Rapid Rehousing Lead Case Manager

Posted by
Housing Up
Washington, DC
Published 12 days ago

The Rapid Re-Housing (RRH) Lead Case Manager (LCM) is a member of the RRH leadership team for Housing Up. This position supports the Directors of Rapid Re-Housing and the Case Manager Supervisor, in problem solving, resource management, and reviewing/auditing case files for continuous quality assurance. The LCM works closely with the Supervisor to provide training and oversight to Rapid Re-Housing teams. The LCM promotes a cooperative team environment and fosters a focus on excellence, so that high-quality case management is being provided to program participants. This position also maintains a full caseload of families. This would include developing and implementing client-defined goals; assessing the needs of homeless families and children; and utilizing resources to meet identified needs, so that program participants obtain and maintain permanent housing.

In this role, the LCM is focused on two main objectives – to serve as a team leader and to provide case management to program participants.

Serve as a Team Leader

•    Assist the supervisor with regular review of case files, case notes, and other pertinent information for quality assurance.

•    Assist the supervisor with training and on-boarding for new and existing employees, which includes accompanying team members on field visits and the proper use of HMIS and CATCH.

•    Collaborate with the Directors and Case Manager Supervisor concerning critical program information, community resources, training needs, and other information related to program management.

•    Serve as a mentor to fellow staff members, maintain availability for consultation on client cases as needed, and report pertinent information to the Case Manager Supervisor.

•    Maintain high standards for personal caseload, which will serve as an example to fellow case managers.

Provide Case Management to Program Participants

•    Complete regular assessments of family strengths and needs and identify supportive and accessible services that meet the immediate needs of the family.

•    Provide intensive case management in strong coordination with Core Service Agencies, in alignment with the Housing First, voluntary services model.

•    Assist families in identifying the steps required to accomplish goals in order to move towards greater self-sufficiency.

•    Complete monthly home visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.

•    Work with the resident to resolve issues around lease and/or program rules with the landlord.

•    Work collaboratively with the landlord to ensure resident needs are met.

•    Provide referrals as needed to supportive services and work collaboratively as a team to advance the goals of the resident.

•    Maintain effective working relationships with other agencies to which (and from which) participants may be referred, regularly contributing to the resource directory/database.

•    Maintain current records in the Homeless Management Information System (HMIS) database and paper case files, documenting interactions with residents in a standardized format used by Housing Up.

•    Capture daily and monthly statistics and other required reports as directed.

•    Participate in Housing Up special events, helping to share information about Housing Up and working, as needed, to ensure event success.

•    Attend staff meetings and other meetings as required by supervisor.

•    Other duties as required.


•    Bachelor’s degree in human services related field required


•    Two years of experience in the social/human services field.

•    Demonstrated experience working with the Rapid Rehousing/FRSP model.

•    Working knowledge of the strengths-based, client-centered approach.

•    Demonstrated cultural competence.

•    Excellent interpersonal and conflict resolution skills.

•    Excellent listening and problem-solving.

•    Strong oral and written communication skills.

•    Knowledge of community resources available to families.

•    Strong organizational skills.

•    Ability to be flexible, adapt and adjust to rapid change within a fast paced and growth-oriented environment.

•    High confidence level in working independently.

•    Possess and maintain a positive, solution-oriented approach.


•    Must be willing to travel to different locations throughout Washington DC and perform home visits in any neighborhood.

•    Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing.

•    Housing Up office hours are 9am-5pm, but case managers are expected to adjust their schedules to accommodate client case management needs and perform visits on evenings and weekends as needed.

•    Must be available to participate in after hours on-call rotation and be on call during inclement weather.


•    Knowledge of MS Office software (e.g. Word, Excel, PowerPoint).

•    Valid driver’s license and vehicle is required, as well as proof of auto insurance.

•    May require some weekend and evening hours.

•    Requires comfort level in providing programming in a site-based building where HOUSING UP is the landlord and residents hold individual leases.


Housing Up offers a competitive salary & benefits package including health insurance, a retirement plan, paid vacation, sick leave, telework opportunities and commuter benefits.

The Rapid Re-Housing (RRH) Lead Case Manager (LCM) is a member of the RRH leadership team for Housing Up. This position supports the Directors of Rapid Re-Housing and the Case Manager Supervisor, in problem solving, resource management, and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    November 15, 2021
  • Application Deadline
    November 13, 2021
  • Education
    4-Year Degree Required


1322 Main Dr NW, Washington, DC 20307, USA

How to Apply

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