to program management.
• Serve as a mentor to fellow staff members, maintain availability for consultation on client cases as needed, and report pertinent information to the Case Manager Supervisor.
• Maintain high standards for personal caseload, which will serve as an example to fellow case managers.
Provide Case Management to Program Participants
• Complete regular assessments of family strengths and needs and identify supportive and accessible services that meet the immediate needs of the family.
• Provide intensive case management in strong coordination with Core Service Agencies, in alignment with the Housing First, voluntary services model.
• Assist families in identifying the steps required to accomplish goals in order to move towards greater self-sufficiency.
• Complete monthly home visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.
• Work with the resident to resolve issues around lease and/or program rules with the landlord.
• Work collaboratively with the landlord to ensure resident needs are met.
• Provide referrals as needed to supportive services and work collaboratively as a team to advance the goals of the resident.
• Maintain effective working relationships with other agencies to which (and from which) participants may be referred, regularly contributing to the resource directory/database.
• Maintain current records in the Homeless Management Information System (HMIS) database and paper case files, documenting interactions with residents in a standardized format used by Housing Up.
• Capture daily and monthly statistics and other required reports as directed.
• Participate in Housing Up special events, helping to share information about Housing Up and working, as needed, to ensure event success.
• Attend staff meetings and other meetings as required by supervisor.
• Other duties as required.
• Bachelor’s degree in human services related field required
APPLICABLE EXPERIENCE, KNOWLEDGE, AND SKILLS
• Two years of experience in the social/human services field.
• Demonstrated experience working with the Rapid Rehousing/FRSP model.
• Working knowledge of the strengths-based, client-centered approach.
• Demonstrated cultural competence.
• Excellent interpersonal and conflict resolution skills.
• Excellent listening and problem-solving.
• Strong oral and written communication skills.
• Knowledge of community resources available to families.
• Strong organizational skills.
• Ability to be flexible, adapt and adjust to rapid change within a fast paced and growth-oriented environment.
• High confidence level in working independently.
• Possess and maintain a positive, solution-oriented approach.
WORK ENVIRONMENT/PHYSICAL EFFORT
• Must be willing to travel to different locations throughout Washington DC and perform home visits in any neighborhood.
• Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing.
• Housing Up office hours are 9am-5pm, but case managers are expected to adjust their schedules to accommodate client case management needs and perform visits on evenings and weekends as needed.
• Must be available to participate in after hours on-call rotation and be on call during inclement weather.
• Knowledge of MS Office software (e.g. Word, Excel, PowerPoint).
• Valid driver’s license and vehicle is required, as well as proof of auto insurance.
• May require some weekend and evening hours.
• Requires comfort level in providing programming in a site-based building where HOUSING UP is the landlord and residents hold individual leases.
SALARY AND BENEFITS
Housing Up offers a competitive salary & benefits package including health insurance, a retirement plan, paid vacation, sick leave, telework opportunities and commuter benefits.
The Rapid Re-Housing (RRH) Lead Case Manager (LCM) is a member of the RRH leadership team for Housing Up. This position supports the Directors of Rapid Re-Housing and the Case Manager Supervisor, in problem solving, resource management, and…